--- title: Nextiva Reviews meta_title: 'Nextiva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 3584 reviews by the users' company size, role or industry to find out how Nextiva works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3584 scale: '5' date_modified: '2026-07-14' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Nextiva Reviews **Vendor:** Nextiva **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 3,584 ## About Nextiva Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. ## Nextiva Pros & Cons **What users like:** - Users value the **exceptional customer support** of Nextiva, ensuring smooth setup and prompt assistance whenever needed. (135 reviews) - Users highlight the **ease of use** of Nextiva, praising its straightforward onboarding and responsive customer support. (128 reviews) - Users highlight Nextiva's **exceptional customer service** , making onboarding and support seamless and user-friendly. (111 reviews) - Users value the **easy setup** of Nextiva, appreciating quick implementation and excellent customer support throughout the process. (94 reviews) - Users commend the **reliability** of Nextiva, ensuring smooth communication and quick customer support at all times. (90 reviews) - Users rave about Nextiva's **exceptional customer service** , highlighting its friendliness and responsiveness in providing assistance. (81 reviews) - Call Quality (56 reviews) - Simple (52 reviews) - VoIP Services (51 reviews) - Features (49 reviews) **What users dislike:** - Users find **difficult configuration** of Nextiva challenging, impacting overall usability and initial setup experience. (27 reviews) - Users find the **complexity of the setup** challenging, especially for first-time users and third-party integrations. (25 reviews) - Users face **number issues** with Nextiva, including delays in displaying customer numbers and automatic call declines. (22 reviews) - Users find the **complex processes** of Nextiva challenging, especially during setup and managing larger teams. (20 reviews) - Users find the **difficult setup** of Nextiva challenging and clunky, complicating their overall experience. (19 reviews) - Users report **call issues** with app disconnections, missed calls, and mobile lag affecting overall communication experience. (18 reviews) - Expensive (18 reviews) - Users experience **long wait times** for customer service, though chatbots provide quicker answers for many inquiries. (18 reviews) - Users face **long wait times and inadequate support** from Nextiva, hindering service and causing frustrations. (15 reviews) - High Cost (15 reviews) ## Nextiva Reviews ### 1. Nextiva Saves Time with In-App Message Reading and Robocall Blocking **Rating:** 5.0/5.0 stars **Reviewed by:** Melinda A. | Billing Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Nextiva?** “What I like most about Nextiva is the ability to read messages directly in the app instead of having to listen to long or drawn-out voicemails. It saves time and makes it easier to prioritize responses. I also appreciate the ability to block robocalls, which helps reduce unnecessary interruptions.” **What do you dislike about Nextiva?** “I wish Nextiva included a ‘block caller’ feature directly on the physical phone, not just within the app. Having that functionality on the device itself would make it quicker and more convenient to stop unwanted calls.” **What problems is Nextiva solving and how is that benefiting you?** I do not have any real problems with Nextiva @ the moment seems to be a great setup with the phone app ### 2. Simple to Use with Great Features **Rating:** 4.0/5.0 stars **Reviewed by:** Cathryn S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Nextiva?** I mostly like the simplicity of the program; it's very easy to use. The texting function is great for when customers can't answer the phone or don't know who is calling because I can text them to notify them of important information, and most people prefer this option, which helps with customer service. Additionally, the texting function allows photos, which is beneficial since most programs don't allow that. **What do you dislike about Nextiva?** The call delays can be delayed, or the notification of the incoming call can be a bit delayed. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for its great texting feature, which works well when customers can't answer calls. It's easy to use and allows photo sharing, which a lot of programs don't offer that function. ### 3. Simple, Secure Electronic Faxing with Top-Notch Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Information Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** Nextiva’s electronic faxing capabilities are simple to use and feel secure for companies of any size. Their customer service is also top-notch, and I would highly recommend Nextiva. **What do you dislike about Nextiva?** There's not much to dislike about Nextiva's electronic faxing service, except for the ability to edit/add new credit card information on their website. Would recommend adding that ability for customers to ability to make changes without always needing to contact customer service. **What problems is Nextiva solving and how is that benefiting you?** Reduced cost by using less paper and conserving energy because there is no need to purchase extra fax, copier, and or scanning machines. ### 4. A Pleasure to Use: Powerful Admin Tools and Remote Work Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron L. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Nextiva?** Helpful tools for admins, and the ability for the entire company to work remotely, are a real plus. It also offers broad compatibility across many devices. Overall, it’s been a pleasure to work with. **What do you dislike about Nextiva?** Nothing really comes to mind, other than the monthly bill. **What problems is Nextiva solving and how is that benefiting you?** We urgently needed to move everyone out of the office, and Nextiva provided the solution that helped us keep our doors open and our business coming in. ### 5. Helps keep clinic calls organized and professional **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2026 **What do you like best about Nextiva?