Onna Pros and Cons

The layout and functionality of the software are very intuitive. It shows real thought went into the platform as it was designed. It was better than previous, less stable solutions. Review collected by and hosted on G2.com.

Responses times from Onna support is sometimes a little laggy, and the training section could use a little more content...but it's been getting better. Review collected by and hosted on G2.com.

Customer service and client outreach is very good, the team we have in place is always responsive and helpful whenever we reach out with questions. Review collected by and hosted on G2.com.

There are bugs that pop up more often than I would like. The engineering team is usually responsive but turnaround time can be slow. Review collected by and hosted on G2.com.

I find the Onna team to be extremely professional and easy to partner with. Review collected by and hosted on G2.com.

There are times that Onna is trying to branch out into new areas of service. It seems like they can go a lot deeper and be a best of breed solution -- stick to what you're doing well. Review collected by and hosted on G2.com.

I like the search functionality. I like the new update, which allows us to see additional metrics when uploading and exporting. Review collected by and hosted on G2.com.

I think the product is not as user friendly as expected. We have ran into a lot of collection issues that I wished we didn't experience. Review collected by and hosted on G2.com.

the number of data sources that is support and the fact that custom metadata is also preserved as part of that collection exercise. Coupled with the ability to target collections and filter prior to syncing. The preoactive sync is also something unique against the other tools we have. Review collected by and hosted on G2.com.

the search and overal layout of the results. It something hard to get a clear picture of data when you want to focus on one custodian or a channel. Maybe a file tree or filterable table view that shows more Review collected by and hosted on G2.com.

Onna is an excellent tool for archiving a copy of all Slack communication with the ability to give rights to HR and Legal teams to perform reviews and logging. Review collected by and hosted on G2.com.

There is a bit of a learning curve to the search query but once you get familiar with it the search functionality can be a powerful tool. Review collected by and hosted on G2.com.

I love the customer service and willingness to make product changes based on client feedback. Review collected by and hosted on G2.com.

I would like crisper UI and deeper integrations with products like Salesforce and Zendesk. Review collected by and hosted on G2.com.

Easy to use, works well with firm billing systems and time management / rocketing software already in place at our firm, very affordable Review collected by and hosted on G2.com.

Some tasks are more difficult than they should be, for example, preparing motions to send to opposing counsel Review collected by and hosted on G2.com.