Nextiva
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Nextiva Reviews & Product Details - Page 6

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Nextiva Overview

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What is Nextiva?

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.

Nextiva Details
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Languages Supported
English, Spanish
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Product Description

The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

How do you position yourself against your competitors?

The world has shifted. Customers demand personalized experiences from every business they interact with, on par with leading brands. At the same time, communication channels are more fragmented than ever—making it a challenge for businesses to deliver powerful experiences.

In this new world, companies that don’t deliver will be left behind, or slowly go out of business.

That’s why Nextiva exists.

We connect businesses to all their conversations on a single platform. Using AI, Automation and Machine Learning, we provide visibility for businesses to deeply understand their customers in real-time—so they can deliver experiences that set them apart.

Seller Details
Seller
Nextiva
Company Website
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,690 Twitter followers
LinkedIn® Page
www.linkedin.com
1,649 employees on LinkedIn®
Description

Nextiva empowers businesses to manage their communications, productivity, and customer relationships on a truly unified platform. Businesses that do not know, understand, and remember their customers will go out of business.

Yaniv M.
YM
Overview Provided by:
Yaniv Masjedi

Recent Nextiva Reviews

TE
Tommy E.Small-Business (50 or fewer emp.)
0.0 out of 5
"Avoid at all costs!!!!!"
It does allow for some more advanced call flow features than some other VOIPs provide. However, there are VOIPs that provide all these same feature...
Read more
GC
Gamaliel C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Nextiva y mi comunicacion con el extranjero."
Me gusta porque puedo comunicarme con companeros a larga distancia que se encuentran en estados unidos. Es una herramienta muy util para los que no...
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Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Excellent Service"
My telepsychology practice has used Nextiva for the past three years for our phone and online fax services. Their services are easy to use and cust...
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Nextiva Pricing

Digital
Starting at $20.00
1 User Per Month
Engage
Starting at $40.00
1 Agent Per Month
Core
Starting at $30.00
1 User Per Month
Power Suite
Starting at $60.00
1 Agents Per Month
See all 7 Nextiva pricing levels
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2 people requested security information

Nextiva Media

Nextiva Demo - Business Phone Service
VoIP desk phone, call pop, mobile app - one solution to manage all your calls, no matter where you do business.
Nextiva Demo - Sales Pipeline CRM
Easily manage your sales pipeline and track deals, using our pipeline view feature. Import contacts easily. Log information after every interaction.
Nextiva Demo - Ticketing System for Customer Support
Track, manage, and prioritize your customer tickets. Easy to use, multi-channel support system for your customer service teams.
Nextiva Demo - Call Pop w/ Account Status
Customers will never need to repeat themselves again when they call in. You'll know exactly what happened on the last interaction, with our advanced call pop feature. See all your customer info on one screen.
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4.5 out of 5
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Nextiva Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for NextivaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Jim C.
JC
President
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Nextiva?

Nextiva is a very cost effective business telephone system.

The 24 / 365 support is exceptional Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

from our business perspective, we have Not had any dislikes so far~ Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

WE had to add a new extension, and they provishioned in just a few minutes Review collected by and hosted on G2.com.

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Response from Thomas Gagnier of Nextiva
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Hi Jim,

I am delighted to hear that my teammates were able to quickly provision a new extension for you. Our goal is to make the process as efficient and hassle-free as possible. Thank you for choosing Nextiva, and if you need anything else please do not hesitate to reach out to me directly at reviews@nextiva.com.

Thomas from Nextiva

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RM
Director of Telecommunications
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Nextiva?

After one year with Nextiva, I am appreciating Nextiva's services and support team

"I am new to Nextiva and still in the migration process. Nextiva assigned different teams for each step in the migration process, starting with Sales. Each team worked with me and guided me through the migration process by breaking it down into straightforward steps.

I am very happy with the Nextiiva team" Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

I hope that Nextiva can develop a hub to let extesions able to make local call during the internet outage Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

cost-effective solution and transferring the hardware, software, and IT support to Nextiva and focus on the service at the end user.

free technical support, pay as you go, and secure price with 3 years agreement Review collected by and hosted on G2.com.

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Response from Alexandra Lueck of Nextiva
Editedit

Hi Robert,

I am so happy to hear that Nextiva has changed the game for your business. We are happy to provide you with a product that allows you to keep track of all things business communication in one place. Thank you for taking the time to leave us a review, your experience is what helps us to create improvements. Please reach out if you need any help with the migration process! I would love to hear more about your experience, if you would like to share more contact me at reviews@nextiva.com

- Alex from Nextiva

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Verified User in Construction
UC
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Nextiva?

It is easy to forward messages and to call using the computer. I love using it at work. To call/Receive calls. The person that answers the phone here at the office easy transfers calls and contacts clients. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

The physical phone was hard to install. The app gets disconnected some times Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

When I get disconnected, but It has been hard for me to fix my issues my co workers have to help me. But when it works is great. Review collected by and hosted on G2.com.

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CC
Paralegal
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Nextiva?

The portability of the phone system which means I can log in whether at the office or on the go. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

Occasionally there have been issues with the texting feature. Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

I am not aware of problems that Nextiva is solving at this time. Review collected by and hosted on G2.com.

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MF
Corporate Technology Specialist
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Nextiva?

User/Admin documentation is easy to access and detailed in instructions. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

Difficult for general staff (non-admins) to contact support directly for technical help with phones. Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

Nextiva allows us to utilize call centers/Unity to direct incoming calls to specfic staff as needed Review collected by and hosted on G2.com.

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Response from Alexandra Lueck of Nextiva
Editedit

Hi Mike,

We are happy to provide you with a CX solution you can count on. Thank you for taking the time to share your experience. Please reach out to me directly at reviews@nextiva.com if you need help getting in touch with our support team.

- Payton from Nextiva

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Ariadni K.
AK
Outpatient Therapist
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Nextiva?

Voicemail transcription has made my work day so much easier. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

Nothing, really. I have found Nextiva very user-friendly. Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

Transcription of voicemail from clients has been incredibly helpful, since I only have a few minutes to review voicemail between appointments. Review collected by and hosted on G2.com.

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M A.
MA
Paralegal
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Nextiva?

Their contact center software is very easy to use. It is there whenever I need it. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

Being old school, sometimes it's hard to navigate thru messaging. Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

Nextiva help out our logistics team mostly. Helping us weed out unnecessary calls. Review collected by and hosted on G2.com.

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Angela C.
AC
Travel Coordinator
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Nextiva?

Nextiva allows me to stay communicative. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

Incoming calls are allowed when on a call Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

Nextiva allows me to ease of use with only needing my laptop to be productive. No more need for a separate phone. It's perfect! Review collected by and hosted on G2.com.

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SR
estimator
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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What do you like best about Nextiva?

very friendly use, i us it at work all day every day Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

sometimes i forget to open it in the morning Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

I use Nextiva to make calls within my company and mainly to its clients. Review collected by and hosted on G2.com.

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IS
Sales Associate
Small-Business(50 or fewer emp.)
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Review source: Organic
(Original )Information
What do you like best about Nextiva?

I love how easy it is to use and configure settings. Sound quality is always excellent. Review collected by and hosted on G2.com.

What do you dislike about Nextiva?

I have yet to find any features that I dislike. Review collected by and hosted on G2.com.

What problems is Nextiva solving and how is that benefiting you?

Very simple to use and efficienet. Ease of contacting customers. Review collected by and hosted on G2.com.

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