--- title: ON24 Reviews meta_title: 'ON24 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1216 reviews by the users' company size, role or industry to find out how ON24 works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1216 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # ON24 Reviews **Vendor:** Cvent **Category:** [Webinar Platforms](https://www.g2.com/categories/webinar) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,216 ## About ON24 ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive the next generation of event marketing. Through its leading webinar and digital event platform, ON24 enables customers to combine its leading first-party experiences with personalization and content as well as capture and act on engagement insights, accelerating the buyer journey and propelling pipeline forward. ON24 provides industry-leading companies with a valuable source of first-party data to drive sales and marketing innovation, improve efficiency and increase business results. ## ON24 Pros & Cons **What users like:** - Users appreciate the **ease of use** of ON24, highlighting its straightforward setup and seamless experience for all participants. (48 reviews) - Users value the **fantastic live experience** of ON24 webinars, appreciating the extensive options for engagement and content creation. (38 reviews) - Users value the **interactive features** of ON24, enhancing engagement and collaboration during webinars and virtual events. (30 reviews) - Users value the **responsive customer support** from ON24, ensuring quick assistance when needed, especially before events. (23 reviews) - Users value the **customization options** in ON24, enhancing their viewing experience and flexibility in usage. (23 reviews) - Analytics (22 reviews) - Users value the **user-friendly design and extensive features** of ON24, enhancing their event hosting experience effortlessly. (20 reviews) - Intuitive (20 reviews) - Interaction (19 reviews) - Reliability (19 reviews) **What users dislike:** - Users find the **learning curve challenging** , requiring time and effort to become proficient with ON24's advanced features. (18 reviews) - Users find the **limited customization** options in ON24 restrict their ability to tailor the platform effectively. (13 reviews) - Users find the **missing features** in ON24 frustrating, impacting customization and ease of use overall. (11 reviews) - Users find ON24 to be **expensive** , requiring a significant investment for premium services and added features. (10 reviews) - Users feel that ON24 requires **improvement in platform reliability and support experience** for better overall functionality. (10 reviews) - Steep Learning Curve (10 reviews) - Users face significant **integration issues** with ON24, leading to unstable custom setups and limited feature access. (9 reviews) - Limited Features (9 reviews) - Users often face **onboarding issues** with ON24, finding the help box and initial setup frustratingly complicated. (9 reviews) - Poor Connectivity (9 reviews) ## ON24 Reviews ### 1. If I could go back in time and stop myself from buying this software, I would **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about ON24?** The analytics are powerful, and the audience console is very cool and fairly customizable. **What do you dislike about ON24?** ON24 is a bloated webinar platform that creates more problems than it solves. A couple of notes: - If you have a large roster of guests that support your webinar program, get ready to train every one of them on ON24 before the webinar begins. I've trained so many people on the Webcast Elite Presenter interface at this point, I could probably be an ON24 CSM. The UI of Webcast Elite is unintuitive and clunky. A guest connecting their webcam and audio feed often becomes a drawn out and awkward affair. Additionally, when you login to ON24 as a Presenter or Producer, not everyone else has the same view of Webcast Elite as you do depending on their device, and previously cached setup. I can't count the amount of times I've had to tell people to "click the button on the top right with the four squares, one slightly askew" to access the menu to open up the Media Player. Or "navigate to the circle button at the bottom of the main slide with the three dots in it" to open up the show notes, or thumbnail view. - You have to build polls in Webcast Elite and they launch within the cadence of your slides. So, if you have 10 slides, and you add 1 poll question after slide 3, now it looks like you have 11 slides; which throws presenters off who are guests on the platform. - You can't call in to Webcast Elite as your audio feed, while maintaining your video feed. So if you're having mic or internet issues, you have to default to calling in via phone without any video feed. - When a Presenter screenshares - their screenshare feed replaces their video feed, instead of the slide feed. So, if you want to have an engaging "workshop" style webinar, where a Presenter can show their screen while showing their face, you're out of luck. - This isn't necessarily a negative, but something I wish I knew about before purchasing, live ON24 webinars operate on a 2-5 second delay, so if you prompt your audience to answer a poll, or type something in the chat, it will be a few seconds after you speak that the audience will hear you, and a few seconds after that when they'll respond. This can be awkward if you forget to give your guests a heads up. - I've had mixed experience with their customer support and success teams. Their billing system is convuluted and not very transparent. Plus, they charge $8k - 10k per platform login. - The analytics can be powerful when used correctly, but definitely make sure you have a strong relationship or plan in set with your operations team upon implementation. **What problems is ON24 solving and how is that benefiting you?** It's giving me good insight into the effectiveness/performance of our webinars (when the analytics work, and aren't being glitchy.) ### 2. Elevated Strategies for Maximizing Meetings/ Events Experience **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | IT Help Desk Specialist , Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2024 **What do you like best about ON24?** Ability to close deals faster(globally) without traveling . Ability to hold any kind of meetings and events. Ability to unlock massive insights and value of webinars for the B2B marketer. Ease to use tool. **What do you dislike about ON24?