One Call Now Pros and Cons

One Call Now is very easy to use an the Customer Service is great. Review collected by and hosted on G2.com.

Keeping contact information up to date can be a little difficult. Review collected by and hosted on G2.com.

The most helpful tool is the ability to communicate to multiple platforms simultaneously. One Call Now allows you to set up different groups for specific messages/communications. I love the reports that are sent out after each communication. The reports detail the success of each communication sent out. For example, I can see who received what and how many attempts were made. This is helpful because I can determine if email, text or phone calls are more effective. Review collected by and hosted on G2.com.

One suggestion I would like to give is, if possible, to configure a way to assign the calling post to the organization number that is using the service. Review collected by and hosted on G2.com.

What I like the most about One Call Now is that you can review your message before sending it. That way, you can add or delete items to your message before sending it out. Also, the fact that everyone hears the same message. When we did the prayer chain, the news didn't always say what was happening by having one person call another person. The facts would get changed. Review collected by and hosted on G2.com.

The message usually goes out quickly, but if someone changes phone numbers and doesn't let you know, the calls take a long time. But the report that is sent helps you to get this problem solved. Review collected by and hosted on G2.com.

Easy-to-use voice interface from the phone. Reliable execution of the notifications. Review collected by and hosted on G2.com.

The web-based user interface is not easy to use and requires trial and error to figure out functions. Needs to handle directory information more intuitively. Needs to combine billing and notification on one site. Needs to allow text and email notifications from phone interface via voice-to- text technology. Review collected by and hosted on G2.com.

I love how user-friendly the software is and allows for multiple users to access it. Getting information to all our constituents via three outlets has helped immensely with our organization. The text message feature has been huge for us. Many of our families do not read email regularly, and flyers are becoming antiquated, so the more innovative we can be to get the information to our families, the better it makes us as a whole. Review collected by and hosted on G2.com.

The only downside that we have gotten from our end is that when people remove themselves from getting information, we are not sure why. A response to the removal is requested, but I wish it were a requirement to see the reason for the removal. Review collected by and hosted on G2.com.

We use One Call now primarily for the texting functionality with our volunteer database. It provided the most cost-effective option for us to send texts as frequently as we needed to, to such an extensive database versus paying by text with other providers. The interface is easy enough to use once you figure it out, and customer service has always been helpful when I've needed them. Review collected by and hosted on G2.com.

Probably the thing I initially liked the least about it was the limitation on the number of characters per text/SMS message. However, after using it, I realize that shorter is better for our group anyway. We often use it to direct them to their email or our website for further information. Review collected by and hosted on G2.com.

The ability to immediately communicate urgent updates with our members. Review collected by and hosted on G2.com.

The dashboard is somewhat dated and "clunky" Review collected by and hosted on G2.com.

We have never had a problem with One Call Now that impacted us from contacting anyone in our contacts list. Whether it was a scheduled call or an emergency call made quickly, this service has always worked without issue for 12 years, and counting! Review collected by and hosted on G2.com.

I have not experienced anything that could be considered a "dislike" about One Call Now. Customer Service, technical advice, setup of automated calling (for attendance) have been positive experiences, saving us countless hours of valuable time. Review collected by and hosted on G2.com.

The following are qualities that we love best about One Call:

1. Ease of maintaining the contact list of our residents and employees. Once the template is created and the auto-import function is active, our admin can update the list and save a copy to the update folder and it automatically updates the contact list.

2. The ease of being able to send either a text message or voice call to the entire list or sub-portions of it based on how we have setup the list and categories.

3. The ability to have residents remove themselves from the list if they are no longer interested in receiving calls or texts Review collected by and hosted on G2.com.

My only complaint is the interface to setup categories for contacts is a little clunky. It would be nice to have more manual control over this function, but its not a big negative Review collected by and hosted on G2.com.

I like the mass texting and viewing the responses - easy way to communicate significant bits of information to everyone in our facility. Having the survey option has proven very helpful during critical on-sight events. Review collected by and hosted on G2.com.

I do not love that there are no more instructions on utilizing it best as possible. I believe that if there were some one-on-one support available with the click of a button, the experience would be great! Review collected by and hosted on G2.com.