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As a team lead in my company, it's crucial for me to assess the statistics of every agent. The most efficient chat statistics interface allows for effortless data visualization, presenting both real-time and daily metrics. The inclusion of visitor information and the visitor screen option enhances its potency and interactivity. All in all, it's an ideal solution for business needs. Review collected by and hosted on G2.com.
All aspects are satisfactory, although there is room for enhancing the intuitiveness and aesthetic appeal of the interface design. Navigation menu on left would be more wider a bit but thats not an issue because its my personal way tWhile all elements meet expectations, there is an opportunity to improve the interface design's intuitiveness and visual attractiveness. Slightly expanding the width of the left navigation menu could be considered, though it's worth noting that this is a subjective preference on my part.o see. Review collected by and hosted on G2.com.
25 out of 26 Total Reviews for Nice.Chat
Overall Review Sentiment for Nice.Chat
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No difficulties with the set-up process of this nice.chat application on the website. It's easy to integrate using the Script provided and easy to understand. I love the ease of the tool and helps to increase the conversations with the visitors. Review collected by and hosted on G2.com.
It has some technical bugs that cause more log in issues, the account verification URL on the mail gets into the blank page without any confirmation. Resolving these issues will make nice.chat much better. Review collected by and hosted on G2.com.
I loved this Live Chat tool as it is compatible to customize and easy to integrate with the website. Nice.Chat can be easily customized to change the color, position place with the script. Helps to match the color pallet of the website. Review collected by and hosted on G2.com.
I am feeling a little sad regarding the pricing of the nice.chat as it is charging more than the other live chat tools like "tawk.to". It would be good if the pricing is limited to the basic price. Review collected by and hosted on G2.com.
Nice.chat it is a sort of marketing + chat solution tool which has lot of options for integration with other third party services. We can have to any E-Commerce business and we will get the real time information of visitors like their interests, their problems areas and soo on. Its good tool for marketing perspective as well. Review collected by and hosted on G2.com.
Although it has many different options for integration but it is not that straightforward at all, it requires some set of configuration which is somewhat difficult for the beginners. Review collected by and hosted on G2.com.
The quick and easy integration of nice.chat by adding the script to the body of my website is simply easy and it's quick to reply back to the visitors. The best part is that is also tracks the analytics, that help a lot. Review collected by and hosted on G2.com.
The Forever Free plan has few limitations and the UI/UX can be much better than the current version. Issues with the Account Verification Email. Having a mobile application to manage chat would be a better upgrade. Review collected by and hosted on G2.com.
Adding multiple agents to manage the chat responses on my website using nice.chat and the easy set-up on the website with the script given is really easy and good. Chat analytics and tracking of users is a bonus feature that I've loved the most. Review collected by and hosted on G2.com.
I feel that nice.chat application is slow and lazy while working on it. Mostly I've been facing the login issues and the user experience can be much better to use. Review collected by and hosted on G2.com.
Adding Nice.Chat widget on my website helped me a lot to interact with the customers which creates trust for the support we provide with our core team in quick time from anywhere. Review collected by and hosted on G2.com.
I want to remove the watermark or the label of Nice.Chat over the chat window of the widget on the website which is not working on my end even with the paid plan. Review collected by and hosted on G2.com.
What I like most about nice.chat is the reply templates they offer for quickly answering customer queries. Other features like file sharing and Chat transfer to suitable person or department are also very helpful when interacting with multiple customers simultaneously. Review collected by and hosted on G2.com.
I dislike the subscription structure nice.chat offers. For large enterprises the pricing is not suitable and custom plans are not availbale at the moment. But, well very happy if they can integrate AI in their application to provide advanced suggestions to questions. Review collected by and hosted on G2.com.
The best part about Nice chat is that it is platform agnostic. My website is on WordPress and Nice Chat easily integrated with it. It can also be integrated with slack to be updated with all the chat notifications. Review collected by and hosted on G2.com.
Nice Chat could work on Auto Replies for queries that are frequently asked by customers to reduce manual human effort. Current this is not offered by Nice Chat. Review collected by and hosted on G2.com.
Nice.Chat is a platform that enables me to have conversations with my nearest coleages . The platform aims to facilitate various interactions and provide helpful responses. Review collected by and hosted on G2.com.
User inteface may be some more develeoped to enhance my work for a berretr and fast chatting experience Review collected by and hosted on G2.com.
The best feature of the nice chat is the triggered chats whenever someone visit the website.
Also we can do the screen tracking use screen pointers on the live chat. Review collected by and hosted on G2.com.
Thier is nothing as such to dislike about the nice chat only the issue is with the simple desgin of the GUI.
Also sometime its glitchy and fewer updates from the nice chat. Review collected by and hosted on G2.com.