** With all simplicity and effectiveness this tool is 10/10. **What problems is ON24 solving and how is that benefiting you?** This is our customers interactions hub,with reliable leads analytics through effective customers interactions sessions, with simplicity of tracking their sources enriching customers royalty and day to day attracting new ones. ### 3. ON24 has it all! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin G. | Managing Director, Events Strategy & Partnerships, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ON24?** ON24 is a fantastic platform for hosting events and on-demand content. It is incredibly easy to use once you get the hang of it and they have a 24 hour live chat to support with any challenges that arrive. One of my favorite features is Elite Studio, where slides, slide notes, videos, chat, Q&A feature, and more are all included on one screen. With ON24 there's no more worrying about accidentally sharing your slides notes with audienc while presenting or hiccups with embedding videos. Everything is built into the platform and you can focus on just one screen. Audience members also love the interactive platform, which allows them to click related links, resize windows, ask questions, engage in the chat, and more. **What do you dislike about ON24?** The only downside is it can be difficult to make last minute changes to event content on ON24, since everything has to be uploaded and integrated into the platform ahead of time. This mean if you realize a slide has the wrong date or you're missing something in the slide notes and the event starts in 5 minutes, you're unlikely to have time to adjust this like you could with PowerPoint using another platform. **What problems is ON24 solving and how is that benefiting you?** ON24 is helping us to capture significantly more leads than we were previously able to capture. It's allowed us to expand our audience for events and be confident that we can manage the volume of atendees, no matter how large the audience gets. This has increased our pool for recruitment, and the engaging aspect of the platform has helped us build credibility to prospects. I also lead a lot of repeat events (e.g. info sessions about my company, professional development workshops) and ON24 makes it simple to clone entire events-- from the reminder and follow-up emails, to the console, to the registration form and more. This has saved me many hours. ### 4. Great solution for delivering added value content to customers **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen F. | Senior Digital Communications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about ON24?** One of the best elements around On24 is the ability to customise the webcasts around the message you are delivering, enabling users to fully integrate all corporate branding into the platform. The metrics that On24 are second to none and give us an ability to fully understand how customers engaed with our platform. **What do you dislike about ON24?** Unfortunately, the support package usually comes at quite a cost. Other providers that we have used have included a "Producer" as standard who ensures that webinars are delivered without any technical hitches. Whilst the platform is intuitive, there is always scope for things to go wrong and when you do not have that support there as standard it did cause us issues. **What problems is ON24 solving and how is that benefiting you?** Delivering enaging content to users whilst enabling us to generate vital potetial leads. ### 5. Best webinar sofwtare **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro R. | Americas Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about ON24?** Easy an interactive platform, one of the best in the market to use for online events **What do you dislike about ON24?** Sometimes it's hard to obtain the mp4 file after a session is done **What problems is ON24 solving and how is that benefiting you?** Online events - super easy to use ### 6. Great heavy user platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ON24?** We run about 12-15 events a day using ON24, it's a solid choice for webcasting. We run over 200 events a month. Very easy platform to use on the presenter side and attendee side. Love the edition of Forums and breakout rooms. **What do you dislike about ON24?** After releases, they are usually some small issues. **What problems is ON24 solving and how is that benefiting you?** We do anywhere from 13- 17 webcasts 5 days a week. ON24 is able to handle our large audiences and we get great reporting out of it. ### 7. Great overall product! Definitely suggest, but beware the many extra costly add-on's! **Rating:** 3.5/5.0 stars **Reviewed by:** Sarah B. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about ON24?** I love the ON24 platform. It's unique, I love how easy it is to use, and the options to customize your webinars are fantastic! The account management team is amazing and always willing to hop on a call to help strategize to make our webinars successful. It was also really easy to learn and setup. I also like that you can see how much your audience engaged with the presentation including everything they downloaded, clicked on, and interacted with. Super useful! **What do you dislike about ON24?** I dislike how every little thing is an additional add-on. When we purchased the platform, it seemed like we'd have access to a lot of features, but turns out a lot of the analytics that are useful are not included in the Webcast Elite. **What problems is ON24 solving and how is that benefiting you?** ON24 gives us a way to set-up our own virtual webinars, download the full recordings, while also obtaining all of our leads automatically. There's no setting up different links or landing pages because it's all right there in one platform. They also allow you to customize how the audience will experience the webinar which is amazing! ### 8. Super easy to learn! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about ON24?** The best feature on this platform is the report page for a webinar! You can see several different stats including engagement rate, conversion rate, email sends, etc. **What do you dislike about ON24?** The only flaw is that is does not work well with my companys WARP system. **What problems is ON24 solving and how is that benefiting you?** NA ### 9. Amazing platform to elevate your virtual events and webinars! