NICE Workforce Management Features
What are the features of NICE Workforce Management?
Platform
- Performance
- Reporting
Workforce Management Platform Features
- Labor Forecasting
- Shift Scheduling
- Time & Attendance Tracking
- Absence & Leave Management
- Skills Management
- Workforce Analytics
- Self-Service Capabilities
- Team Communication
Workforce Management
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
Administration
- Intraday Management
Top Rated NICE Workforce Management Alternatives
(16)
4.4 out of 5
Visit Website
Sponsored
Technology Glossary Features
View definitions of the features and discover new technology terms.
NICE Workforce Management Categories on G2
Filter for Features
Platform
Customization | As reported in 14 NICE Workforce Management reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. | 73% (Based on 14 reviews) | |
Integration APIs | Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. 10 reviewers of NICE Workforce Management have provided feedback on this feature. | 87% (Based on 10 reviews) | |
Internationalization | Enables users to view and transact business with the same content in multiple languages and currencies. This feature was mentioned in 12 NICE Workforce Management reviews. | 81% (Based on 12 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 14 NICE Workforce Management reviews. | 82% (Based on 14 reviews) | |
Performance | As reported in 15 NICE Workforce Management reviews. Is consistently available (uptime) and allows users to complete tasks reliably. | 82% (Based on 15 reviews) | |
Mobility | Is accessible from a mobile device and by users on the go. | Not enough data | |
Reporting | Based on 15 NICE Workforce Management reviews. Provides analytics tools that reveal important business metrics and track progress. | 80% (Based on 15 reviews) | |
Dashboards | Has a centralized dashboard for users to interact with. 15 reviewers of NICE Workforce Management have provided feedback on this feature. | 80% (Based on 15 reviews) |
Workforce Management Platform Features
Labor Forecasting | See feature definition | As reported in 25 NICE Workforce Management reviews. Predict the number and types of employees necessary to meet anticipated demand to control labor costs. | 85% (Based on 25 reviews) |
Shift Scheduling | See feature definition | Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. 28 reviewers of NICE Workforce Management have provided feedback on this feature. | 86% (Based on 28 reviews) |
Time & Attendance Tracking | Based on 28 NICE Workforce Management reviews. Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features. | 87% (Based on 28 reviews) | |
Absence & Leave Management | Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform. 28 reviewers of NICE Workforce Management have provided feedback on this feature. | 90% (Based on 28 reviews) | |
Skills Management | Based on 28 NICE Workforce Management reviews. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. | 82% (Based on 28 reviews) | |
Workforce Analytics | As reported in 27 NICE Workforce Management reviews. Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management. | 80% (Based on 27 reviews) | |
Self-Service Capabilities | As reported in 24 NICE Workforce Management reviews. Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times. | 85% (Based on 24 reviews) | |
Mobile Shift Scheduling | Managers and employees can create or claim available work shifts and receive notifications on their mobile device. 13 reviewers of NICE Workforce Management have provided feedback on this feature. | 81% (Based on 13 reviews) | |
Team Communication | As reported in 18 NICE Workforce Management reviews. Message other team members or managers through built-in text or emailing functions and communicate scheduling or leave requests. | 80% (Based on 18 reviews) |
Workforce Management
Agent Availability | Offers complete visibility into agent availability to efficiently create and manage schedules. This feature was mentioned in 17 NICE Workforce Management reviews. | 81% (Based on 17 reviews) | |
Skills Management | Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. This feature was mentioned in 16 NICE Workforce Management reviews. | 85% (Based on 16 reviews) | |
Shift Scheduling | Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. 16 reviewers of NICE Workforce Management have provided feedback on this feature. | 88% (Based on 16 reviews) | |
Agent Self-Service | As reported in 16 NICE Workforce Management reviews. Allows agents to set their own preferences, request time off, and trade shifts. | 81% (Based on 16 reviews) | |
Mobile Access | As reported in 12 NICE Workforce Management reviews. Allows users to access the software using mobile devices. | 79% (Based on 12 reviews) |
Administration
Automation | Automates some or all operation related tasks 11 reviewers of NICE Workforce Management have provided feedback on this feature. | 86% (Based on 11 reviews) | |
Performance Analysis | Based on 15 NICE Workforce Management reviews. Monitors call volume and quality to evaluate agent performance. | 82% (Based on 15 reviews) | |
Dashboards | As reported in 15 NICE Workforce Management reviews. Has a centralized dashboard for users to interact with. | 80% (Based on 15 reviews) | |
Forecasting | Based on 15 NICE Workforce Management reviews. Forecasts scheduling needs based on historical data. | 78% (Based on 15 reviews) | |
Intraday Management | Tracks agent workloads throughout the day and helps supervisors allocate resources as needed. 16 reviewers of NICE Workforce Management have provided feedback on this feature. | 86% (Based on 16 reviews) |
