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The ease of use, user interface, customer service and flexibility in trems of the set-up of the tool is really amazing.
I've worked with Radian 6, Sysmos, Brandwatch and Hootsuite but so far Digimind is the best tool.
It's a tool you really look forward to using unlike Radian 6 and Sysomos, which compard to Digimind are unnecessarily complex tools to use.
I really want to emphasize the excellent level of customer service by the Digimind team. A great example for the industry. Review collected by and hosted on G2.com.
The limited open search is somewhat dissapointing. By this I mean I can't do a Google-like search for certain keywords. It would be great if Digimind could integrate an open search field without the user having to specifiy a filter. Essentially I would like to search e.g. 'car' and subsequently see all related results to the word 'car', not just results based on the filters we as a brand have implemented. Review collected by and hosted on G2.com.
210 out of 211 Total Reviews for Onclusive Social
Overall Review Sentiment for Onclusive Social
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- Ease of use and responsive customer support
- A lot of features compared to competitors and satisfiying data coverage
- Customizable email alerts and dashboards Review collected by and hosted on G2.com.
- Better check with the Digimind team for the setup. It can be tricky (esp. with limited volume of mentions) to do it on your own Review collected by and hosted on G2.com.
Digmind Team is very helpful in setting-up and helping us navigate through the platform. Digimind is very easy to use. Dashboards are very helpful especially in providing a quick check on the brand's status. Review collected by and hosted on G2.com.
Captures limited Facebook content. Set-up could be a pain if not for the assistance of the Digimind Team. Review collected by and hosted on G2.com.
Very comprehensive insights & recommendations provided from Digimind team Review collected by and hosted on G2.com.
Limitations on Tiktok coverage as well as queries / keywords (previous data cannot be backtracked after dashboard set up) Review collected by and hosted on G2.com.
The strenght of data analysis it has to gather big inputs of data. Review collected by and hosted on G2.com.
The UI is not the most friendly so it needs some training to understand the power behind it. Review collected by and hosted on G2.com.
Digimind Social presented quick and easy to understand data about audiences such as age, gender, and profession. The charts and word clouds allowed for quick overviews that we could use with clients to deliver valuable insights. Review collected by and hosted on G2.com.
The depth of data available wasn't as significant as other platforms. Although the information was easy to process, Meltwater's Audiense platform has way more additional depth about audience characteristics, personalities, etc. Review collected by and hosted on G2.com.
There is so much to like about this tool. First and foremost, the support staff. You are assigned a primary contact. In my case, it was Holly. No question was too small for her, even if I asked the same question several times. She was endlessly patient, knowledgeable, and always available for a call. SHe's a master at the tool. Based on your needs and the data you want to capture, there is a good chance she'll create a report for that.
I liked that you can:
- Schedule reports
- Track monthly trend data
- Track influencers (I added ours to a Twitter lists to engage them on Twitter)
- 'Save' and sort messages to select only the ones that matter to you
-Dive into comments and individual comments
-Add extra tags as needed
-Splinter data into a variety of segments based on your needs Review collected by and hosted on G2.com.
Digimind is a tool great for B2C and large B2B organizations; the larger, the better. While many charts can be automated, you have to schedule time to weed through some of the other data to extract/eliminate data points. Review collected by and hosted on G2.com.
I really don't know...I cannot imagine they are better at anything than their competitors Review collected by and hosted on G2.com.
I don't have time for an essay so at a high level: False promises, extremely late deliverables, non-existent customer support/consultancy, outdated help/support articles, unintuitive UI, confusing functionalities, time-consuming, and so much more. Review collected by and hosted on G2.com.
I enjoy the versatility that Digimind offers to track news, prepare relevant newsletters and analytics to identify market trends. Once set up, it is easy to use and modify. It helps identify emerging market trends that emerge as weak signals and gradually turn into a new market direction. Review collected by and hosted on G2.com.
It can be a bit cumbersome to set up at first but saying that, the Digimind Team provided excellent support. Review collected by and hosted on G2.com.