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle S. | Marketing Events & Technology Speciialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about ON24?** I love ON24's user inteface, it's easy enough for the novice webcast producer to create a unique and special experience. I also love the reporting dashboard that comes along with each event, at our firm we use the date we gather about our clients to craft our post-event strategy and more. **What do you dislike about ON24?** I dislike some of the limitations on the backend with elite studio, such as not being able to remove a slide deck once it's uploaded, not being able to upload a headshot for those who do not want to be on video, and the general tech can be finicky sometimes. **What problems is ON24 solving and how is that benefiting you?** currently, we are exploring options to enhance our use of ON24 EHubs, they are researching if there are any options for automatically feeding content from our site vs. having to manually upload each piece individually ### 10. A serious upgrade from GoToWebinar **Rating:** 4.0/5.0 stars **Reviewed by:** Laura W. | Marketing Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about ON24?** I like how it's web-based, so it's easy for attendees don't need to download external platforms on their computers or mobile devices. It's also nice to be able to not have to create separate registration pages on our website, we can imbed on-24 onto our site or direct users to the platform directly. **What do you dislike about ON24?** Simulive is a tad annoying sometimes... You have to adjust the bit rate on your recording if you don't record directly in on-24. Another issue is some users have problems viewing the live webinar if they don't clear their cache or have the latest version of their web browser downloaded. Also, you need to make sure to upload videos and presentations more than 24 hours in advance of the presentation. **What problems is ON24 solving and how is that benefiting you?** Attendance has increased for our Webinars due to the automatic reminders as well as having the ability to have Calendar invites sent directly to attendees to remind them about the webinar. ### 11. ON24X a Worthwhile Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Jaimie L. | Storyteller- Events and Live Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about ON24?** I attended the 2024 ON24X and was able to take away many tips and tricks to better execute our webinars. It was informative yet fast paced. The breakout sessions were well balanced for newbies to experts. **What do you dislike about ON24?** ON24 is a premier service and there is a price to pay for that. Using them for webinars and virtual events will set you apart- but is costly. **What problems is ON24 solving and how is that benefiting you?** NA ### 12. Great for hosting various types of webinars **Rating:** 4.0/5.0 stars **Reviewed by:** karam c. | Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about ON24?** ON24 console page is simple yet allows you to add so many additional tools and resources that are useful to the audience. It is very easy setting up a new webinar and does not require much practise to learn the platform. Their live chat customer support is one of my favoure part as my questions ger resolved very quickly. **What do you dislike about ON24?** One thing about the platform is that it feels a bit outdated and the UI can be better. Although in the past months, they have made significant improvements by updating the layout and giving it a bit more modern feel. **What problems is ON24 solving and how is that benefiting you?** We use ON24 to reach out to our clients virtually across the country by providing them with educational videos, Q&As, and live discussions. We also use ON24 to create short videos (2-5 mins) that we will post on our site. This is benefiting us by getting our brand's name across the region and to provide valuable insights to our audience. ### 13. The ideal webinar platform **Rating:** 4.0/5.0 stars **Reviewed by:** Sunita H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about ON24?** How you can exclude personal emails to be registered, making the webinar experience for my prospects and customers great while making the look&feel professional. **What do you dislike about ON24?** The uploading of the deck can screw up at times, for example it might work for webinar A but doesn't work for webinar B. **What problems is ON24 solving and how is that benefiting you?** The integration between Marketo and Salesforce. Goodbye to manual upload of leads and personal emails. ### 14. Easy to use platform for all your webcasts, webinars, panel events etc **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2024 **What do you like best about ON24?** On24 allows us to run webinars live and on-demand, it is versatile and easy to use and set up. The reporting is great too. We have integrated it with Marketo too so all the information flows straight into our marketing tools. **What do you dislike about ON24?** In the beginning it took me a little while to set up the console with all the different widgets available, but this would be the same with any new tool, one needs time to familiarize themselves to use it properly. **What problems is ON24 solving and how is that benefiting you?** We run webinars to assist people in learning important topics of web application and API security and build awareness about our company and our products. ### 15. Strong platform for delivering B2B content **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ON24?** Very intuitive platform with lots of interactive features to make it ideal for delivering thought leadership content to audiences **What do you dislike about ON24?** Other platforms that I have used offer a producer with every webinar as part of the cost of the webinar, unfortunately there is a premium attached to having a representative online to help with going live with the session and troubleshooting **What problems is ON24 solving and how is that benefiting you?** Great tool for lead generation ### 16. ON24 is the most interactive webinar platform with great analytics support! **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ON24?** I like the custom user interface and all the interactive features. **What do you dislike about ON24?** I can't think of anything I don't like. :) **What problems is ON24 solving and how is that benefiting you?