** I work as a Dietician & Nutritionist and help manage a small homeopathy clinic. For a while, I used Nextiva to handle clinic calls instead of taking everything on my personal number. Most calls were about appointment timing, basic queries, and follow-ups, so having one place for clinic calls helped bring more order to daily communication. What I liked most was being able to see missed calls and return them later. During busy clinic hours, I cannot answer every call. With Nextiva, I could check who called and call back when I was free. This helped reduce small gaps in communication and made follow-ups more consistent. Keeping clinic calls separate from personal calls also felt more professional. Getting started was simple. I did not need much setup to start using basic calling. The app felt easy to use for daily work, and call logs and voicemail were enough for my needs. I did not use advanced features, but the basic calling experience worked fine for a small clinic setup. On some days, I checked missed calls from another device when I was not at the clinic desk. This flexibility helped me stay connected while moving between clinic work and content tasks. It made daily calling work feel less stressful. Nextiva helped me keep clinic communication more organized. It made it easier to return missed calls, handle follow-ups on time, and keep clinic calls separate from personal calls in day-to-day work. **What do you dislike about Nextiva?** Nothing big bothered me, but a few small things came up in regular use. At times, finding some settings took a bit of extra clicking, and the app could feel a little slow on weak internet. For a small clinic setup, the pricing also feels on the higher side. These are minor points and don’t affect the main calling work much. **What problems is Nextiva solving and how is that benefiting you?** Earlier, when I was handling clinic calls on my personal number, it was hard to keep track of missed calls during busy hours. Many calls came in for appointments and basic queries, and sometimes I could not return them on time. This created small gaps in communication. When I was using Nextiva, it helped bring all clinic calls into one place. I could see missed calls clearly and call people back later when I was free. This made follow-ups more consistent and reduced confusion around who had called and when. It also helped separate clinic calls from personal calls, which made daily work feel more professional and less mixed up. On some days, I could check call history from another device when I was not at the clinic desk, which helped me stay connected while moving between clinic work and content tasks. Overall, using Nextiva helped make clinic communication more organized for me at that time. It reduced missed call issues, improved follow-ups, and made daily calling work easier to manage. ### 6. Top-Tier VoIP with Excellent Call Quality and an Easy Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Rolando F. | IT Support Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Nextiva?** Its definitely amongst the top 3 VOIP providers. The call quality, minimal downtime/issues, and easy to use interface make it one of the best options for anyone needing a phone system. **What do you dislike about Nextiva?** While it can be recognized as a top VoIP provider, its pricing is on the higher end. Also, we were unable to integrate it with the software we were using at the time to process work orders, which ultimately led us to choose a different solution. **What problems is Nextiva solving and how is that benefiting you?** It helped solve communication gaps between our office, customers, and technicians. It provided a reliable and consistent way to stay connected, which made coordinating jobs, responding to custoemrs, and managing day to day operations much smoother and more efficient. ### 7. Nextiva Makes Multi-Location Communication Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda A. | Front Operations Consult, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** Our company has multiple locations in different states, having Nextiva now connects everyone in every office with ease. Quality of the calls is excellent. **What do you dislike about Nextiva?** Nextiva's invoice layout and how difficult it can be to get License added **What problems is Nextiva solving and how is that benefiting you?** Makes our call flow efficient, makes inter office communication easier ### 8. Safe, Easy Access to My Work Line Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I like having access to my work line when I am out of office. It's much safer than giving out my personal number to clients. Plus my job requires that I leave the office during the day quite frequently. The app is fairly easy to use and there are nice settings to control when and how you receive calls. The app provides a much faster way to review voicemails than the line in the office. **What do you dislike about Nextiva?** Sometimes, the app will not catch phone calls. I'm not sure why because the app is still logged in and I don't mess with the settings. Texting is an add-on service which my company does not utilize. We can receive texts but not reply. **What problems is Nextiva solving and how is that benefiting you?** Nextiva is solving the issue of having to provide your personal line for business without needing a second phone and an unsecure additional line. ### 9. Clear Sound and Reliable Wi‑Fi Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Annette K. | Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** It's a great phone system, the sound is clear, and it is very reliable for being a wifi enabled software. **What do you dislike about Nextiva?** There is nothing I dislike. Nextiva is wonderful. **What problems is Nextiva solving and how is that benefiting you?** It is helping us because we no longer have to use our cell phones to make business calls. ### 10. Easy to Use, Helpful Support, and Great Demos & Training **Rating:** 4.5/5.0 stars **Reviewed by:** Bridget F. | Office/accounting assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Nextiva?** Nextiva has been pretty easy to use. If I need help, it's easy to find. And I enjoy all the demos and training they offer! **What do you dislike about Nextiva?** I don't know that i dislike anything so far. I can say that I do wish that my IT dept had done a better job of explaining the system to me when I first started. **What problems is Nextiva solving and how is that benefiting you?** They are offering ways to better serve our many customers. They also suggest ways to minimize our work loads. ### 11. Reliable Across Devices with Handy Voicemail-to-Email **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Nextiva?** I like that I can use it across devices, and it has definitely become WAY more reliable over the years. I also appreciate that my voicemails are emailed to me while still showing up in the phone application, which helps ensure I don’t miss any messages from my clients. **What do you dislike about Nextiva?