OneHash Chat Pros and Cons

OneHash Chat is an easy-to-use platform that provides multiple features to help with customer support and communication, in my opinion. The fact it's easy to use makes it a good option for companies of all types, which is one of its favorite features. In addition, features like chatbots and assignable tasks could improve overall efficiency. Review collected by and hosted on G2.com.

Although OneHash seems to be well-liked by customers overall, several reviews point out that more customization options should be available for the chat widget appearance. Review collected by and hosted on G2.com.

What I really like about OneHash Chat is how easy it makes things for our team. The interface is super simple, and everything from real time chats to file sharing is in one place. It’s just made our daily communication so much smoother and more efficient. Review collected by and hosted on G2.com.

There’s nothing to dislike about OneHash Chat. It works smoothly and meets all my needs. Review collected by and hosted on G2.com.

We reach out to our customers through FB, WhatsApp and Telegram. OneHash Chat supports all three of them and saves a lot of time in switching between these platforms for responding. Review collected by and hosted on G2.com.

There is a limitation in terms of user permission. We can provide user access based on inboxes but on the basis of conversation. Review collected by and hosted on G2.com.

These features have made our life as Customer Support easier. Monotonous works are just a click away with the help of canned response, automation, labeling and macros Review collected by and hosted on G2.com.

If a lot of chats remain unresolved, loading of the conversation takes time but still manageable. Review collected by and hosted on G2.com.

Being a Manager, reports on performance and resolution time taken by users is a must. Its report gives the overview. Review collected by and hosted on G2.com.

The user of the system Interface should be better. Review collected by and hosted on G2.com.

The setup is very easy to achieve and also the pricing is justifiable. Review collected by and hosted on G2.com.

Not much configuration for web chat widget. Review collected by and hosted on G2.com.

Brings all customer communication channels under one place which makes life simple for us. Review collected by and hosted on G2.com.

Does not have support for personal whatsapp integration yet and needs a whatsapp business account Review collected by and hosted on G2.com.

Unified inbox with omnichannel support, APIs to integrate the solution into our product Review collected by and hosted on G2.com.

Wish it would have a Stripe integration too Review collected by and hosted on G2.com.

It can be used along multiple social channels and is easy to work with Integration and support is great Review collected by and hosted on G2.com.

Already fulfilled our objective, waiting for updates Review collected by and hosted on G2.com.

The best feature on OneHash is the unified inbox. You can receive messages from many channels that you have in one inbox and make conversations. The UI is very clean and easy to use. The speed is very good and the support is responsive. Review collected by and hosted on G2.com.

There is no WhatsApp connection via QR code. Review collected by and hosted on G2.com.