** Customer education and insight ### 17. Fantastic Webinar Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly W. | Senior Director, Digital Strategy | Digital Marketing | Online Lead Generation (Formerly Intalere), Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about ON24?** It has so many features and it's prety easy to use. **What do you dislike about ON24?** There are quite a few things that are add-ons, some of which we weren't aware of before purchasing. **What problems is ON24 solving and how is that benefiting you?** Providing a stellar webinar experience for our users. They have a good experience, receive great content, and it helps to reinforce our company as a thought leader in our industry. ### 18. User friendly, great for groups! **Rating:** 5.0/5.0 stars **Reviewed by:** Dee B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about ON24?** User friendly, great for group events, automatically saves the webinars for playback. Automatically emails participants important links. replay links, great way to upload important presentation related documents. Behind the scenes, allows panelists control of comments/questions, able to communicate behind the scenes without interupting the session or speaker. **What do you dislike about ON24?** Unable to play animations from PowerPoint presentations. **What problems is ON24 solving and how is that benefiting you?** We used the system for three years in a row for our Wellness Fair. It was a great neutral system that allowed us to control many of the presentation features such as surveys, etc. ### 19. User-friendly platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ON24?** Team chat is one of the feature I realy love in On24, as you can communicate with all the participants. The downside is it requires a large bandwidth of internet. **What do you dislike about ON24?** It won't accept advance animation for ppt **What problems is ON24 solving and how is that benefiting you?** As an employee working for SAP, we mostly use IoIs and CRM Codes in each event. Had an experience that these info can eventually vanished without a trace. This issue should be handled properly as this will leave a big impact in each of the events we produce. ### 20. Great Platform for Personalized Branded Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Lacey P. | Digital ABM Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about ON24?** Fully customizable prospect experience allows for us to brand different webinars to better match with our target audience. Great for ABX efforts! Love the new AI features that write content based on webinars. It was super easy to integrate with our existing systems. **What do you dislike about ON24?** Loose some of the features when you use your own registration page vs ON24's registration page. New update is making the presentation platform a bit glitchy for speakers. I'm assuming this will be fixed within the next couple months. **What problems is ON24 solving and how is that benefiting you?** They are allowing us to host all of our internal and external webinars while providing a customized experience depending on the target audience. ### 21. On24 User Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about ON24?** I like how the On24 can be a useful tool on conducting webinars. Very easy and on-point platform to access specially on the presenter's end. **What do you dislike about ON24?** There's a lot of bug issues that occuring during the setting-up events. Also, it is much better to have a online chat support that are not answered by bots. **What problems is ON24 solving and how is that benefiting you?** It solves the constrains of conducting an event that caters large audiences. Because this uses online platform, speakers can share their thoughts through a broader audiences even their in different places. ### 22. Overall works great **Rating:** 3.5/5.0 stars **Reviewed by:** Philippa D. | Senior Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about ON24?** ON24 works well for us as we're a big company (over 2000 employees) with different teams and departments running several webinars, we need lots of users and capabilities and a platform that can handle it all. ON24 has the widgets and capabilities for us to run successful webinars frequently. **What do you dislike about ON24?** The platform is not very slick - it feels outdated and old. The 24 hour customer chat is great, but I feel like I always need it, always have questions, because the platform is a bit "clunky" and not very user-friendly. **What problems is ON24 solving and how is that benefiting you?** Ability to run seamless webinars for lead-generation. ### 23. Needs improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Micah Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ON24?** The new facade of the on 24 it is very manageble **What do you dislike about ON24?** sometimes it logs or it the data doesn't save **What problems is ON24 solving and how is that benefiting you?** It helps in saving time for the meeting since we can use the on 24 for webinar ### 24. A Powerful Webinar Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about ON24?** I love the advanced reporting capabilities with the robust customization integrated into the tool. It is relatively easy for a new presenter to use. The customer service is always quick to provide support when needed. **What do you dislike about ON24?** I think the price is a detractor to the tool. Any additional ON24 platform is brought on for a significant cost making it hard to justify further expansion into the stack. **What problems is ON24 solving and how is that benefiting you?** We use ON24 to host webinars where we educate and qualify leads primarily. ### 25. Versatile and powerful platform for webcasting / virtual events **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about ON24?** Offers easy basic event setup and management. Adding features such as polls, surveys and chats are easy to setup and manage during the live event. The Q&A feature is convenient and easy to use during live and simu-live events. The various types of recording (live, simu-live, roll-over to live, on-demand) are helpful in setting up campaigns based on speaker availability. Multiple ways to pull reporting for a deep-dive analytics of your events, but only once you actually know how to use it. They offer an excessive resource library and decent customer service. **What do you dislike about ON24?