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OneHash Chat Reviews & Product Details

OneHash Chat Overview

What is OneHash Chat?

OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts

OneHash Chat Details
Languages Supported
Afrikaans, Arabic, German, English, French, Hindi, Japanese, Dutch, Portuguese, Spanish, Chinese (Simplified)
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Product Description

Manage all your interactions with tailor-made and scalable customer support services. Stay ahead in the market, and have an edge over your competitors through viable and quick conversation with your customers, with an on the go, readily available, and all in one comprehensive customer support solution - OneChat


Seller Details
Seller
OneHash
Year Founded
2020
HQ Location
Delaware
Twitter
@OneHash
456 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
Description

OneHash is an all-in-one CRM and ERP platform that uses AI to optimize business operations, improve customer relationships, and enhance productivity.


Mabel Judith A.
MA
Overview Provided by:
MA Health Demography, Wits | Marketing at OneHash, Inc.

Recent OneHash Chat Reviews

Aditya N.
AN
Aditya N.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent Addition for Customer Support Teams"
What I really like about OneHash Chat is how easy it makes things for our team. The interface is super simple, and everything from real time chats ...
JK
Jenis K.Small-Business (50 or fewer emp.)
4.5 out of 5
"OneHash Chat: Streamlined Communication & Faster Conversions"
OneHash Chat is an easy-to-use platform that provides multiple features to help with customer support and communication, in my opinion. The fact it...
Gaurav Y.
GY
Gaurav Y.Mid-Market (51-1000 emp.)
5.0 out of 5
"Easy to set up channels like email, FB messenger, Telegram"
The setup is very easy to achieve and also the pricing is justifiable.
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OneHash Chat Media

OneHash Chat Demo - Interactive Chatbots
Automate engaging with new prospects across all channels with the help of interactive chatbots. Integrate with chatbots to proactively reach out to new leads for higher conversion.
OneHash Chat Demo - Omnichannel Support
Provide Omnichannel support via Email, Website live-chat, Facebook, Twitter, WhatsApp, Slack, etc., and deliver a consistent customer experience across all channels.
OneHash Chat Demo - Shared Inbox
Communicate with your customers and team in one place. Handle customer queries and manage internal discussions with ease.
OneHash Chat Demo - Instant Communication
Respond to customer queries as quickly as possible. You can connect with your website visitors, engage with them in real-time, and provide them with high-quality support with OneHash Chat.
OneHash Chat Demo - Automate your Agents
Communicate with all your customers across all channels without switching between apps. Save canned responses as preset replies for quickly responding to conversations. Using shared inboxes, communicate with your team internally about any conversation or query.
OneHash Chat Demo - Shared Inbox
Communicate with your customers and team in one place. Handle customer queries and manage internal discussions with ease.
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13 OneHash Chat Reviews

4.8 out of 5
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13 OneHash Chat Reviews
4.8 out of 5
13 OneHash Chat Reviews
4.8 out of 5

OneHash Chat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
JK
Product Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OneHash Chat?

OneHash Chat is an easy-to-use platform that provides multiple features to help with customer support and communication, in my opinion. The fact it's easy to use makes it a good option for companies of all types, which is one of its favorite features. In addition, features like chatbots and assignable tasks could improve overall efficiency. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

Although OneHash seems to be well-liked by customers overall, several reviews point out that more customization options should be available for the chat widget appearance. Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

OneHash offers a centralized chat platform for clients and coworkers, which helps enterprises streamline communication. You may reply to questions more quickly and concentrate on more crucial things because it automates chores and integrates with other apps. Review collected by and hosted on G2.com.

Aditya N.
AN
Founder
Financial Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about OneHash Chat?

What I really like about OneHash Chat is how easy it makes things for our team. The interface is super simple, and everything from real time chats to file sharing is in one place. It’s just made our daily communication so much smoother and more efficient. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

There’s nothing to dislike about OneHash Chat. It works smoothly and meets all my needs. Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

OneHash Chat keeps all our team conversations, file sharing, and task management in one place, making everything smoother. It's saved us time and helps everyone stay organized and on the same page Review collected by and hosted on G2.com.

Shubham S.
SS
Account executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OneHash Chat?

We reach out to our customers through FB, WhatsApp and Telegram. OneHash Chat supports all three of them and saves a lot of time in switching between these platforms for responding. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

There is a limitation in terms of user permission. We can provide user access based on inboxes but on the basis of conversation. Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

Multiple channel support has helped us become efficient and productive. Review collected by and hosted on G2.com.

Puru J.
PJ
Director of Marketing
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OneHash Chat?

These features have made our life as Customer Support easier. Monotonous works are just a click away with the help of canned response, automation, labeling and macros Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

If a lot of chats remain unresolved, loading of the conversation takes time but still manageable. Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

Done away with a lot of repetitive work, Assigning to relevant resources has become easy. Review collected by and hosted on G2.com.

Nishant G.
NG
Business Devlopment Representative
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OneHash Chat?

Being a Manager, reports on performance and resolution time taken by users is a must. Its report gives the overview. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

The user of the system Interface should be better. Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

Multiple channel integration helps us know our leads and customers’ demand and helps us analyze which channels have more traffic for which product. Review collected by and hosted on G2.com.

Gaurav Y.
GY
Marketer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OneHash Chat?

The setup is very easy to achieve and also the pricing is justifiable. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

Not much configuration for web chat widget. Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

OneHash Chat is a simple and effective tool to communicate with customers, visitors and leads from multiple sources, for example the website and social media platforms like Facebook, Twitter, Telegram. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OneHash Chat?

Brings all customer communication channels under one place which makes life simple for us. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

Does not have support for personal whatsapp integration yet and needs a whatsapp business account Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

Helps us be on top of all customer interactions in one place. We usually have customers interacting with us on the website, email, product, and whatsapp at the same time. It was getting difficult to keep track of all these conversations. With One Hash, we get a unified inbox view of what the customers are saying in one place. Review collected by and hosted on G2.com.

Sumit S.
SS
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OneHash Chat?

Unified inbox with omnichannel support, APIs to integrate the solution into our product Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

Wish it would have a Stripe integration too Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

We have been looking to streamline our customer support process. Onehash's unified inbox with omnichannel support has been incredibly helpful with this Review collected by and hosted on G2.com.

Aditi R.
AR
Marketing and Business Associate
Marketing and Advertising
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about OneHash Chat?

It can be used along multiple social channels and is easy to work with Integration and support is great Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

Already fulfilled our objective, waiting for updates Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

Helped us increase our engagement rate for the site and conversions. Review collected by and hosted on G2.com.

Valentin L.
VL
Techical key customers partner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about OneHash Chat?

The best feature on OneHash is the unified inbox. You can receive messages from many channels that you have in one inbox and make conversations. The UI is very clean and easy to use. The speed is very good and the support is responsive. Review collected by and hosted on G2.com.

What do you dislike about OneHash Chat?

There is no WhatsApp connection via QR code. Review collected by and hosted on G2.com.

What problems is OneHash Chat solving and how is that benefiting you?

OneHash solve the message mess in my many inboxes from many platforms. Now they saves me time and i have messages in order. Review collected by and hosted on G2.com.