51 onPhase Reviews
Overall Review Sentiment for onPhase
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I can't say enough positive things about our sales rep, Iain, and our implementation and support team Ryan, Gil, and Megan! The fact that I know their names and they know mine, and I can still access them when I have questions or need ideas for solutions on another challenge as we learn their products- is a refreshing change from most software companies I deal with. I have both the workflow forms/tools, and document storage for our Public School District. I love that I can use this software independently of our archaic (we are talking DOS based) systems, or with a State-wide software program that isn't the easiest to navigate. We were able to use Docuphase products to take our paper systems digital as our district has grown, and have really revolutionized how we can communicate securely with parents and stay HIPAA and FERPA compliant. Their team assisted me with School Board approval, was available in real time virtually to assist if the community or staff had questions, and recorded our personalized training sessions so we could refrence them as new staff onboards. Review collected by and hosted on G2.com.
The biggest challenges I had early on were that the workflow tools were originally designed to let you be your own tech help. With the incredibly diverse responsibilities required of my position, that was not always the best solution for me. The team at Docuphase listened to my frustrations, and built a support package around my needs that was still cheaper than paying me to learn the back end of the system. They have been a great partner to work with, they save our district time and money, and are willing to put customer feedback into action with updates and additional support tiers as needed. Review collected by and hosted on G2.com.
One of the key benefits of Docuphase is its search and visibility features, which make it easier to manage and retrieve documents quickly. With Docuphase, users can:
Search and Retrieve Documents: You can search through a vast database of scanned documents, invoices, contracts, and other records based on keywords, metadata, or content. This improves productivity and reduces the time spent manually sorting through files.
Access Everything in One Place: Whether you're looking for financial reports, HR documents, or client contracts, Docuphase allows you to access everything from a centralized platform. This is particularly useful in environments with large volumes of paperwork.
Improve Efficiency: Because all documents are stored digitally, you can view them instantly from any device with internet access. This helps streamline operations and enhances collaboration between teams or departments.
Document Workflow: Docuphase automates document routing and approval workflows, which can improve the efficiency of business processes like invoicing, purchase orders, or employee records. Review collected by and hosted on G2.com.
I have not found anything that I do not like about the new update. Review collected by and hosted on G2.com.
We use the workflow product from Docuphase. I have found that it is a very powerful product that connects to our multiple databases and also to Microsoft Sharepoint. The software is intuitive and easy to use. The customer support is good. Review collected by and hosted on G2.com.
Although it is touted as low-code or no-code workflows, most of our workflows are complex and must be created by IT using javascript instead of the rule builder. Review collected by and hosted on G2.com.
I use DocuPhase on a daily basis an it makes it easy and fast to process invoices and get vendors paid in a timely mmaner, it is also a great tool for documentation purposes. Review collected by and hosted on G2.com.
I have no bad things to say about the platform, other than duplicate invoices... it has gotten better over time.. Review collected by and hosted on G2.com.
Everything seems to be in the perfect spot. Documents and submit and everything is just laid out so well there's definitely an ease of using. Review collected by and hosted on G2.com.
Honestly, this is the best invoice processing service that I've used. I've never had any problems, never had to reach out to customer support. And I'm frequently using DocuPhase, it's great. Again, very user friendly! Review collected by and hosted on G2.com.
The ease of finding invoices and the ease of invoice approval Review collected by and hosted on G2.com.
Everything is good; however, I would say it would be great if iPayables/Docuphase could take excel and word documents as attachements within the AP Automation Review collected by and hosted on G2.com.
I love the fact of no more lost documents/invoices and the way it keeps a log of all the activity every user makes on each document/folder. Review collected by and hosted on G2.com.
It used to be very slow, but I believe the speed has improved tremendously. Review collected by and hosted on G2.com.
The ability to access invoices easily and have everything within one system! Review collected by and hosted on G2.com.
The way the workflow progresses doesn't make much sense, but still love using Docuphase! Review collected by and hosted on G2.com.
DocuPhase purchased the service we have been using for years. It has been a seamless transition and they have provided much needed updates to the program. Their support team is easy to reach out to as well. Review collected by and hosted on G2.com.
During some updates the user settings did reset. Review collected by and hosted on G2.com.