** The flexibility and the design elements of the platform can be improved. The registration page is limited on how you can actually set it up which limits your branding. **What problems is ON24 solving and how is that benefiting you?** ON24 simplifies the process of setting up and managing webinars and virtual events. It also provides interactive tools such as polls, surveys, chat, and Q&A sessions that help us keep the participants engaged during and after the event. We tend to do minor edits in slides after presenting and we have the ability of uploading those and editing the recording manually to match the audio. ### 26. Excellent Webinar Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about ON24?** The platform is well-organized, easy to use, and intuitive. But it is also robust enough to handle large groups of attendees and provides for excellent interaction with the audience **What do you dislike about ON24?** I wish I could change the size of some of the windows as a producer. I also wish we could add more fields to the custom registration forms. As we add more states to our CE list, many require additional information and it would be nice to be able to include them all. **What problems is ON24 solving and how is that benefiting you?** We run a nationwide continuing education program involving many states and diverse audiences and speakers. ON24 allows us to focus on the content and quality of the webinars without having to spend time overcoming logistic issues present with other platforms. This has allowed us to grow our audience and reach, and has helped us attain additional business ### 27. Amazing tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Rita C. | Senior Customer Marketing Programs Manager @, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about ON24?** The reporting side of ON24 is amazing, you can clearly see so many different metrics that will be able to save you a lot of time in your post webinar campaigns **What do you dislike about ON24?** Nothing, everything works well. No complains **What problems is ON24 solving and how is that benefiting you?** We can organize all the webinars very easily ### 28. Revolutionised our webinar strategy and execution! **Rating:** 4.5/5.0 stars **Reviewed by:** Richard T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about ON24?** On24 provides us with an enterprise-grade platform for hosting mass-scale webinars to our audience of prospects, customers and partners. The tight integration with our marketing automation platform, Marketo is great as it allows us to host registration on marketing landing pages but then seamlessly push leads through to On24 experiences and then use the integration to pull attendee data back once an event has occurred. We also love the design capabilities to bring a more custom look and feel to the audience console, way beyond what we are able to achieve with other webinar platforms. There are tonnes of great modules that can be enabled to improve engagement, provide useful resources, and survey the attendees for information that continues to improve our webinars. The On24 team are super helpful and are a great ally in helping to continue driving our webinar strategy and execution forward! **What do you dislike about ON24?** At times in the past the On24 UI has been a bit clunky - but changes in recent years have improved that dramatically! It can be very slow to export recordings of sessions from the archive after they finish, so needs to be factored into follow-up process. **What problems is ON24 solving and how is that benefiting you?** On24 allows us to great awesome events for our customers, prospects and partners with a focus on providing a great user experience. Ultimately this is helping us create greater demand at all levels of the buyer funnel. ### 29. ON24 Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ON24?** Reporting is useful and a link can be sent to non-ON24 users to review the reports. **What do you dislike about ON24?** Multi-registration events are time consuming to set up. **What problems is ON24 solving and how is that benefiting you?** Allows our sales reps to get "face time" with contacts who are in more remote locations. Allows reps to maximize reach when presenting CEU webinars instead of spending time at each location. ### 30. Tons of technical glitches, poor customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about ON24?** Auto-play on simu-live for videos. Not too much else. **What do you dislike about ON24?** Support only sends SOP's instead of being knowledgeable about the platform. We constantly had technical difficulties that ruined our webinars, both in live and simulive modes. The platform itself is clunky, and for the cost, there are better alternatives. **What problems is ON24 solving and how is that benefiting you?** They never solved any of our issues honestly. ### 31. Business Operations Manager - ON24 Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about ON24?** On24 has a lot of features and tools that lets you customize in a way that can fit your business' needs and stay within branding **What do you dislike about ON24?** Too many features or tools leaves a lot of room for error for producers, features are rolled out and are forced on users which makes it difficult to scale with the platform. **What problems is ON24 solving and how is that benefiting you?** On24 is solving the problem of standardizing webinars to fit your business' branding by allowing you to customize it in a way to fit your needs. It's benefiting us because we have been an On24 shop for years so our managers are very knowledgable about the platform and its capabilities. ### 32. Great Product, Great Team, Hazy Pricing structure **Rating:** 3.5/5.0 stars **Reviewed by:** Vernon B. | Senior Global Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about ON24?** The team at ON24 have been pivotal in helping us create a meaningful offering for our learning webinars. The tech available is what makes the product work best for us and allows users to achieve what they need. **What do you dislike about ON24?** Pricing structure is hazy. Response to technical queries often takes 48-72 hours which can be frustrating given the nature of the product. Internal team structure doesnt entirely make sense, you aren't ever entirely sure who to reach out to. **What problems is ON24 solving and how is that benefiting you?