We love the customer facing portal which allows them to complete a complex onboarding process step by step keeping them in order. Reduces confusion accross multiple departments of our organization. Also Chad M. has been amazing and super helpful. Review collected by and hosted on G2.com.
The management or admin side of the software in my opinion is the biggest weakness of OnRamp. We are coming from Monday which uses a simple column dropdown menu status list. While we have created multiple "data fields" in OnRamp there isn't an easy way to edit or update using dropdowns quickly.
It would be nice to be able to have a data field "folder" to not overwhelm the section, right now we use a labeling system which works ok but is very busy. Also when you add these data fields to the project view your software doesn't allow scrolling and doesn't size it well enought to use large amounts of data fields.
We would love to have a notification go to an internal user other than the project owner when specific task completion occurs.
Last one I promise ^ - I feel as though the "contributor" role really lacks in usability. We assumed they could see the project view from the get go but later found out they only see the dashboard view which may have been a deal killer from the beggining. I would suggest letting the customers know what each role will see prior to the sale. We now have a much larger cost than we anticipated originally. Review collected by and hosted on G2.com.
124 out of 125 Total Reviews for OnRamp
Overall Review Sentiment for OnRamp
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Great customer service. Helpful project management tool for tracking tasks, project deadlines, collecting information from clients, documenting work done. Review collected by and hosted on G2.com.
Building projects out can be a little clunky. Its harder to update a module on the fly, if needed. If I've already started completing a task, I have to reset the entire thing if I want to modify part of the task. I end up utilizing the comments a lot because I don't want to lose all of the work I've done on the rest of the task. Review collected by and hosted on G2.com.
It provides valuable insight and collaboration for our customers, ultimately providing better management of their project and onboarding experience. It keeps everything in one place for everyone. Review collected by and hosted on G2.com.
Text fields and adding tasks is still a bit buggy and slow, and there is little in the way of customising tasks for customer users, rather than just the organisation. It takes a long time to build out library tasks and modules. Review collected by and hosted on G2.com.
Customer engagement has increased thanks to the portal's ability to gather information from various internal teams in a organized way. The platform is great at assigning tasks both internally and externally ensuring that everyone remains informed. Review collected by and hosted on G2.com.
The reporting capabilities need work but it could become a powerful tool. While it currently has limitations in handling large volumes of projects, exporting data is a useful workaround. The built-in reporting capabilities does manage one-on-one evaluations but with further development it could be expanded to better support team management needs. Review collected by and hosted on G2.com.
Playbooks that help all of the key implementation processes be mapped across different account and project types. Workflows that move key tasks across different teams and team members along efficiently. Dashboards to make sense of where all projects are in flight and increase integration capabilities with other core applications. Review collected by and hosted on G2.com.
Still early stage so some strucutred data fields or customization within the app is not there yet. The team is very collaborative and takes feedback seriously. We have a slack channel with them where we can share feedback and collaborate in real time Review collected by and hosted on G2.com.
Whether it's been via email or via Zoom, Paul, OnRamp's CEO, has been with us every step of the way ensuring we are set up for success. The platform is easy to navigate and has been easy to implement within our current processes. There is a lot of flexibility and room to really make it our own so that it best fits our current needs. Review collected by and hosted on G2.com.
Big fan so far! The platform does a lot, but wish the HC was a bit more expanded. Review collected by and hosted on G2.com.
One of the standout features of OnRamp is its user-friendly interface, which made the setup process a breeze. Navigating through the platform was intuitive, and the onboarding steps were clearly outlined, allowing our team to swiftly configure the necessary settings without any hassle. This ease of use significantly reduced the time it takes to get new customers up and running, providing a positive first impression right from the start.
The stellar customer service provided by the OnRamp team further solidifies its position as a top-tier onboarding tool. The support team is not only knowledgeable but also incredibly responsive. Whenever we encountered a question or needed clarification, the team was quick to provide step-by-step assistance, ensuring that we never felt stranded during the onboarding journey. Their commitment to customer success is truly second to none. Review collected by and hosted on G2.com.
OnRamp excels in onboarding but could improve by adding customization options for homepage elements and introducing sorting features on the dashboard for increased user flexibility. Review collected by and hosted on G2.com.
- Customer-friendly project portal
- The team at Onramp! Super helpful and responsive, very genuine.
- They listen and value customer feedback
- Sub-task editor / modules and playbooks allow us to build up templates for different customer journeys
- Superb collaborative support throughout implementation and beyond
- Easy to use and intuitive Review collected by and hosted on G2.com.
- No MS Teams integration (apparently this may be coming? Features are currently available for Slack only) Review collected by and hosted on G2.com.
OnRamp has helped my team organize and implement a better customer experience. Our team uses OnRamp daily to keep track of our work and keep our projects on task. The OnRamp team has been great in helping support our transition to the platform. They've given great training and best practice direction as needed. The platform itself offers some helpful integrations for our business enterprise to ensure correct information from Sales and to operation. OnRamp itself is super easy to use, manageable and provides great transparency for my stakeholders. Review collected by and hosted on G2.com.
My concerns are small things that are in the weeds; the ability to hide customers that are no longer in use, viewing documents in OnRamp itself as opposed to downloading, and some additional features being made available for contributors. Outside of that, I am satisfied. Review collected by and hosted on G2.com.
It is a robust app that feels lightweight for both the end-client and the internal user/administrator. Implementation was pretty easy. The cost is a little high to bring on a ton of users, which limits its capabilities. But overall, the app is nice and looks & feels native to our own application and product. Review collected by and hosted on G2.com.
I'm not sure it is best for some of the information passed through OnRamp to live outside of your company's cloud storage and internal documentation. This is more of a "right product for maybe the wrong problem" Review collected by and hosted on G2.com.
Great partnerships with Onramp's team (Chad, Aden, Peter), User Friendly, easy to set up, makes easier to stick to deadlines Review collected by and hosted on G2.com.
Inability to house grids/spreadsheets residential. Review collected by and hosted on G2.com.