** Sometimes when I go to text a client, it won't send but it will send it in an "title not available" message thread and says "unable to send". I am able to resend it by copying and pasting so it is a minor inconvenience. **What problems is Nextiva solving and how is that benefiting you?** Being able to call my clients and have a work phone number, streamlining business communications to a place separate from my personal communications on my personal devices. ### 12. Outstanding Customer Service and Scalable AI Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** Customer service. AI capabilities. They easily expand services as your firm grows. **What do you dislike about Nextiva?** At first, I had trouble understanding how big the company was. Once you understand that you can contact customer service with a ticket or calling in, things become really easy to manage. I really like how they try to meet you even outside business hours. They are so big they can reach you early mornings or evenings, which is amazing. **What problems is Nextiva solving and how is that benefiting you?** they are helping my business expand without disrupting service and working with me to integrate initiatives that reduce staff workload and increase customer service. ### 13. Exceptional Support — Responsive and Easily Reachable **Rating:** 5.0/5.0 stars **Reviewed by:** Sean A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Nextiva?** They have great support that can be reached many different ways. **What do you dislike about Nextiva?** I feel like they could do better with communication regarding billing needs. **What problems is Nextiva solving and how is that benefiting you?** Communication with our clients, via a voip phone and our company cell phones for seamless transfers, etc. ### 14. Reliable Communication with Room for Setup Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** I use Nextiva for incoming and outgoing calls and appreciate its role in effective communication. What I like most about Nextiva is its ease and reliability. I also enjoy their extensions and call flows, which make our system more professional for clients. The smooth transition was supported by a lot of help from the Nextiva team, which made the initial setup somewhat easy. **What do you dislike about Nextiva?** Their setup is a little confusing, especially for call flow and personalization features. It's very difficult to understand and could be more straightforward. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva for effective communication through incoming and outgoing calls. It makes our system more professional for clients. ### 15. Effortless Setup, Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Patti D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Nextiva?** I like that Nextiva's software is easy to navigate. We can call and get assistance whenever it's needed, which is really helpful. When we need to set up a ring pattern for a department, they've been very helpful in adding suggestions on what we need and then help us to input it. The initial setup was very easy, and we were supported by a team during the process. **What do you dislike about Nextiva?** We have not had any problems **What problems is Nextiva solving and how is that benefiting you?** Nextiva resolves equipment issues and connectivity problems. It's easy to navigate, and I can get help whenever needed. They provide great support with ring pattern setups for departments. ### 16. Flexible Work Communication with Some App Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** I appreciate Nextiva's voicemail to email notifications and how it allows flexibility to work from home when needed. It has also been helpful in relaying messages to other colleagues. I really like the mobility feature, enabling me to be mobile in most cases and answer calls if needed. It has created an ease in communication between our team and clients. **What do you dislike about Nextiva?** The mobile app could definitely use some updates as there were times it would not ring when out of office or it would ring when sitting by my office phone. Also, some voicemail messages were missed due to hit or miss with emails. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us flexibility to work from home and eases communication between our team and clients through mobility and voicemail to email notifications. ### 17. User-Friendly Platform with Effective Communication Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Chris J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** I like the user-friendly interface of Nextiva. It allows us to text and call all from one simple interface, making things quick and easy. It saves me time and is very simple, allowing me to stay connected with potential candidates in real time. The initial setup and training were pretty easy, and the interface is self-explanatory and painless. **What do you dislike about Nextiva?** Maybe the way all the messages and voicemails are stored could be organized a little better. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows us to make phone calls and receive texts all in one program from anywhere, saving time and keeping me connected with potential candidates in real time. ### 18. Convenient on the Go, Right at My Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Sherree W. | Office/Logistics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Nextiva?** The convenience of having it at my fingertips wherever I go. **What do you dislike about Nextiva?** I really can't think of any down sides. Only thing I wish it stayed logged in. Sometimes logs me out and then I don't get my calls. **What problems is Nextiva solving and how is that benefiting you?** When we are out of office we stillr ecieve all calls asap. ### 19. Easy to Use and Quick to Install on All Devices **Rating:** 4.5/5.0 stars **Reviewed by:** Javier A. | GDS Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** I like the ease of use of the platform, the computer application, and the mobile application. Additionally, the installation process is very quick and simple. I also really like the speed and efficiency with which the support team helps us with any issues. **What do you dislike about Nextiva?** The only thing I don't like is the Spam call blocking; it recognizes and identifies them but doesn't block them permanently. **What problems is Nextiva solving and how is that benefiting you?