** It helps us deliver a learning website with live and on demand teaching events. The Certification widget is great and 'logged in' hub experience allows us to get an overview of internal and external users ### 33. User-friendly, great software, great features, support and articles. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about ON24?** I love the features that ON24 has, there are great engagement and conversion tools, it is highly personalisable and there are also so many on-demand and upcoming webinars from ON24 regularly advertised to customers to help them to better utilise both ON24 and webinars in general to get the most out of both. They host events for people to watch such as their annual conference, they always provide statistics on what works and what doesn't, and always provide great information on how to boost your engagement and registrations. Their support are super helpful and they're always so fast with getting back to you about queries and issues, and they have great trials for upcoming features that you can get involved with. **What do you dislike about ON24?** I don't really dislike anything, the platform itself and our account managers are great - I guess the only thing is the pricing. ON24 is significantly pricier than their competitors, but then again their functionality if a lot better and there is a lot more that you can do and get out of ON24. **What problems is ON24 solving and how is that benefiting you?** ON24 solves us not being able to get interactive content out to both prospects and customers. Hosting webinars takes the stress out of trying to plan larger sessions - for example, we want to reach a whole product customer base about product updates in a better way than via an email or product update notes? Invite them to an interactive webinar where they can see updates in real time and ask questions to receive answers immediately. ### 34. Best customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmet D. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ON24?** On24's support team is very responsive for all of the requests. They have new updates on the platform every year. I am so familiar with its interface now, easy to work with. **What do you dislike about ON24?** There are still some design limitations on registration page and attendee console part. There is no video editing feature in the platform. Engagement hub should have more feautures... **What problems is ON24 solving and how is that benefiting you?** I am very familiar with ON24's interface now. It is easy to setup a webinar, run the live sessions. Since 3 years, I organised more than 200 webinars in this platform for Avnet Silica. It is great to collect all details from the previous webinars. ### 35. On24 is a true leader in the webinar space **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra B. | Marketing Event Coorinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about ON24?** I love how comprehensive the platform itself is. There are so many options for you to choose when running your webinar. You can run live, simu-live, or pre-recorded and the interface is extremely user friendly. I love how highly customizable the platform is. **What do you dislike about ON24?** Not really a minus, but so many updates come at you that it can feel overwhelming and hard to keep track of. **What problems is ON24 solving and how is that benefiting you?** Allowing us to perfomr our own company hosted webinars reaching our audiences as thought leaders and helping move prospects through our sales funnel more quickly with a low-committment, high-value additional touch point. ### 36. Solid event management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ON24?** Once your templates are tested and in brand, setting up the next event is not complicated and can be easily managed by Marketing Opertations. Plays will with Marketo. The sign up and webinar/replay are in ON24. The campaigns send through Marketo. Good teamwork. **What do you dislike about ON24?** It takes a few people to get template webcasts running and in brand. Not intuative interface if you haven't used it before and not advisable to drop someone in to take over without a handoff. Training and support could be more detailed. The Support people know the details, but sometimes read past the question. I needed to get people on a screen share to show the disconnect in what I was doing and what needed to be done. **What problems is ON24 solving and how is that benefiting you?** It's a great on demand webinar solution. We also get to coolect interaction data to use in Marketo for scoring active vs. passive participation. ### 37. Robust Webinar Service for large scale virtual event production, comes with some complexity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2023 **What do you like best about ON24?** ON24 allows us to offer Continuing Professional Education Credits in an automated manner which is a gamechanger for our business. The ability to link resources directly in the webinar console is helpful as well **What do you dislike about ON24?** ON24 requires a significant amount of time to configure each session if you want to make adjustments for the user experience. The reporting and analytics is fragmented and loads slowly **What problems is ON24 solving and how is that benefiting you?** Allowing us to reach our customers virtually with a professional webinar platform experience. We are able to issue CPE credits to all those who meet the requirement which can be customized. ### 38. Extremely beneficial sessions! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about ON24?** ON24 is easy to use while providing a seamless experience for users **What do you dislike about ON24?** Some of the user interfaces in the analytics tab are confusing. **What problems is ON24 solving and how is that benefiting you?** N/A ### 39. Very upbeat and positive staff always willing to help. Enjoyed all of the sessions. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about ON24?** How easy it is to naviagte and create a webinar. **What do you dislike about ON24?** Tech issues which can be out of our control. **What problems is ON24 solving and how is that benefiting you?** accessability to students ### 40. ON24 10/10 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about ON24?