ON24 Reviews (1,221)

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Reviews

ON24 Reviews (1,221)

View 3 Video Reviews
4.3
1,221 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the platform for its ease of use and high-quality audio and video, which enhance the overall experience during webinars and meetings. The intuitive interface and robust engagement features facilitate seamless communication and collaboration, making it a preferred choice for many organizations. However, some users note occasional connectivity issues that can impact performance during larger events.

Pros & Cons

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WS
William S.
Data Engineer
Mid-Market (51-1000 emp.)
"Intuitive, Seamless Software That Feels Like a True Business Partner"
5/5
What do you like best about ON24?

My experience has been truly amazing. I find it very intuitive and easy to use, and it has greatly simplified the way I interact with it. Overall, it delivers a seamless, comprehensive experience. I also appreciate that it feels like a business partner, providing the essential support I need to communicate with people and manage advertising effectively. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Honestly, I’m very satisfied with our organization’s performance since we started using this software. We’ve received quite a bit of praise for improving access to customer service, and at the same time it has helped optimize the results in our workflow. Review collected by and hosted on G2.com.

Loriann F.
LF
Loriann F.
Director of Communications
Mid-Market (51-1000 emp.)
"Customization Shines, But Costs Dull the Experience"
1.5/5
What do you like best about ON24?

I like the customization of the platform. The ability to add widgets is great, and I find the integrated sales features to be nice. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Their contract negotiations are terrible, and the customer service is lackluster. Everything is an upcharge. The back end is confusing, and we've had presenters refuse to use the platform because it's too hard for them to get into. They delete archives after a short period of time, and anything you want to get from them is always another charge. If you go over your session by just a few minutes, they charge you several hundred dollars. The initial setup was a little complicated. I've been using the platform for four years and still have a heard time finding things. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"ON24 Webinar User at EY"
4.5/5
What do you like best about ON24?

ON24 is always adapting their tools to fit in with new technology and this is particularly important as AI continues to develop. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Webinars aren't getting the same engagement from our audience as it used to be. I think during COVID it was a great way to connect but people need something more now. Review collected by and hosted on G2.com.

HI
Henrik I.
Program Development
Mid-Market (51-1000 emp.)
"Easy to Use, Secure, and the Automatic Task List Is a Huge Time-Saver"
5/5
What do you like best about ON24?

I like how easy it is to use. I don’t need to install anything, and I can easily access it through the browser without interruptions. So far, the best feature for me is the automatic task list: it identifies the key points and processes discussed in meetings, which makes note-taking quicker and easier. That’s a huge advantage for me. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Overall, my experience has been excellent—fast and smooth. It’s official website software, and the security is quite good, which I really value for my day-to-day work. I haven’t run into any issues or problems so far, and I honestly have nothing negative to say. Review collected by and hosted on G2.com.

Jordan S.
JS
Jordan S.
Marketing Director, National Sponsorships & Events
Enterprise (> 1000 emp.)
"ON24 Boosts Event Outreach, Needs Better Integration"
4/5
What do you like best about ON24?

I like ON24 because it offers simple registration and event tracking, which helps us easily add data to our ROI engine. Once we got used to it, the setup was pretty seamless. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I wish ON24 integrated directly with Salesforce and Splash. It currently doesn’t work that way. Review collected by and hosted on G2.com.

Lauren S.
LS
Lauren S.
Demand Generation Specialist
Enterprise (> 1000 emp.)
"Easy, Clean Webcast Invites"
4/5
What do you like best about ON24?

Easy way to invite people to webcasts and is clean looking Review collected by and hosted on G2.com.

What do you dislike about ON24?

A little confusing to use but overall I do like it Review collected by and hosted on G2.com.

LL
Leo L.
Senior Web Developer
Mid-Market (51-1000 emp.)
"Intuitive Setup, Seamless Integration, and Excellent Call Quality"
5/5
What do you like best about ON24?

What immediately impressed me was how easy it is to use. The interface is intuitive and requires virtually no training to get started. Setup was straightforward, and integration with our existing systems was seamless. On top of that, the call quality and connection are excellent, and finding objects takes minimal effort. Review collected by and hosted on G2.com.

What do you dislike about ON24?

It's perfect, from ease of implementation to ease of integration, everything works flawlessly. I have nothing negative to say, I love its ability to provide instant, real-time connectivity, allowing me to maintain seamless professional communication. Review collected by and hosted on G2.com.

HG
Hagos G.
Promotions Manager
Small-Business (50 or fewer emp.)
"Revolutionary, Secure Document Storage That Streamlines Global Collaboration"
5/5
What do you like best about ON24?

I appreciate how revolutionary this document storage system feels, since it reduces stress and gives me greater control. I also value its international reach and strong data protection features, which help ensure secure, reliable communication on a global scale. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I have no complaints or issues to mention. The initial setup was quite simple, allowing for the centralization of connections from multiple participants in an intuitive and user-friendly way. All of this helps us to be more efficient in our workflow. Review collected by and hosted on G2.com.

TF
Tarekegn F.
Digital Marketing Specialist
Mid-Market (51-1000 emp.)
"Easy to Use with Excellent UI and Superb Video Quality"
4.5/5
What do you like best about ON24?

I love how easy it is to use and the overall product quality. The platform has an excellent user interface, and the search function makes it simple to find learning content. Overall, it’s an excellent product with superb video quality. Video calls are straightforward, and messaging is just as easy. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I’d like the option to increase the user limit, and the video customization tools currently feel a bit limited. The library content concept also needs improvement, since the examples provided come across as very basic and not especially helpful. Review collected by and hosted on G2.com.

Gina R.
GR
Gina R.
Events Coordinator
Enterprise (> 1000 emp.)
"New User Happily Surprised at Ease of Use"
5/5
What do you like best about ON24?

The ease of use and learning the platform. ON24's helpful staff & online trainings. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Nothing yet. I'm sure I will think of something with more use. Review collected by and hosted on G2.com.