** In my personal case, it helps me that it works very well just with an internet connection, and for me, having a remote job and not being directly in a location, it makes it much easier to communicate immediately with my coworkers, as well as with our clients. I can resolve any assigned task and always stay in communication from anywhere. It allows me to communicate with my suppliers, work team, clients, all within reach, very quickly and easily. ### 20. Simplifies Communication with No Extra Steps **Rating:** 5.0/5.0 stars **Reviewed by:** Caren F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Nextiva?** I really like that I don't have to download an app to use Nextiva, which makes it easy for me to access it wherever and whenever. I can just go to the website and use it without any additional steps. The ability to make international calls is a big plus too, as it usually comes with extra steps or costs but with Nextiva, I don't have to worry about those. The initial setup was pretty easy, which helped in getting started smoothly. **What do you dislike about Nextiva?** None. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves delay in communications often seen in emails. I can make international calls without extra steps or costs, and use it without downloading an app, which makes it convenient to access anywhere. ### 21. Great Fit For our Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Tax Peparer/Owner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Nextiva?** I was able to start using their app, within a couple hours after buying their core plan. It's easy to understand and manage, features are simple, basic meetings, calls, voicemails, sms. The onboarding was fast and the agent was very patient. I help with accounting a couple clients, and the service I am paying with Nextiva works perfectly fine for me with both functionality and pricing. I really recommend it even if you are not a tech save person. **What do you dislike about Nextiva?** My husband and I were supposed to go through the additional verification process after sign up. I was a bit frustrating. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provided me with a new phone number that I was looking for, since I need to separete some of my clients, and it is the easiest way to do it. We can use it all regualr features like calls, voicemails, sms for even better price than our phone plan. As an additional feature I like meetings, since now I can send those links to meet up with partners directs from the app. ### 22. Easy to Use and Reliable—No Downtime Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Janine J. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** Haven't had an issue or downtime yet. Easy to use. **What do you dislike about Nextiva?** I have no complaints. If anything in the 5 years that I have been using Nextiva I haven't had a conversation with anyone. Couldn't tell you who my account rep is. **What problems is Nextiva solving and how is that benefiting you?** No dropped calls. Voice mail is always there. System is so easy. ### 23. Cool Call Flow Builder That Makes Setup Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Josh G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Nextiva?** They offer a pretty cool flow option for laying out calls, which makes it easy to set up the right call flow. **What do you dislike about Nextiva?** My main issue is that some services are treated as add-ons and have to be purchased separately. That may be more on us than on Nextiva. **What problems is Nextiva solving and how is that benefiting you?** It’s helping us solve call-flow issues across our offices. ### 24. Professional Communication Made Simple for a Small Team **Rating:** 5.0/5.0 stars **Reviewed by:** Tisha S. | USA Trophy, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Nextiva?** The thing I like the most is their functionality. The specific feature is phone-presence which allows me to see whether team members (even if remote) are available, busy or away. It became easier to coordinate my team communication operations, even though we are a small team. This feature is really easy to learn, since it's a customer friendly dashboard where you can see all the activity. Meetings and Business sms are also nice, but we are still in the process of having the sms form approved. We are a pretty small business, so there was no need to overcomplicate anything, we were looking for a simple configuration, and we have got it, nice and smooth. **What do you dislike about Nextiva?** We've faced and issue with our CRM integration, so in case you consider working with Nextiva, make sure to ask if you CRM can be implemented. We did have to pay some extra to get it done. **What problems is Nextiva solving and how is that benefiting you?** It solves a problem with our communication tools. Previously calls, texts and meeting were handled on different platforms, which created delays and inefficiencies. Now we have it all included into our contract with Nextiva, it saves us time and money, which are basically two the main reasons we were getting started with them. ### 25. Convenient Business Calling, but Reliability Issues Make It Hard to Rely On **Rating:** 2.0/5.0 stars **Reviewed by:** Monique D. | Mitigation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Nextiva?** I really like being able to use my cell phone to make and receive business calls and texts without giving out my personal number. That feature is incredibly convenient **What do you dislike about Nextiva?** The reliability issues have been frustrating. I’ve had ongoing problems with calls going straight to voicemail after one ring that I cannot answer from my phone or computer. I’ve also had dropped calls. While support has been eventually been able to provide a temporarily fix, it returned, and the hassle to fix it is so much, which makes it hard to rely on for consistent communication. **What problems is Nextiva solving and how is that benefiting you?** Having a number to use without having to use personal cell number ### 26. User-Friendly Admin Setup and Easy Office Access for Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Mandy G. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Nextiva?** It’s user-friendly for admins, and the workflow for users is easy to navigate. Customers have also provided positive feedback about accessing the office. **What do you dislike about Nextiva?** Nothing that I can recall at this time.. **What problems is Nextiva solving and how is that benefiting you?** Customer access to the office and internal teams is easier than with the previous setup through another vendor. ### 27. Top-Notch Support with Lightning-Fast Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Tabitha C. | Director of Sales and Marketing, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Nextiva?