** ON24 is super easy to set up. I love that you can create webinar templates, this saves us time with all the webinars we put on. The account management help is also great! They are ready to answer all questions and have monthly meetings to review. **What do you dislike about ON24?** The Simi live feature feels like it is not fully baked and is not user-friendly. **What problems is ON24 solving and how is that benefiting you?** Easy way to run webinars. It is super simple to set up and execute a webinar through this platform. ### 41. Enhanced Webinar Experiences **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ON24?** The ON24 Elite Webcast Platform functions very well as a simple webcast hosting service, but where it really excels is at working to enhance the overall experience and engagement of the audience. I think of ON24 as "ABM Lite" in its approach to account engagement. It supplies the ability to give the audeince member a richer, multi-touch experience that considers the full buyers journey rather than just the one-hour webinar broadcast. **What do you dislike about ON24?** There are limitations to what can be customtized and how. While the reporting and analytics are fairly robust, there could be greater flexibility. Also, where there are multiple instances/workspaces, the inability to report across workspaces creates additional steps. **What problems is ON24 solving and how is that benefiting you?** On24 provides the tools necessary to leveraging webinars as an integral mix of marketing and sales communications channels, for ongoing awareness as well as up-sell and cross-sell. ### 42. On24 allows us to host webinars most easily and in a better format for attendees **Rating:** 5.0/5.0 stars **Reviewed by:** Megan Z. | PR & Events Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about ON24?** On24 allows us to host interactive webinars and capture data about our attendees to better inform our future strategy for other events. **What do you dislike about ON24?** Sometimes our presenters have difficulties using the platform in terms of getting their audio and visuals to work correctly. **What problems is ON24 solving and how is that benefiting you?** On24 allows us to schedule and coordinate webinars better, as well as host them in a more interactive manner. We are also able to make better use of on-demand webinars after the fact so the content can be shared post-event. ### 43. Solid platform for running webinars **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about ON24?** It is truly dedicated to running webinars at scale and offers great features, like the webinar dashboard, that make attending stand out. **What do you dislike about ON24?** ON24 charges fees for features as add ons that I feel whould be included with the subscription price. There are some features/workflows that are not as intutive as I feel they should be. **What problems is ON24 solving and how is that benefiting you?** ON24 gives us a way to easily manage and create virtual events for hundreds of attendees at a time whiule automating some aspects of the event production process, like on-demand viewing and follow up email notifications. ### 44. Easy and engaging webinar platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about ON24?** ON24 platform is easy and engaging to use. I like how versatile the platform is. You are able to engage participants with live polling, playing videos and promote other related links. **What do you dislike about ON24?** The ON24 platform relies heavily on the internet connection. There is always a risk of technical issues with connectivity or audio. There is no other option to log in except online. It will be nice to be able to log in using the phone as a participant. **What problems is ON24 solving and how is that benefiting you?** Internet connectivity ### 45. Easy to use, greatcustomer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about ON24?** I have used multiple times to run my training webinar that I found it ease of use. especially whenever I ran into troubles, the online supports are always available to interact with me to solve the problems. **What do you dislike about ON24?** the video window and slide window are not synchronized when I played pre-recorded video with slides. There are some manual works to align slides and video slides. **What problems is ON24 solving and how is that benefiting you?** ON24 solve my problem of scaling 1 to many training. ### 46. Would recommend ON24 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about ON24?** On demand functionality was a huge reason for us selecting ON24 again. The set up of webinars is incredibly quick, and the use of templates is appreciated. Engagement tools. Theres lots of opportunities for branding the console and the registration page. We are looked after by our customer success team. **What do you dislike about ON24?** The presenter side of things can be a little complex, and not user friendly and so our presenters dont enjoy using the platform. For instance you need to upload your slides before a webinar, if you want to share your screen to share the slides, you cannot do this at the same time as your webcam appearing. **What problems is ON24 solving and how is that benefiting you?** Overall, through using ON24 we are able to run better webinar experiences that engage our customers, prospects and internal employees. Moreover, the data that ON24 captures allows us to qualify leads and accelerate their content and buying journeys post-webinar, enabling us to drive more revenue and pipeline. ### 47. Proven and Reliable Digital Events Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about ON24?** On24 is a proven and reliable platform. I almost never have any technical issues with the platform, which is super important when running live digital events. I can rely on On24 to work properly in crucial moments. **What do you dislike about ON24?** On24 has limited customizable features. This can be dificult when trying to meet all of the requirements we have in our events. I also would like to see further reporting on emails. **What problems is ON24 solving and how is that benefiting you?** On24 allows us to run streamlined virtual events. With On24, we can have thousands of attendees with no technical issues and we are able to provide certification to our attendees, which is a super important feature. ### 48. Extremely customizable and good experience for viewers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about ON24?