Onclusive Social Reviews & Product Details - Page 20

Allow us to get a really good idea how brands are being talked about. Review collected by and hosted on G2.com.

Usability is an issue that keeps me second-guessing constantly if we set up queries and tags correctly. Review collected by and hosted on G2.com.

I like that Digimind combines social listening with search keyword monitoring as this helps with our overall media strategy and planning along with social monitoring. It's a simple and user friendly tool. It's great that the queries can be customized effectively and Digimind is quite flexible to make changes to suit our needs. I also like the visual interface which can be easily shared internally or downloaded. Review collected by and hosted on G2.com.

The dashboards can get a bit clunky at times and it can take several attempts to set them right up but once set up they are easy to maintain. The Digimind team is also always there to help with set up which is a huge help. Also the tool doesn't automatically provide access to historical data unless there is a special customized back end input which comes at an additional cost. Review collected by and hosted on G2.com.

Visually appealing, data is presented in graphs that is easy to understand.

Ability to slice and dice data for further analysis.

Professional and helpful team. Review collected by and hosted on G2.com.

Limited access to historic data, although the team would generally be able to help. ;) Review collected by and hosted on G2.com.

1) "Classification" feature allows you to filter down the mentions very quickly

2) Easy input screen for multiple boolean queries

3) "Delete Similar Mentions" feature allows you to clean irrelevant mentions at once Review collected by and hosted on G2.com.

1) Very slow in loading when the volume of mentions increase

2) Cannot disable mentions coming in from unidentified countries

3) Cannot choose which Topic (Dashboard) to show on the Home screen Review collected by and hosted on G2.com.

Easy to use and great reporting and insight via social channels. Also great account management support and training. Review collected by and hosted on G2.com.

Not applicable as provides everything we require. Review collected by and hosted on G2.com.

this tool allows you to get easier listening and analytics data from any type of social media. in according to benchmark, it allows you to compare different brand and competitors. Review collected by and hosted on G2.com.

the first setting is not so easy but customer care is very efficient Review collected by and hosted on G2.com.

We chose this tool because it is very visual and easy to use. Review collected by and hosted on G2.com.

Sometimes the filters don't work; When this happens, it gives you a mix of results but not from the dates that you filtered. Review collected by and hosted on G2.com.

I use Digimind for tracking news and social channels for a handful of tech clients. The accuracy of Digimind's tracking capabilities is unmatched in my opinion. I love the ability to "delete like mentions." The key concepts word cloud has proven to be exceptionally helpful for perception purposes. It's great to show our clients what words are associated with their name, especially with clients in the security space. In security, associated words with other tools tend to be overwhelmingly negative due to the subject matter. Digimind allows us to eliminate inaccuracies for true results. The overall interface is also extremely user friendly. It didn't take any time to get familiar with the tool. Review collected by and hosted on G2.com.

Overall share of voice analytics are more accurate than any tool I've ever used, but I would like to see more visuals to accompany the data. Perhaps pie charts for a clearer visual understanding of the competitive landscape. Review collected by and hosted on G2.com.

I reviewed Digimind Social for a publication, and I found it easy and fun to work with. I liked that the interface and functions can be customized, and that users can select from a huge variety of filters. The visual interface gives a quick high-level overview, and users can then drill down to get exactly the data they need. I am also a fan of the integration with social media platforms – staff can respond to tweets etc from inside Digimind Social. Review collected by and hosted on G2.com.

Being an analyst myself, I believe that it would be useful to be able to download more raw data. The reports that the software creates are great, and really good for an executive overview, but oftentimes we want to work with raw data and manipulate it to suit our needs. Review collected by and hosted on G2.com.

Digimind Social combines classic social listening techniques (e.g., social media platforms) and gives insights on search.

Digimind Social provides a high level of customization/flexibility and is very responsive.

Digimind Social is very user friendly.

Overall, I am very satisfied by the flexibility that Digimind Social offers for my purposes. It is a great tool to generate novel insights that managers can act on in order to meet strategic goals. I also like the comprehensive approach the tool use, and I like the fact that it can be customized for different purposes (i.e., you can "train" the tool to become more "intelligent" in what it tracks and how it is coded) Review collected by and hosted on G2.com.

One important pre-requisite for any company aiming to do social listening is to have a clear understanding of the goals it would like to achieve by using Digimind Social. The tool offers great insights that then need to be integrated into strategic thinking (e.g., understanding company reputation; performing competitive or industry analyses etc.). Thinking about where Digimind social will specifically bring value in their value chain will make using the tool even more effective. Review collected by and hosted on G2.com.