** The support is top notch. I shave always received a quick response. **What do you dislike about Nextiva?** I think the reporting could use some improvement. **What problems is Nextiva solving and how is that benefiting you?** We're pretty good right now. No big problems to report. ### 28. Nextiva Helps Our Farm to be Connected and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jim S. | Owner, Farming, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Nextiva?** I thank Nextiva for fining a solution that really fits my business. I have my own Farm that I not like a business, but as a part of myself, I've had in for decades. But there always was an issues with our Service, since we live in a rural area, we do have horrible cellular data, so I reached out to a couple of my colleges and they recommended to use Nextiva, and specifically their land lines that can be connected through the wifi. I can't say much about implementation, since one of my younger guys on site was managing it, since he spends more time next to his desktop, but when he explained me how it went, and what we can do now, I was happy that we finally have service like this. We use both nextiva phones and desktop apps, and the different in communication quality is HUGE. Also in case call is unanswered we do forward it to cell phone, but it rarely happens, and we obviously use simple things we used before, like voicemails, sms, contacts. I really appreciate the support they provided, now I feel less frustrated and can focus on my Farm a lot better. **What do you dislike about Nextiva?** The only thing is that the desktop app takes some time to load on my older desktop, and is not very smooth in use. My team doesn't have these issues though **What problems is Nextiva solving and how is that benefiting you?** They solve our key problems like missed calls, and scattered communication across farm operations. After we signed up with Nextiva we felt a huge improvement and relive regarding out communication complexity. Also we are renting the deskphones, our account executive suggested us not to purchase, but test first. As something new, now we are useing video calls, so when there are some issues on farm, we do a group video call. ### 29. Nextiva Improved my Communication with Customer to a New Level **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T. | Owner/Accountant, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Nextiva?** What I like about Nextiva the most is that they were about to improve my communication with clients, that was my main goal when signing a contract with them. Before switching, I struggled with missed calls and inconsistent voicemail, so the my communication was far from best. It always led to delays in responding to clients during tax season. Now I use their app, so every call, voicemail and message is synced in my phone and work laptop. Also the mobile app was a surprise to me, I did not know that something like this was possible before, but now I can manage my business using my phone, it really makes my small business look a lot more professional, no missed calls - no unhappy customers. We also were able to record my calls, so now I don't have to keep trach of every conversation. To cut in short, now It is much easier to manage inquiries during busy periods without needed any extra staff. **What do you dislike about Nextiva?** The setup process took a little longer than expected, mainly because of some initial configuration issues with routing my calls. I tried to make some changes on my own, but then realized that something went wrong, so the admin page takes some time to lear. **What problems is Nextiva solving and how is that benefiting you?** Essentially they eliminated the communication bottlenecks we used to face during peak months. Now all people can reach us directly with my business number or leave a message that our team always get notified about on our devices. To be for last a couple month I haven noticed that we was able to reduce missed or unanswered calls by roughly 30%, It's a significant increase. ### 30. Supportive Team, Yet Remote Setup Has Its Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** April Z. | Founder/CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Nextiva?** Through out my life, I have worked in multiple companies, where we have used many different VOIP services, so I am very familiar with what they have to offer. for the last 15 years I have been managing my own Media Marketing company. We mostly work with non-profit businesses, where we obviously do not charge them our full price. One of our main things when selectin our company for numbers was the price. An am am VERY surprised about how flexible and open Nextiva sales were, and besides that that, my sales guy Eric was really welcoming and enthusiastic. Flexibility was very important to us. The 2nd part of my setup was worked with Onboarding team. What surprised me is that their whole department is working remotely, I spoke with multiple and they made sure that I understand the process. Even when I was stressing about our porting process, they were able to make the process of implementation easy. What I can say is that their Customer Support is on a different level! We use their Application every day, mostly inbound and outbound calls to our partners and calls within our team, we really need basics, but from what I understood down the road is that we have got much more than we asked for, and still paid reasonable price for it. The whole implementation was handled smoothly and professionally. Overall Nextiva exceeded our expectations in every way. Now we are getting all the voicemails routed to our emails, if any call is missed we have recorded voice that routs the customer to the person that wanted to reach. And the main is that we can share freshly saved partner's contacts among the team, so we basically use the app as a minimalistic CRM. **What do you dislike about Nextiva?** Overall the experience was Amazing, but I wish we could have on-site trainings, rather than having everything remotely. **What problems is Nextiva solving and how is that benefiting you?