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Nice.Chat Features

What are the features of Nice.Chat?

Communication

  • Pop-up Chat
  • Notifications
  • Targeted Emails
  • In-App Messaging
  • Co-Browsing

Internal Use

  • Customization
  • Conversation Archiving
  • Lead Development
  • Knowledge Base
  • Team Inbox
  • Customer Profiles

Top Rated Nice.Chat Alternatives

Nice.Chat Categories on G2

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Communication

Pop-up Chat

Based on 23 Nice.Chat reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
93%
(Based on 23 reviews)

Notifications

Delivers notifications to both sides of the conversation. 24 reviewers of Nice.Chat have provided feedback on this feature.
97%
(Based on 24 reviews)

Targeted Emails

Sends automated emails to further engage clients and potential clients. This feature was mentioned in 23 Nice.Chat reviews.
96%
(Based on 23 reviews)

In-App Messaging

Based on 23 Nice.Chat reviews. Allows for live chat to be enabled within the app for customer help.
93%
(Based on 23 reviews)

Co-Browsing

Based on 21 Nice.Chat reviews. Allows agents to join a customer's browser session and navigate through the website with them.
94%
(Based on 21 reviews)

Internal Use

Customization

Allows users to customize chat colors, text, logos, and branding. 25 reviewers of Nice.Chat have provided feedback on this feature.
91%
(Based on 25 reviews)

Conversation Archiving

Archives conversations in a separate location for later reference. 24 reviewers of Nice.Chat have provided feedback on this feature.
92%
(Based on 24 reviews)

Lead Development

Based on 24 Nice.Chat reviews. Enables employees to denote potential customers.
93%
(Based on 24 reviews)

Knowledge Base

Based on 24 Nice.Chat reviews. Establishes a knowledge base for employee reference during conversations.
94%
(Based on 24 reviews)

Team Inbox

Provides a central location for help requests, helping employees respond sooner. 25 reviewers of Nice.Chat have provided feedback on this feature.
95%
(Based on 25 reviews)

Customer Profiles

As reported in 22 Nice.Chat reviews. Allows for the creation of profiles for contacts and customers.
92%
(Based on 22 reviews)