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4.5 out of 5
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Nicereply
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430 out of 431 Total Reviews for Nicereply
4.5 out of 5
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Overall Review Sentiment for Nicereply
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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BW
Brittany W.
Customer Support Rep
Small-Business(50 or fewer emp.)
What do you like best about Nicereply?
I think this program is super awesome! First time using this and I think its really great and that more companies should use this! I love getting to see my ratings and seeing them super quickly! Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
I don't see a downside to this! Works really great Review collected by and hosted on G2.com.
UP
Verified User in Photography
Mid-Market(51-1000 emp.)
What do you like best about Nicereply?
It's a great tool to be able to evaluate how customers feel about my customer service performance. I like the format of the information provided and the filtering tools. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
It's great for what it does, but I wish there was a way to set a default time frame. I like to view my results by our own fiscal quarters. Review collected by and hosted on G2.com.
RS
Ruth S.
Client Manager
Small-Business(50 or fewer emp.)
What do you like best about Nicereply?
It's quick, it's easy and it's no fuss for the customer. That's important because if it's a burden, customers don't take the time to do it. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
The number of choices decreased dramatically. Review collected by and hosted on G2.com.
JA
Justine A.
Marketplace Ops Representative
Enterprise(> 1000 emp.)
What do you like best about Nicereply?
Truly a must-have when you are gearing up to build your company's seamless customer experience. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
Nothing - from customer service to the number of features, I am satisfied! Review collected by and hosted on G2.com.
BM
Brenda M.
SME
Mid-Market(51-1000 emp.)
What do you like best about Nicereply?
I like the way it shows us the stadistics of the product we are using, the filters and the comparison points. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
It would be nice if they could include the categories of the data we are selecting to create an accurate report. Review collected by and hosted on G2.com.
US
Verified User in Staffing and Recruiting
Mid-Market(51-1000 emp.)
What do you like best about Nicereply?
The surveys are simple and flexible to create, and they have good features Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
Unfortunately, the API did not provide data for triggers, which is important for us as we need to perform deep dive analyses to understand the behavior of our customers for each contact driver. This limitation prevented us from having a complete picture Review collected by and hosted on G2.com.
UI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Nicereply?
Its not really there, I need to click on it in Zendesk.
I never used it doing my job in Zendesk , so I am not sure what it does exactly.
Its installed by default by the company, but nobody explained it.
I opened it a couple of times but it seems empty Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
That I cant figure out what it does, is it like AI automated replies? Review collected by and hosted on G2.com.
CC
Cheryl Ann C.
Online Entrepreneur
Mid-Market(51-1000 emp.)
What do you like best about Nicereply?
NICE has a user-friendly dashboard and provides customer service satisfaction report (CSAT). This helps organizations to see how they are performing and how they can improve. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
The platform has limited customization which some companys deem necessary Review collected by and hosted on G2.com.
JC
JAMES DANIEL C.
Operations and Customer Care Specialist
Mid-Market(51-1000 emp.)
What do you like best about Nicereply?
Straight forward and easy to implement with our current CRM. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
Limited options to design the suvrvey and would appreciate more options in integrating reports with Zendesk. Review collected by and hosted on G2.com.
SW
Sophia W.
Software Support Representative
Mid-Market(51-1000 emp.)
What do you like best about Nicereply?
Nice reply has been such a great way to receive and give gratitude, it gives you the motivation to continue working hard for your team and being open about teamwork. Review collected by and hosted on G2.com.
What do you dislike about Nicereply?
N/A- I have not seen anything I dislike! Review collected by and hosted on G2.com.
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