** All the console customization options to make the webinar experience for viewers exactly the way you want it, including polls, CTAS, downloadable resources, contact us, etc. Can move them anywhere on the screen too. Makes it super engaging and lots of customers have given great feedback about it. **What do you dislike about ON24?** The presenter interface and admin back end can be a little confusing/hard to navigate but I am slowly getting used to it. **What problems is ON24 solving and how is that benefiting you?** It is helping us spread awareness and drive interest in add-on products for our customers. The events are becoming more and more popular and I feel confident that is partially because of ON24 and the experience it provides to viewers. ### 49. Excellent support and easy of use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ON24?** on demand features, abilitity to train users with the webinar tool. **What do you dislike about ON24?** At this time, there is nothing to dislike about on24. **What problems is ON24 solving and how is that benefiting you?** ON24 allows the event creation to be done virtually, which gives the opportunitiy for prospects to learn more about our company and resources. ### 50. One of the Best Platforms for Conducting Webinars **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about ON24?** Provisioning and hosting a webinar is very straightforward and easy to handle. I like that there is an option to provide additional resource documents that can be downloaded by the audience at any point throughout the webinar. Many other platforms do not offer this capability. It also is convenient that the registration link, the live view link and the link to the webinar recording are and stay all the same. Additionally, the reporting data is robust and offers many insights into webinar attendance and interaction. **What do you dislike about ON24?** The attendee list in live webinars does not automatically refresh. **What problems is ON24 solving and how is that benefiting you?** ON24 is allowing me to host corporate or co-branded vendor webinars that enable our company to get our message across to our customers and prospects. The robust reporting tools generate valuable marketing-qualified leads and data for our follow-up efforts. ## ON24 Discussions - [is there a way i can download the webinar ?](https://www.g2.com/discussions/30466-is-there-a-way-i-can-download-the-webinar) - 3 comments, 1 upvote - [When will image resolution be improved?](https://www.g2.com/discussions/24572-when-will-image-resolution-be-improved) - 1 comment, 1 upvote - [How do I minimise the risk of incurring technical issues?](https://www.g2.com/discussions/24548-how-do-i-minimise-the-risk-of-incurring-technical-issues) - 1 comment, 1 upvote - [How can I create a webinar that is mobile friendly on the platform?](https://www.g2.com/discussions/24513-how-can-i-create-a-webinar-that-is-mobile-friendly-on-the-platform) - 1 comment, 1 upvote - [What are best practices for a webcast with several presenters from different locations using webcams](https://www.g2.com/discussions/what-are-best-practices-for-a-webcast-with-several-presenters-from-different-locations-using-webcams) - 3 comments, 1 upvote - [View ON24 pricing details and edition comparison](https://www.g2.com/products/on24/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A03%3A31+-0500&secure%5Bsession_id%5D=1167fc4a-3706-468a-b635-1bde6e126d53&secure%5Btoken%5D=0317869bd4ca5716417cbac6606b59c13ed01c692a45a24278962bbda9c9dc7e&format=llm_user) ## ON24 Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [LCVista](https://www.g2.com/products/lcvista/reviews) - [LinkedIn Marketing Solutions](https://www.g2.com/products/linkedin-marketing-solutions/reviews) - [Looker](https://www.g2.com/products/looker/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Salesforce Marketing Cloud Account Engagement](https://www.g2.com/products/salesforce-marketing-cloud-account-engagement/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Veeva CRM](https://www.g2.com/products/veeva-crm/reviews) ## ON24 Features **Content Creation** - Content Creation Tools - Buyer Personas - Content Management **Host Tools** - Branding - Role-based Access - Recording **Platform Basics** - Website Personalization - Content Creation and Distribution **Administration** - Event Configuration - Event Marketing - Speaker Access and Control - Advanced Reporting **Content Creation** - Content Management **Optimization** - SEO - A/B Testing - Dashboards & Reporting - Audience Targeting - ROI Reporting **Marketing Distribution** - Segmentation - Personalized Messaging - Website Personalization - Email Campaigns - Digital Advertising - Direct Mail **Attendee Tools** - Registration - Attendee Live Chat - Polls and Surveys **Platform Reporting** - Measurement - Dashboards **Virtual Experience** - Virtual Lobby - Built-In Webcasting - Webcasting Integrations - Cross-Device Functionality - Session / Agenda Management - Live Streaming & Recording - Registration & Attendee Management - Event Setup & Scheduling - Branding & Customization - Interactive Speaker / Moderator Controls **Optimization** - ROI Reporting **Logistics** - Customizable Templated Workflows - Integrations & APIs - User, Role, and Access Management **Campaign Planning** - Strategy Mapping - Prioritized Accounts - Trending Accounts - Sales Activation **Post-Event Tools** - Event Analytics - Attendee Reports **Engagement** - Online Event Agenda - Interactive Content - 1:1 Networking - Exhibitors/Sponsorships - Gamification & Incentives - Real‑Time Interaction Tools - Networking / Matchmaking **Integrations** - Social Media Integration - Software Integrations **Generative AI** - AI Text Generation **Integrations** - Ad Network Integrations - Buyer Intent Data Integration - Marketing Automation Integration - CRM Integration **Agentic AI - Webinar** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance **Agentic AI - Virtual Event Platforms** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making **Administration / Support - Virtual Event Platforms** - Role‑Based Access & Permissions - Security & Compliance **Insights & Scale - Virtual Event Platforms** - User Capacity & Reliability - Analytics & Reporting ## Top ON24 Alternatives - [Livestorm](https://www.g2.com/products/livestorm/reviews) - 4.4/5.0 (1,649 reviews) - [BigMarker](https://www.g2.com/products/bigmarker/reviews) - 4.7/5.0 (431 reviews) - 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