Video Reviews
Nextiva
Easiest Platform - Ellie Domb is the best Client Success Manager
3,303 Nextiva Reviews
Overall Review Sentiment for Nextiva
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THe text message feature is a game changers! especially when u are on a call and need to send an important message address, name of business, other updates. One of the best soft phones in the contact center industry i have been able to use and works amazing! love the interface and quality! Review collected by and hosted on G2.com.
The switching for the standard and mini views some times are confusing where to find making it a bit difficult and more attentive if you want to use the features. Review collected by and hosted on G2.com.
chat feature is nice but do not expect real help Review collected by and hosted on G2.com.
We have been waiting for 90+ days for text message approval. We have taken all the necessary steps and still cannot get approval. We also signed up for automatic payment and on two different occasions they shut our phones off for non-payment. I do not recommend anyone to use Nextiva. Review collected by and hosted on G2.com.
The best in the market amongst the VoIP Providers, The call quality is great, easy to understand user interface and easy to navigate as well. The Contact Center Software is Intuitive, user friendly and easy to set up and get started with. It's been a seamless process in getting started with the application by the help of customer support and the customer support team is well trained to help and assist with queries quickly. Exceptionally quick in responding to queries and best in my opinion amongst the UCaaS Platforms. The app has tools to set up phone lines to operate via landlines and be interconnected. To set up and operate my call center has been a breeze with the support received from Nextiva. Absolute best in terms of Call Center Infrastructure (CCI) Software. Best pricing, intuitive user interface and customer support is prompt, friendly and helpful in getting started and quick to assist with queries. Brilliant service overall Review collected by and hosted on G2.com.
I couldn't think of anything that hasn't met my requirements after availing Nextiva's Voip service, so far so good Review collected by and hosted on G2.com.
We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes it easy to integrate with other platforms and implement new features or functions. Review collected by and hosted on G2.com.
Depending on how you are using Nextiva on a day-to-day basis, the backend setup for call centers can be a little tricky. If you have more than one queue for your call center, you will have to repeat a change on each one. Review collected by and hosted on G2.com.
Nextiva is holistic service that allows you to easily design and implement your custom contact center phone system. It is easy to use compared to my previous experiences. Its about time there is some competition to comcast in this space. The customer service is always helpful, I've never had a bad experience with them. Review collected by and hosted on G2.com.
The worst thing about it is that it runs ontop of your existing phone provider. In my case it runs ontop of Comcast. In addition, blocking a number requires you to call customer service. There should be a way to do it yourself. Review collected by and hosted on G2.com.
The ease of implementation has made our transition from other providers seamless and worry-free. When switchign providers, there is always a little learning curve, but with Nextiva it's the best experience we have had. With more than 100 locations in 26 states across the country, the ability to manage this process remotely has been invaluable! Review collected by and hosted on G2.com.
The only thing I can think of is that the web portal is not as intuitive as I think it could be. Until you get used to it (which is understandable) it can take some time to remember where to find invoices for specific locations. Not anything that can't be overcome though! Review collected by and hosted on G2.com.
We've been using Nextiva Contact Center for years now and it has significantly improved our customer communication and overall experience. I have a team of 10-15 agents who make 70-100 dials daily and its been a gamechangers for us
Some of the key benefits we've experienced:
Increased Efficiency: The all-in-one platform streamlines communication channels (calls, emails, etc.) into a single interface, making our agents much more efficient in handling inquiries.
Enhanced Customer Service: Features like call routing and interactive voice response ensure customers reach the right agent quickly, leading to faster resolution times and happier customers.
Improved Agent Performance: The built-in analytics provide valuable insights into call volume, agent performance, and customer sentiment. This data helps us coach our agents and optimize our contact center operations.
Scalability and Flexibility: Nextiva's cloud-based solution scales easily to meet our growing needs. We can add or remove features as needed, making it a cost-effective solution.
Most important- No dropped calls and crustal clear voice quality!!! Its hard enough to connect with prospects on the phone. To know that the call wont drop or have the person say "You are breaking up" is worth its weight in gold. Review collected by and hosted on G2.com.
Getting our team acclimated to a new contact center solution can be a hurdle. Nextiva's setup process was thorough, and while it did take some extra time to ensure everything was configured perfectly, it's clear they prioritize getting things right the first time.
This initial investment of time has paid off in spades. Since the setup was meticulous, we've experienced zero issues with the platform. Calls are routed smoothly, features function flawlessly, and our agents have a user-friendly interface to navigate. Review collected by and hosted on G2.com.
As a Property Manager, I often find myself out of the office touring and inspecting properties. Nextiva has made it to where I don't have to worry about missing calls from clients in need which has lifted a big burden off me. The best VoIP Provider in my opinion. I really like being able to read voicemails in times when I am in meetings. I use Nextiva everyday and whenever there are issues, customer support is easy to reach out to and are always quick to assist. Review collected by and hosted on G2.com.
The only issue I have found is switching from my office phone to my cell phone during a call but that feature is coming and I am grateful. Review collected by and hosted on G2.com.
