Nicus Reviews & Product Details

The tool is very straightforward to administer. I have 13 regular users in our IT Finance team plus a variety of users in other areas of IT and the Business. The normal administrative functions are easy to use and allow me to see most of the views I need out of the box. Customizing reports and tables is a drag and drop interface. Review collected by and hosted on G2.com.

There are a few views I would like to have as an administrator that are not part of the regular report package. This makes it harder to see what reports are available to particular users. Review collected by and hosted on G2.com.

We have achieved significant gains through billing automation and in customer confidence. NICUS is a robust solution and allows IT service input files to be automated and mapped to customers. We also use the cost modeling for what-if scenarios, projecting long-term outlooks, and rate setting. Inside of out IT organization NICUS has become our single source of truth. It has helped us build customer confidence with the ability to show the components of our rates and consistently produce the same information. Review collected by and hosted on G2.com.

There is still some of our rate components that we build outside of NICUS before we upload the data into the cost modeling tool. Review collected by and hosted on G2.com.

We are early in the path to deploying the Cost Transparency module and we have found Nicus to be a trusted partner in that journey. They have been willing to engage quickly with us to address issues quickly. We have found them to be open and engaging in identifying root causes and moving quickly to resolution. Review collected by and hosted on G2.com.

We are still early in the process and have not come across any challenges with Nicus so far. Review collected by and hosted on G2.com.

- Excellent customer service and partnership

- Nicus works with you to customize according to your requirements; offer recommendations and best practices

- Fast support response times

- Have one point of contact for implementation and beyond

- Senior involvement, when needed

Extensive knowledge of IT Financial Management discipline and practices; practioner experience in invaluable

- Report building and customization is easy

- OOTB Error reports on the Bill of IT data sources allow for quick identification and resolution

- OOTB pre-bill reports in the Bill of IT allow for analysis and changes prior to finalizing

- The customized instructions for each module that Nicus develops and maintains are very helpful Review collected by and hosted on G2.com.

- User interface of the tool could be more “pretty”/user friendly/icons

- No ability to link the Planning module to the Cost Modeling portal

- Can’t change (or see) some of the internal logic that we built in

- New data sources require Nicus' help to add

- Needed to build custom reports to be able to see and maintain the costs of IT Services before they get consumed by the module

- Similar to an accounting system, once you finalize a month you can’t go back and change anything; can only change through future adjustments Review collected by and hosted on G2.com.

Very knowledgeable staff to help you improve your ITFM processes. Customer support is very fast and helpful. Review collected by and hosted on G2.com.

I have never had a bad experience with NICUS. Review collected by and hosted on G2.com.

The flexibility of the platform is extraordinary. In addition to solid out of the box modules for fast deployment, Nicus has an underlying platform that can adapt to most any need that is requested by users. Review collected by and hosted on G2.com.

I can't say I dislike anything about the product. The Nicus support response time is extremely fast, resolving any issues very quickly. Review collected by and hosted on G2.com.

Nicus is a powerful tool for ITFM. The implementation team are professionals with great knowledge and fully prepared to implement and customize the product with your needs. We use Nicus for budgeting, reforecasting, variance analysis and so on, and it works effectively and efficiently. Review collected by and hosted on G2.com.

There is nothing to dislike but there are opportunities for improvement, i.e. planning in different currencies is somehow complicated, needs to be more flexible and user friendly. Review collected by and hosted on G2.com.

Nicus is a highly flexible platform that provides exceptional out of the box reports and the ability to create custom reports. The customer service and partnership is outstanding. Review collected by and hosted on G2.com.

At this time there is nothing to dislike. Review collected by and hosted on G2.com.

The Nicus team is always very helpful and quickly responds to our questions. Review collected by and hosted on G2.com.

There is nothing to dislike. The Nicus team has helped us tremendously. Review collected by and hosted on G2.com.

Easy to use software suite designed for IT Finance professionals. Implementation and support teams are Knowledgeable and professional. Full implementation of the Planning module for Actual, Plan, and Forecast data at the cost center, account, investment (project, applications & services) level in less than three months - amazing. Review collected by and hosted on G2.com.

Honestly, I have no dislikes. If an issue has arisen, the Nicus team has always found a solution that works for all involved. Review collected by and hosted on G2.com.