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4.6 out of 5
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430 out of 431 Total Reviews for Nicereply
4.5 out of 5
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Overall Review Sentiment for Nicereply
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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EA
Erik A.
CEO
Internet
Small-Business(50 or fewer emp.)
AA
Verified User in Arts and Crafts
Small-Business(50 or fewer emp.)
What do you like best about Nicereply?
We already collect reviews on our products and order experiences, but it's nice to work with NiceReply so we can quantify the overall experience our company provides in customer service and demonstrate its character through our email ratings. We list our NiceReply review separately on our website page we've titled "Our Reputation". Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
I wish I could sync it with my website reviews app (Judge.me) so that it would show up in aggregate. Review collected by and hosted on G2.com.
JD
Jason D.
Customer Service Manager & Business Analyst
Computer Software
Small-Business(50 or fewer emp.)
What do you like best about Nicereply?
Nicereply is simple and easy to integrate with the other tools we use. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
The reporting tools and charts are also very simple. But they offer a .csv export for all the data, in case you need deeper insights into your CSAT. Review collected by and hosted on G2.com.
VG
Vykintas G.
Head of Customer Success
Education Management
Mid-Market(51-1000 emp.)
What do you like best about Nicereply?
It's a super simple and reliable software. We use it at Mindvalley customer support for many years already and so far - have been totally satisfied. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
Everything seems fine with this software. Nevertheless, it doesn't seem to be super advanced so one might face issues if you need so advanced features. Review collected by and hosted on G2.com.
MH
Migs H.
Financial Advisor
Financial Services
Small-Business(50 or fewer emp.)
AI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about Nicereply?
Great, reasonable support replies
Quick implementation of feature requests
Possibility to integrate with CRM tools
Customizability in regards to own CI Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
So far, there are no reasons to complain about. What I would like to see is a direct possibility to add the NPS as in-app pop up. Review collected by and hosted on G2.com.
AI
Verified User in Information Services
Mid-Market(51-1000 emp.)
What do you like best about Nicereply?
- instant ratings - no need to fill a survey
- user friendly environment
- clean design Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
There is nothing I dislike about this product, I just miss the labs - statistics such as conversion rate, benchmark... Review collected by and hosted on G2.com.
AI
Verified User in Internet
Small-Business(50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Nicereply?
Fresh graphic design and smart features are advantages of Nicereply. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
There is missing CES integration for LiveAgent helpdesk tool. They are currently working on that. Review collected by and hosted on G2.com.
TK
Tomas K.
COO
Internet
Small-Business(50 or fewer emp.)
What do you like best about Nicereply?
NiceReply is a very good tool for tracking of customer satisfaction. With this app is possible to check and manage your:
1. KPI
2. customer satisfaction
3. NPS and others data
I recommend to try this app. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
Nothing. I think that this app si cool app. Review collected by and hosted on G2.com.
PG
Phil G.
Small-Business(50 or fewer emp.)
What do you like best about Nicereply?
I was looking for advanced customer satisfaction tool, and I end up with nicereply.
It does what i needed - gather/measure customer feedback.
It also have some different features that other tools dont have - mostly other metrics included in one account. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
some features only work via integrations with help desks Review collected by and hosted on G2.com.
Nicereply Categories on G2
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