Nice.Chat Features
What are the features of Nice.Chat?
Communication
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
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(294)
4.6 out of 5
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Communication
Pop-up Chat | Based on 23 Nice.Chat reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 93% (Based on 23 reviews) | |
Notifications | Delivers notifications to both sides of the conversation. 24 reviewers of Nice.Chat have provided feedback on this feature. | 97% (Based on 24 reviews) | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. This feature was mentioned in 23 Nice.Chat reviews. | 96% (Based on 23 reviews) | |
In-App Messaging | Based on 23 Nice.Chat reviews. Allows for live chat to be enabled within the app for customer help. | 93% (Based on 23 reviews) | |
Co-Browsing | Based on 21 Nice.Chat reviews. Allows agents to join a customer's browser session and navigate through the website with them. | 94% (Based on 21 reviews) |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. 25 reviewers of Nice.Chat have provided feedback on this feature. | 91% (Based on 25 reviews) | |
Conversation Archiving | Archives conversations in a separate location for later reference. 24 reviewers of Nice.Chat have provided feedback on this feature. | 92% (Based on 24 reviews) | |
Lead Development | Based on 24 Nice.Chat reviews. Enables employees to denote potential customers. | 93% (Based on 24 reviews) | |
Knowledge Base | Based on 24 Nice.Chat reviews. Establishes a knowledge base for employee reference during conversations. | 94% (Based on 24 reviews) | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. 25 reviewers of Nice.Chat have provided feedback on this feature. | 95% (Based on 25 reviews) | |
Customer Profiles | As reported in 22 Nice.Chat reviews. Allows for the creation of profiles for contacts and customers. | 92% (Based on 22 reviews) |