** The main features we use are: voicemail routing, it allows us to miss less voicemails, and respond to customers faster. Internal Chats that we use to simplify our communication and share notes about Marketing Campaigns we do for our customers. Utilizing 1 number for every employee, it wasn't an issue to us before, but after moving to Nextiva an setting all calls routing to 1 number, I can see how now I can see the whole call history. ### 31. The Best VoIP for Remote Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Alex G. | Senior Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** I really appreciate how easy it is to use Nextiva compared to other VoIP apps. It makes my life so much simpler when I can count on such straightforward usability. Plus, the customer service is extremely responsive, which is a huge plus. Not to mention, the initial setup was very easy, taking less than an hour to get everything up and running. **What do you dislike about Nextiva?** I've just started to build out an AI voice agent, and it still needs a lot of work. But it's showing signs of promise. **What problems is Nextiva solving and how is that benefiting you?** Nextiva allows my team to answer the phone from anywhere, manage a phone tree, and integrate messages with CRM, making it perfect for our remote business. ### 32. Great fit for multi-location business, with an awesome support **Rating:** 5.0/5.0 stars **Reviewed by:** Evan J. | Owner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Nextiva?** For the past 10 years I have been developing my own Beer brewing company. At some point when we expanded to multiple locations across the California State, we started facing communication issues. So our main need was in figuring out something that can help us break this communication barrier and keep all of our calls and chats at the same place, with an ability to keep track of it. That's were we found Nextiva. Smooth Process got us up and running within a week or two. Their whole tech team was impressive, a lot of patience and knowledge there. They haven't missed any of our needs. All my needs were met. Now I have a great Dashboard where I can see how communication goes in my team. Also we have separate chats for internal communication, and the last but not the least, is their build-in meetings, which are saving us from using Teams meetings. Helpful and responsive support is a good thing for anybody. **What do you dislike about Nextiva?** For the last month we haven't experienced any major issues. Just a couple minor sounds issues with our Paging system, that were caused by manufacturer. **What problems is Nextiva solving and how is that benefiting you?** Paging system, that is available with Nextiva, is keeping our night manufacturing alive, when we have big orders, so actually improves our earnings. Also all communication platforms are now located under the same app. And the main thing is that now we have deskphone at each location, so we can reach our team member by clicking on 1 button on this deskphone. ### 33. Effortless to Use and a Service We’re Very Happy With **Rating:** 5.0/5.0 stars **Reviewed by:** Luis E. | Director of technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Nextiva?** The ease of use, I haven't had the need to contact support to take care of any issues other than adding licenses. Customer support was great durign the initial setup, The implementation was very simple. **What do you dislike about Nextiva?** Nothing yet, I am very happy with the service **What problems is Nextiva solving and how is that benefiting you?** I am able to setup a line for all of my teachers and they can use the app to communicate with parents without giving out their personal number. ### 34. Convenient Accessibility That Keeps Us Running During Internet Outages **Rating:** 4.5/5.0 stars **Reviewed by:** Angelica B. | Leasing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** the accessibility is convenient when dealing with internet outages in the area especially since we are a medical office and rely on the cloud **What do you dislike about Nextiva?** we haven’t been able to properly set up the notifications so from time to time our computers and phones will randomly ring **What problems is Nextiva solving and how is that benefiting you?** efficient communication with our patients when we have internet outages ### 35. Remote Client Calls Without Sharing Your Personal Number **Rating:** 5.0/5.0 stars **Reviewed by:** Yessi R. | associate attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Nextiva?** You can call clients remotely on your cellphone without them seeing your personal cellphone number **What do you dislike about Nextiva?** It does not work well if you do not have wifi on or working. using only cellular data does not work. **What problems is Nextiva solving and how is that benefiting you?** Answering and making phone calls from my cellphone but using the office number ### 36. User-Friendly Interface, Needs Improved Call Connectivity **Rating:** 4.0/5.0 stars **Reviewed by:** K N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nextiva?** I like the convenience of being able to take work calls out of the office. I appreciate that Nextiva's overall interface is user-friendly and easy to navigate. It's also easy to download the software. **What do you dislike about Nextiva?** I think the connection can be better improved. Sometimes when the reception is trying to connect calls via Nextiva, the calls do not come through to us or it doesn't ring on our mobile phone. Which leads to us missing calls from people. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to take work calls out of the office, which adds convenience and portability. ### 37. Easy Setup, Lightweight App, and Fast Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Nextiva?** Nextiva is easy to setup and change settings for. It does not take up a lot of hard drive space if you happen to be using the app and not their physical device. Support is fast to respond even if they have to move your issue to a higher department. **What do you dislike about Nextiva?** It does have issues with some headsets. I only came across this issue with a single brand of headset. **What problems is Nextiva solving and how is that benefiting you?** It allows for VOIP and allows remote workers to be able to answer the phone. ### 38. Stellar Support and Customizable Features **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Nextiva?** I really appreciate the NCC tool's reporting feature and the NCC support team. The reporting tool is a lot more customizable, which I find quite useful. Also, the support team is responsive and solves problems on the first try, which is excellent. **What do you dislike about Nextiva?** For me, the Nextiva one could be a little bit better. An implementation the IT or the developer could use some improvement. It did have its initial challenges. Again, I think it was more a person issue than a Nextiva issue. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves our support problem with quick responses and excellent service. The customizable reporting tool adds value. ### 39. Flexible Phone Options - Great product! **Rating:** 3.5/5.0 stars **Reviewed by:** Sean C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Nextiva?** I love how we can use either the desk phone or Desktop phone. They also have a mobile app which is great. **What do you dislike about Nextiva?** Their reporting could be a bit easier to use, also documentation often isn't up-to-date or easy to navigate. **What problems is Nextiva solving and how is that benefiting you?** It's great for routing calls and creating meaningful IVR's to pre-route callers. Great internal communication system as well. ### 40. Easy to Use with Excellent Recording and Texting Features **Rating:** 5.0/5.0 stars **Reviewed by:** Margaret I. | Travel Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Nextiva?** Ease of use, recordings, and texting options. **What do you dislike about Nextiva?** I rarely experience any connection issues. **What problems is Nextiva solving and how is that benefiting you?** Have not had any problems recently. Originally need help setting up. ### 41. Effortless Setup and Integration with Stellar Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Nextiva?** I really enjoyed the setup and implementation process with Nextiva because they took charge and did it all themselves. They didn't rely on my team to fill any gaps, which was a huge plus given my busy daily schedule. Everything from planning to the implementation and the integrations was very beneficial. Additionally, the initial setup for our call center was extremely easy. **What do you dislike about Nextiva?** I do not have any dislikes about Nextiva at this time. **What problems is Nextiva solving and how is that benefiting you?** Nextiva solves our call routing issues and provides managerial oversight on staff availability and idle times. The setup was easy and managed by Nextiva, saving me from additional workload. ### 42. Great Product for our 100+ users **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy M. | Social Media and Office Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Nextiva?** It's nice having one place where I can route calls for two bussinesses, 3 offices and over 100 agents. **What do you dislike about Nextiva?** Sometimes I can get confused on how the calls route exactly but the support is always super helpful and gets the problem resolved. **What problems is Nextiva solving and how is that benefiting you?** Routing calls for all our agents and it benifits us and our clients by being able to reach an agent on duty. **Official Response from Alexandra Lueck:** > Hi Stacy! Thank you for taking the time to leave us a review! I am so happy to hear that Nextiva has enabled your businesses to function more effortlessly. I am glad support has been able to assist you in any call routing questions. Please don't hesitate to reach out with any questions that arise. - Alex from Nextiva ### 43. Legen.... Wait For It.... Dary! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel W. | Administrative and Customer Relation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Nextiva?** We have been with them for many years. Going on a decade. They have always been a great company to work with but we recently were given a new account manager, Sarah, she is the bees knees. They seem to always be willing to make whatever changes we need. **What do you dislike about Nextiva?** Some of the account managers could be more hands on. **What problems is Nextiva solving and how is that benefiting you?** They meet all of our needs for a phone company. ### 44. Nextiva; Comprehensive Assessment on Software Abilities, Performance and Trade offs **Rating:** 4.5/5.0 stars **Reviewed by:** Yunis H. | Digital Systems Engineer , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Nextiva?** Nextiva is an inbuilt solution that handles all kinds of complex communication issues, with VoIP support, Email, SMS, social network, among others The voice calls we receive from Nextiva are quality and reliable, with impressive video conferencing We have efficient auto attendant features that brings a great value to customers and this manages our call queue and voicemail The program maintains high uptime, with remarkable infrastructure that brings clarity and reliability **What do you dislike about Nextiva?** Nextiva faces soft-phone issues, which have load problems, with high delays Call recording is something the software has highly ignored, restricting us from accessing previous content or data **What problems is Nextiva solving and how is that benefiting you?** Nextiva brings diverse communications technologies and requirements, including Chats, Voice, agents and SMS together, to automatically listen to customers The availability of call routing services and features highly improve our response time and reduce the big queues Mobile apps and other web browsers supports Nextiva, bringing a solidified communication experience The call history is something we constantly track through the app support ### 45. Next best thing in office services. **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica M. | Vice President & Director of Billing Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Nextiva?** The communication was perfect and in a very good time. I did not have to wait several days to hear back from them, they were perfectly timed. Customer Support was superb. Before signing my contract I had a lot of questions still and my rep was quick to respond. That was really what sold me, the quick responses. Once I signed the contract, it only took a couple of days to get my desk phone and the ease of setting it up was perfect. The platform was very user friendly and the integration was no problem whatsoever. I have not gone through all the features but what I have gone through I am loving. I am now in the portal all the time and constantly using my Fax service. I definitely will be considering keeping Nextiva in our Business for a very long time. **What do you dislike about Nextiva?** I do not think that there was nothing I was unhappy with at the moment because everything was so simple, user friendly and installation was easy. I guess the only thing I could say is that when I have someone fax me it does not get to my fax and I have to call the person back to re-fax the form and the user portal for the fax is a little complicated but I will get used to it. But that is about it. **What problems is Nextiva solving and how is that benefiting you?