I appreciate &Open's commitment to sustainability. It's great to see a company that not only values its customers but also cares about the environment and the community. They consistently add value to their customers by improving their offerings and introducing new features, and their user interface is beautiful.
My favorite part is their recently launched on-demand flexible gifting option perfect for those who want to send a gift without committing to a monthly subscription or a minimum order quantity. It's great to have the flexibility to send gifts on an as-needed basis without any hassle. Review collected by and hosted on G2.com.
I think that expanding their reach to more countries that support shipping would be a significant improvement for customers like myself. Review collected by and hosted on G2.com.
28 out of 29 Total Reviews for &Open
Overall Review Sentiment for &Open
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I used &Open's on demand platform to give gifts to my team this Christmas.
The platform was exceptionally easy to use, the selection of gifts allowed me to choose items for my team that I knew they would appreciate and use. All in a matter of minutes.
Their response was wonderful, heartfelt thanks and pictures of them using their gifts over the holidays with their families and loved ones. That hasn't happened with any gifting I've done in the past. Review collected by and hosted on G2.com.
So far so good.
The gifting options in some markets are better than others. Review collected by and hosted on G2.com.
The team in &Open really took the time to understand our brand, our needs and our gifting goals. They cultivated several gifting options and even designed some bespoke pieces for our top-tier options which all really reflected our brand.
Historically we'd reserved &Open for our more expensive upper-echelon gifting opportunities, and the fact that they not only provide that, but are expanding into some of the equally important and transactional 'swag' level options is great, and means we can displace other vendors we've had to keep until now.
The end-user experience &Open strive for makes sure that your customers are already primed for a delightful experience from the get-go. Such a good brand. Review collected by and hosted on G2.com.
The top tier bespoke gifting from &Open is unmatched, but runs expensive. It's worth it, but meant it needed to be reserved for key opportunities with your key accounts, with other vendors being required for most other gifting opps.
New movement into more cost-effective options means this is less of a bugbear though, and I'm excited to see where this takes them. Review collected by and hosted on G2.com.
The interface is extremely user friendly (especially after the recent upgrade) and I love how I can send gifts withing just 2 minutes. Also, I believe one of their main USPa is their excellent customer service - it makes the overall experience even more enjoyable. Review collected by and hosted on G2.com.
I don't think there is any specific downside, the only thing I would imrpove is the gift offer based on price range, I would offer more options at a lower price point. Review collected by and hosted on G2.com.
&Open was simple to use and has a wide array of gifts. One cool feature is that we can pick a few options and let our client decide. They also don't have to share their address with us directly. Considering how many people work from home nowadays, this feature was particularly helpful. Review collected by and hosted on G2.com.
The initial email from &Open did confuse one or two clients that were worried it was a scam, so they could potentially better personalize the emails with our logo so the receiver is clear it's a gift from us. Review collected by and hosted on G2.com.
I've been working with &Open for a couple of years now and have collaborated with them on various projects. The size of the projects have ranged from gifting 10 people to a few thousand people. &Open does a great job of offering an array of products that feel very elevated. The gifts I've developed with them have turned out beautifully -- they always feel thoughtfully curated from the packaging to the content inside. I also appreciate their creative direction and guidance on design elements. They have been wonderful partners and extremely flexible with my team. Review collected by and hosted on G2.com.
Some products can be expensive at times, which is something we have to consider when we are developing a gift box with multiple items. They do a great job at keeping our budget in mind and the items are high-quality, but sometimes pricing can be a barrier. Review collected by and hosted on G2.com.
What truly sets andOpen apart is their attention to detail. The gifts are beautifully wrapped, creating an exceptional presentation. Furthermore, andOpen's reliability and efficiency have been outstanding. Regardless of the destination, they have consistently ensured that the gifts arrive on time. This reliability has brought us peace of mind, knowing that our loved ones will receive their presents when they need them the most. Review collected by and hosted on G2.com.
Everything seems to be going exceptionally well, and I cannot identify any areas that require improvement. Review collected by and hosted on G2.com.
It's a smooth and easy process to send gifts to customers, employees, partners that are spread out across the globe. For the receiver, it feels like a really high quality experience from email recieved to gift opened.
Nice variety of swag vendors that have been vetted and well thought out. Appreciate that quality and sustainability are an emphasis.
Team that is easy to work with, open to brainstorming together, and responsive and communicative on Slack. Review collected by and hosted on G2.com.
Gifts at a lower price point would make the barrier to entry / continued use of the platform easier, especially for small companies.
For us, we don't have a need to send any gifts that aren't branded. To see more of a variety of clothing/branded items would be great. That being said, the team always works to source exactly what you need if they don't already have it available!
Minimum order numbers for certain products can be high if you'er looking for just a few items of something. Review collected by and hosted on G2.com.
It's easy to use and the company take feedback so well and implement it which I think just keeps enhancing their offering. Our account manager (Cheryl) is amazing too and really has supported us throughout! Review collected by and hosted on G2.com.
The price of the gifts is quite high, would love to see some cheaper alternatives on there. As well as looking at combining the on demand store plus your own store. Review collected by and hosted on G2.com.
&Open is an exceptional tool that not only enhances employee engagement but also provides outstanding customer support. I highly recommend it! What I appreciate most about &Open is its remarkably user-friendly interface. I can now send gifts within just two minutes, which is incredibly convenient. Moreover, one of their standout features is their excellent customer service, which adds to the overall enjoyable experience. Review collected by and hosted on G2.com.
In terms of improvements, I don't have any major complaints about &Open. However, if I were to suggest one enhancement, it would be to expand the gift options available at lower price points. This would provide more variety and accommodate different budget preferences. Review collected by and hosted on G2.com.
Super easy platform and the team are always very quick to help with new projects! We have used &open for over a year now and are continuously impressed :D Review collected by and hosted on G2.com.
Nothing majorly to dislike. If I was to say one thing, it would be having a few more cheaper options and options for Europe which don't include expensive delivery. Review collected by and hosted on G2.com.
