Omnify Reviews & Product Details

I like best about Omnify is the customer service team's quick to respond and happy to help in any way. They make suggestions and create a really friendly customer service experience. We made some suggestions for our customer interface and the Omnify team responded immediately with great suggestions and even created some customizations especially for us. I am grateful for this team and their responsiveness. I also like the filter capabilities that allows our customers to define exactly what they are looking for. We target a specific audience in our area and this has been helpful for their UX. Review collected by and hosted on G2.com.

Because we run many types of programs, we needed more event/class customizations and messaging customization for our programs. For example, we have adult and children's classes, we need two different kinds of sign up and registration emails for each one. Additionally, since we are a non-profit, we needed some adjustments for payments. Review collected by and hosted on G2.com.

Customer service is great! We get responses almost immediately from staff members. It is easy to set up events and classes on the backend. The filters in the service store are very useful from a customers standpoint. For our budget, this is well worth the money. A very reasonable price for the product you get. It has solved a big problem for us by allowing the ease of having all of our programming sign-ups in the same place. Review collected by and hosted on G2.com.

There are sometimes glitches in the system where we can't log in or the page is down. A few specific issues we have run into: 1. The payment processor options are limited, and our customers complain about having to use Paypal. 2. Refunds are not automatic and still have to be done manually, which is a big hassle on our end. 3. It is confusing whether someone has abandoned a booking or canceled, and we can't tell how or why that happened. 4. Customers have complained that it is annoying that they have to fill out form questions over and over and it isn't saved for returning customers. Review collected by and hosted on G2.com.

We are able to manage our huddle calls with different services/programs and segments of our community. We have been using Omnify for more than 4 years now and we are satisfied with the solution it has given to our needs. Review collected by and hosted on G2.com.

It would be awesome if calendar management can also be part of the service. Review collected by and hosted on G2.com.

The easy system works on it. Good and immediately support from Omnify team Review collected by and hosted on G2.com.

A bit challenging to control the opening date and time as per our policy Review collected by and hosted on G2.com.

The quick response when you ask tiqnichal support, the live chat is a real help not only robot, the items on the dashboard is clear to any beginner, we are satisfied client Review collected by and hosted on G2.com.

Some options when you create a class or classpack needs more cleafication, adding an advertising tool will help as well, like the new classes will be send automately to all member, new announcement to be send to phone numbers or email automatically Review collected by and hosted on G2.com.

Omnify is user-friendly for both our customers and our Admin team. Omnify team is available, professional and hard-working. They also are open to adding features to their pipeline when it's possible if it's critical for your business. Review collected by and hosted on G2.com.

There are a few basic features that are missing. For example, there is no cart management and no easy way to filter out sold-out courses for the customer. That being said, Omnify is open to suggestions and attentive to our feedback. It looks more like a partnership than a supplier/customer relationship. Review collected by and hosted on G2.com.

Omnify was easy to get setup with the help of the support team. They help walk you through not just how to use it but also will do a lot of the initial customization for you. After using the system for a few days it becomes very easy to use and begin customizing on your own. Not all the customization we wanted was a standard feature but with a little creativity we were able to make the system work exactly how we needed it to. Review collected by and hosted on G2.com.

The reports could use a little more developing. There are limited things you can report on and export to Excel. When you do export it usually takes a while. Review collected by and hosted on G2.com.

Omnify created a custom solution for our unique registration needs with unique challenges. They worked with us every step of the way to create a system that worked for us and was cost-effective. Customer service was responsive, professional, solutions-oriented, and committed to designing a system that worked and was user-friendly. Review collected by and hosted on G2.com.

I don't have any complaints about our experience with Omnify. Review collected by and hosted on G2.com.

The ability to sign up for a class without having to create a login id. Review collected by and hosted on G2.com.

The whole calendar setup is poorly suited to scheduling classes once a week or twice a month. Filtering bookings is impossible in a maker space where we have individual shops. Several of my co-users and I have experienced 505 errors when trying to access the application. Review collected by and hosted on G2.com.

Omnify is easy to use and has solutions for most requirements. Review collected by and hosted on G2.com.

The service is lacking a few features we'd have liked, but we are working around them. I couldn't find another solution that fit our distinct needs Review collected by and hosted on G2.com.