Nextiva Pros and Cons

We recently switched to Nextiva from another VOIP company who was awful. The customer support from sales through implementation and testing has been great. Using both the chat and call feature when help is needed is very convenient - not only do they spend the time to trouble shoot the issue, but they also explain what they are doing and anything that needs to be done on our end. The ability for multiple users to see text messages or receive phone calls simultaneously makes it faster and easier to connect with patients. Call clarity through the app and the website has been perfect - even in places where cell service is not ideal. It was super easy to use and train other employees who are remote. The setup that Nextiva does ahead of time makes the implementation process super simple. Would highly recommend. Review collected by and hosted on G2.com.

The only truly negative feeling is that the price is a bit high for a small office, however it is more than made up of for by the number of features. Review collected by and hosted on G2.com.

As a new startup, nonprofit organization finding a viable and affordable solution was difficult, After a lot of research and recommendations I chose Nextiva’s VoIP services and I couldn’t be more impressed! After exploring competitors like RingCentral, Vonage, and GoTo, it’s clear that Nextiva offers a solution that best meets my Nonprofit needs. Their VoIP services have made a world of difference in our business communications, providing crystal-clear calls, texting and exceptional reliability. Their Contact Center Software has transformed the way we interact with our customers. The features, like call routing and analytics, make it easier for us to manage customer interactions efficiently.

What really sets Nextiva apart, though, is their customer support. Whenever we’ve encountered issues, we’ve always been able to get in touch with a live person quickly no long hold times, and our problems were resolved in a timely manner. It’s reassuring to know that their team is just a call away and available to help.

On top of that, the UCaaS platform Nextiva offers is amazing. Having everything from video conferencing to team messaging all in one place. They do offer other services that will allow us to scale our operations when that time comes.

For me Nextiva’s has been reliable, the software is user-friendly, and the customer service and support has been excellent and has truly set them apart, I would even venture to say they have exceeded my expectations. If you’re looking for a comprehensive, reliable VOIP solution, I would highly recommend the Nextiva experience. Review collected by and hosted on G2.com.

At the present time I do not have any complains or dislikes. Review collected by and hosted on G2.com.

It does allow for some more advanced call flow features than some other VOIPs provide. However, there are VOIPs that provide all these same features self-service without wasting hours of time everytime you need a small change. Review collected by and hosted on G2.com.

This is the most frustrating company i've ever worked with. I have to call for everything - adding users, changing any settings or basic setup/configuration, and it always takes an hour or multiple hours to get it resolved across multiple reps. Conflicting information from different reps about how to set things up. Then we set it up and texts break. Then fix texts and calls break. All of this is live on my phone line that customers are calling. The root cause is the product has zero self-serve functionality whatsoever combined with a support team that has no idea how to configure the product, along with 20min+ hold times and multiple transfers to even get to a person who's job title is supposed to be able to answer the question. Review collected by and hosted on G2.com.

Nextiva covers many of my company Center Hope Solutions' communication needs. The call, messaging, fax, and ability to set up meetings make running my business better. Also, the support has been really helpful.

*Update: Nextiva's updates over the last few months have made it more functional. The support from Nextiva has still been great. Review collected by and hosted on G2.com.

The learning curve of using all of the abilities of Nextiva can be confusing, but support often helps with this. The various options that Nextiva offers can be overwhelming at first.

Update: I wish the fax and messaging were on the same dashboard. Review collected by and hosted on G2.com.

Nextiva is an all-in-one platform that allows the process track everything, including the amount of recruiting calls a person makes and the length of time is spent on those calls. Not only does this system increase productivity, it also helps manage and monitor all of my employees' activities. I am also a fan of the Nextiva user interface. The platform is user friendly for daily use. Due to the software being app base it is definitely easy to use anywhere makes working remotely very convenient. Nextiva allows my business to maximize on higher productivity and deliver better customer experience. Overall, I would definitely recommend Nextiva for other businesses. Review collected by and hosted on G2.com.

Although Nextiva might be a decent option for your business if you're not looking to scale up soon, it's got a couple of downsides to consider. First, it's not very scalable, and second, it has very few management tools. Even though it is a solid business communication system if your team is on the smaller side, I think the pricing structure is too high for what the product actually provides. Review collected by and hosted on G2.com.

Setting up the admin accounts for my clients with Nextiva is fairly easy. After that, setting up users is even easier, you simply enter their name and email address and Nextiva will email them to setup their password and give them a download link for the softphone, and they can set everything up on their own fairly quickly. Modifying the call flow is also straightforward, and customer support is responsive. If you don't want to spend much time maintaining your phone system, Nextiva is a good choice. Review collected by and hosted on G2.com.

Nothing comes to mind. I have not encountered any issues that they have been unable to resolve fairly quickly. Review collected by and hosted on G2.com.

We are thrilled to share our positive experience with Nextiva as we approach the one-year mark of our partnership. Since integrating Nextiva’s services into our medical office, we’ve seen a remarkable improvement in patient care. The quicker response times have greatly enhanced our patient experience, and the streamlined messaging system ensures our team can stay organized and responsive. Accessing support has been seamless, which has given us peace of mind knowing help is always just a call away.

Nextiva’s suite of solutions has made a tangible difference in how we operate. Their VoIP service has provided us with crystal-clear communication, and the Contact Center Software has allowed us to manage patient inquiries more effectively. Additionally, the UCaaS platform has streamlined our team collaboration, and the CCI software has helped improve our overall efficiency.

We highly value our relationship with Nextiva and are looking forward to another year of continued success with their support. Thank you, Nextiva, for helping us deliver the best care to our patients! Review collected by and hosted on G2.com.

During the last year we have failed to identify any negative impacts to our business. Review collected by and hosted on G2.com.

I've been using nextiva for over a year now and I've always find it very simple and effective. Really quick to learn how to use it and I've never had major problems with it - and the one time I had the support team was quick to help. I really enjoy being able to call AND text on the same app, and the line is very clean. Review collected by and hosted on G2.com.

The one feature I'd like it'd be for us to be able to listen to our voicemails. It's not always we have the chance to review it, so being able to listen to a recent voicemail left to check if a information was missing it would be nice. Also, I would love some connection indicators - a more clear one, at least. Sometimes during a call I can sense the connection is bad and the call is fuzzled - gets very hard to understand the other person on the line, and if I'm leaving a voicemail, I have no way to know if the message was understable or not. It'd be nice to have an idea. Review collected by and hosted on G2.com.

Nextiva has helped us develop a better relationship with our clients, through the use of VoIP, we are able to screen calls better, as well as, communicate more efficiently and effectively. Review collected by and hosted on G2.com.

The only complaint I would say I have with Nextiva, is the cell phone application that connects to the office phone is sometimes inoperable, slightly glitchy, and isn't accurate with some incoming phone calls (eg. rings past someone else answering the call in the same call group) Review collected by and hosted on G2.com.

We have been through a few online phone systems, all have their pros and cons; but Nextiva has by far been the best we have used. The online system portal allows me to manage my call flow very easily. I am able to have the system on multiple base phones, and if something goes wrong, customer service has always bee there to fix it very quickly and easily. It was very easy to merge our systems into one without any extra hassle. We set it up within an hour from start to finish, (4 stores and a main office and an offsite office) I was not left wondering how will I do it myself, customer service easily helped me through the entire process. We now use this the entire time our store is open. I would very much recommend this to anyone looking to have lines forwarded to multiple stations and have access to calls online. Review collected by and hosted on G2.com.

The only thing I find difficult occasional is trying to answer the phone only to have the app crash mid call, but that does not happen often and is only a mild inconvenience. Review collected by and hosted on G2.com.