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82 Omnify Reviews
Overall Review Sentiment for Omnify
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The whole team is very coordinated, fast solution, great reactivity super satisfied
Shout out to Vignesh for his excellent service Review collected by and hosted on G2.com.
Still a New user, would be able to provide next time Review collected by and hosted on G2.com.
Omnify is definitely worth the money and is an effective solution for simplifying administrative tasks. I have enjoyed working with them! They offer easy-to-use, flexible customisable software, offering fantastic customer service and personalised technical support.
Overall, Omnify provides companies with an efficient and user-friendly solution for managing bookings, customers and revenues. The platform is also easy to set up and design, making it a great choice for businesses of all sizes :) Review collected by and hosted on G2.com.
Not all the features are accessible, but you always have the option to upgrade, and the team can offer you some good deals as well Review collected by and hosted on G2.com.
The ease of adding schedules and packages. The clear interface of the website makes it user friendly for the clients and patients as well. The pricing and customer support is best compared to other competitors. Review collected by and hosted on G2.com.
None. Have not come across any problems..Whatever problems I have faced has been addressed to by the CS. I would like the omnify app to have an easy attendance marking option for each of my patients or number of days session each have attended to be visible to me and the patients too. Omnify app for patient use if possible can be considered ( they take month long packages so they can use it for that long). Review collected by and hosted on G2.com.
Omnify surprised me with their generosity and fantastic customer service. In this day and age where most things are run by robots it's wonderful to find a company who works with humans! As a new mother, finding my footing and getting back to work has been a challenge (especially after a Ovid). The customer service team came alongside me and helped me figure out solutions with their care. I'm so incredibly grateful. Fantastic customer support! Review collected by and hosted on G2.com.
Still getting used to the software but the customer service agents are hands on with helping me find my way. Review collected by and hosted on G2.com.
It is very user-friendly. Their UI is the best. All the essential features that should be there on a booking platform are present. Their team has made the booking flow so simple and practical, and I have not received any complaints from my clients. They keep working on the software to add more features like they just revamped their service creation page and it made things so much easier, easier than how it already was. They also have an app that makes it easier for me to mark attendance. Review collected by and hosted on G2.com.
A little more customization and discount on the top plans would be helpful. They do give out special discounts when you reach out to the support team. Review collected by and hosted on G2.com.
I like best about Omnify is the customer service team's quick to respond and happy to help in any way. They make suggestions and create a really friendly customer service experience. We made some suggestions for our customer interface and the Omnify team responded immediately with great suggestions and even created some customizations especially for us. I am grateful for this team and their responsiveness. I also like the filter capabilities that allows our customers to define exactly what they are looking for. We target a specific audience in our area and this has been helpful for their UX. Review collected by and hosted on G2.com.
Because we run many types of programs, we needed more event/class customizations and messaging customization for our programs. For example, we have adult and children's classes, we need two different kinds of sign up and registration emails for each one. Additionally, since we are a non-profit, we needed some adjustments for payments. Review collected by and hosted on G2.com.
Customer service is great! We get responses almost immediately from staff members. It is easy to set up events and classes on the backend. The filters in the service store are very useful from a customers standpoint. For our budget, this is well worth the money. A very reasonable price for the product you get. It has solved a big problem for us by allowing the ease of having all of our programming sign-ups in the same place. Review collected by and hosted on G2.com.
There are sometimes glitches in the system where we can't log in or the page is down. A few specific issues we have run into: 1. The payment processor options are limited, and our customers complain about having to use Paypal. 2. Refunds are not automatic and still have to be done manually, which is a big hassle on our end. 3. It is confusing whether someone has abandoned a booking or canceled, and we can't tell how or why that happened. 4. Customers have complained that it is annoying that they have to fill out form questions over and over and it isn't saved for returning customers. Review collected by and hosted on G2.com.
We are able to manage our huddle calls with different services/programs and segments of our community. We have been using Omnify for more than 4 years now and we are satisfied with the solution it has given to our needs. Review collected by and hosted on G2.com.
It would be awesome if calendar management can also be part of the service. Review collected by and hosted on G2.com.
