Onclusive Social Pros and Cons

What I like best about Digimind is having the keyword automation rules that can easily help us mapped out the mentions to several topics that we can digest. Review collected by and hosted on G2.com.

The cap of mentions is very limiting in some way that we have to set up strict filters to weed out the conversations to achieve below the mentions cap. Moreover, the ability to backtracking conversations would be great. Review collected by and hosted on G2.com.

The initial training and set up was very useful. It was in site and we could follow by email the next weeks to solve our doubts. Our consultant tried his best to help us to optimize the queries to collect all the possible publications. Review collected by and hosted on G2.com.

We need help to add some specific sources (mainly forums) and to understand how to analyse the huge amount of data collected Review collected by and hosted on G2.com.

The access to many sources, on various topics Review collected by and hosted on G2.com.

It would be nice if we could tune a little bit more our profile Review collected by and hosted on G2.com.

Analytics & listening. A real added-value to tools we already have like media monitoring. Review collected by and hosted on G2.com.

The customer service is not often reactive / reachable. Review collected by and hosted on G2.com.

very powerful to have all the data, from social listening to analyze social engagement. Review collected by and hosted on G2.com.

Maybe the actionability to process all the data into more powerful insights, not really to blame on the tool. Also at the time of usage it was more useful to the USA teams rather than the teams in central america and Caribbean. Review collected by and hosted on G2.com.

The interface is very friendly and the creation of queries becomes very simple. This helps those users who do not know how to use boolean operators Review collected by and hosted on G2.com.

Not having historical data, it becomes very complicated to have to be buying credits and more when working in a global company and everything has to be approved before buying. Review collected by and hosted on G2.com.

The tracking of hashtag and the trending topics. Review collected by and hosted on G2.com.

Sometimes, the website is slow and error Review collected by and hosted on G2.com.

I like the timely information that is relevant to my day to day work. It helps me add value to my sales calls and helps keep me in front of my customers. Review collected by and hosted on G2.com.

The page loads a little slow for my organization. Review collected by and hosted on G2.com.

the world cloud part. it helps visualize data a lot. Review collected by and hosted on G2.com.

the menu or dashboard on the left is somehow not that user-friendly Review collected by and hosted on G2.com.

The consultant helped us a lot the first 4 months optimizing the queries so the data collected was more accurate. They also helped us to better anlyse and extract conclusions. Review collected by and hosted on G2.com.

It was difficult to collect data from some forums and webs because it wasn't working just adding the url. At the beginning is difficult to understand why some data is collected because the keywords doesn't appear in the first lines of the publication. Review collected by and hosted on G2.com.