Ngage Reviews & Product Details

Ngage is very helpful because whenever we receive a new inquiry. When a potential client contacts us through Ngage, I don't need to call them back to let them know that we don't handle what they're looking for, since Ngage is already programmed to know when to decline a certain potential client. Review collected by and hosted on G2.com.

The downside of having Ngage would be not exactly knowing if a potential client was notified properly on not being able to handle their case. I'm always curious on whether Ngage is properly declining the appropriate people, without telling it to do so. Review collected by and hosted on G2.com.

I used ngage for a blend process and I was really impressed by it. Ngage provide you everything at one place and is very convenient as changing tabs specially in calling process is annoying sometimes. Review collected by and hosted on G2.com.

Ngage has a feature of notifications which is really helpful and appreciative but I have personally noted some of its short coming like while you are on a call it will show you a pop up and will disappear immediately which can be confusing for the one who are working in shift. Review collected by and hosted on G2.com.

Ngage is good and easy to use. no need for call back if call is not related.It provides new world features with different looks. Review collected by and hosted on G2.com.

Its notification pop ups are quite confusing

otherwise its good. Review collected by and hosted on G2.com.

Ngage has good features for making hybrid meetings more interactive (e.g., polls, word clouds, questions). It's an alternative to Mentimeter. Review collected by and hosted on G2.com.

The Support is slow to respond (though ideally, you wouldn't need to contact them). The inclusion of live streaming brings complexity because that's not a feature we'd ever use because we have a dedicated tool for that. There are assorted bugs. Review collected by and hosted on G2.com.

Well the software is very simple and intuitive to use which would say is the great feature of this software. Plus there is a good customer support when needed. Also, the functionality of this software is great. Overall its a value for money. Review collected by and hosted on G2.com.

Reporting needs a lot of improvement. Not clear picture of drivers productivity or things we need to change in a way to improve since. Orders Assignment need improved IOS version of the App not there Dashboards need a lot of improvements. Review collected by and hosted on G2.com.

Ngage is helping us capture new business from our website. Visitors to our site are utilizing the chat daily which translates to new clients. Potential clients are choosing to utilize the chat feature instead of leaving our website without engaging with us. Review collected by and hosted on G2.com.

Ngage sometimes charges us for chats that are out of our geographic service area or out of our practice area. I have to stay on top of the charges. Review collected by and hosted on G2.com.

Quick turnaround. I get access to the information right after the client fills out the online chat Review collected by and hosted on G2.com.

Too many people asking for free legal advice. But that is not ngage's fault Review collected by and hosted on G2.com.

My rep, Julio is always doing everything he can to make sure we are satisfied. Review collected by and hosted on G2.com.

Nothing. Everything I've asked for I have received. Review collected by and hosted on G2.com.

We are thrilled to partner with Ngage. They have assisted us in generating cases from prospects visiting our website in search of legal help. We highly recommend Ngage. Review collected by and hosted on G2.com.

Nothing. If I am asked to provide an answer. . .sometimes, maybe once a year (maybe), an operator might not provide a complete answer about the practice areas we handle. But this is easily resolved. Review collected by and hosted on G2.com.

24/7 responsiveness to inquiries. Professional administrative staff. Billing extremely simple and managed by reactive, helpful staff Review collected by and hosted on G2.com.

Can be costly. Some room for improvement on the script/prompts Review collected by and hosted on G2.com.