** The problems that Nextiva is solving for our company is the ease of a phone system that can be moved with ease and is a lot more reliable than using cell phones. It gives a professional feel and look. Nextiva is also incorporating a fax service that is much needed. I am also going to be using more features that Nextiva offers in the future. The Number one thing Nextiva offers is everything my business needs in one place. I really hate having several different companies I have to deal with for problems I may run in to; Nextiva handles it all. Lastly, Nextiva offers a great support system. ### 46. Seamless Call Management Anywhere with Nextiva’s Mobile App and Call Forwarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Nextiva?** The mobile app and call forwarding features make it seamless to manage calls whether I'm at my desk or working remotely. I also really appreciate the voicemail to email feature; it saves time and keeps everything organized in one place. **What do you dislike about Nextiva?** One downside of Nextiva is that pricing can climb quickly as you add more users or need advanced feautures. **What problems is Nextiva solving and how is that benefiting you?** The problems Nextiva is solving for me is mainly around communication efficiency, reliability, and flexibility. Instead of juggling multiple tools or dealing with outdated phone systems. ### 47. Frequent Disruptions Undercut Usability **Rating:** 1.5/5.0 stars **Reviewed by:** Jennifer E. | Director of Client Relations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Nextiva?** I like the online platform that you can use to make and receive calls and the mobile app option. The easy admin interface is a plus for me because when it works, it makes it quick and convenient to make changes to the automatic flow phone tree and update greetings on phones. **What do you dislike about Nextiva?** Calls drop, speaker phone cuts out frequently, app is unstable, app does not consistently deliver call notifications, some of our phones don't work on the system at all. **What problems is Nextiva solving and how is that benefiting you?** Nextiva provides virtual phone terminals and remote access features, making it easy to manage calls and voicemails. The online platform and mobile app are convenient for managing extensions and updating greetings. ### 48. NEXTIVA and Agent Denys Kordiuk **Rating:** 5.0/5.0 stars **Reviewed by:** Oz G. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Nextiva?** Our experience with NEXTIVA has been exceptional from start to finish. The professionalism displayed by every member of their team, from sales representatives to customer service is something that truly sets them apart in the communications industry. Our company was fortunate to be assisted by Denys Kordiuk, whose clarity, patience, and depth of knowledge made the entire setup process seamless. Every question was addressed promptly and thoroughly, ensuring we felt confident at each step of implementation. Having previously used other providers, such as RingCentral, the difference in service quality was immediately evident. With RingCentral, we frequently faced unnecessary complications... including constant passcode changes and extremely difficult customer support access. Reaching their team often felt like scaling a mountain just to speak with an oracle. In contrast, NEXTIVA has been transparent, efficient, and highly responsive from the very beginning. We also successfully retained our existing business numbers (from what we now call “Ding Central”) - including our local area code and without incurring any additional “premium” fees. The transition was smooth, and the platform has proven reliable and intuitive. In summary, switching to NEXTIVA has been one of the best operational decisions our company has made. We extend our sincere gratitude to Denys Kordiuk and the entire NEXTIVA team for their outstanding professionalism and commitment to excellence. **What do you dislike about Nextiva?** That we did not know about them before we chose Ding Central in the past. **What problems is Nextiva solving and how is that benefiting you?** NEXTIVA solved one of our biggest business challenges which was reliable and accessible communication. With our previous provider (Ding Central), we constantly struggled with service interruptions, confusing system updates, and poor customer support. NEXTIVA completely changed that. Their VOIP platform is stable, intuitive, and transparent, allowing our team to stay connected without technical headaches. Additionally, the onboarding process was simple and efficient, saving us valuable time. We retained all our existing business numbers without extra costs, and customer support is now quick, professional, and genuinely helpful. In short, NEXTIVA gives us peace of mind knowing our communication system is dependable in letting us focus on running and growing our business. ### 49. Easy Calling and Texting with Seamless Call Transfers **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla H. | Pre-Processor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Nextiva?** I love that you can call or text and it's easy to transfer calls. **What do you dislike about Nextiva?** Sometimes the app doesn't load, but if you refresh it's all good **What problems is Nextiva solving and how is that benefiting you?** Being able to text people instead of just call because some clients are busy and can only text sometimes ### 50. Efficient Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian A. | Payroll Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Nextiva?** I love using the Nextiva app because it's awesome that I can use it from whatever site I'm at. The texting feature is so fast and great, which saves me time and guarantees quality. Additionally, the initial setup was very easy, taking just minutes. **What do you dislike about Nextiva?** Their conference mode is difficult to access, and their voice mail menu is confusing to operate. **What problems is Nextiva solving and how is that benefiting you?** I use Nextiva to communicate with personnel. It makes it easier interacting and notifying with colleagues and employees. Their app is awesome to use from any site, and their texting is fast and great. It saves me time and guarantees quality. ## Nextiva Discussions - [How do I save cell phone numbers as users?](https://www.g2.com/discussions/how-do-i-save-cell-phone-numbers-as-users) - 1 comment, 2 upvotes - [If we need more lines in the future as our business grows, do we have to purchase new phones as well?](https://www.g2.com/discussions/if-we-need-more-lines-in-the-future-as-our-business-grows-do-we-have-to-purchase-new-phones-as-well) - 2 comments, 2 upvotes - [How can you fix your horrible customer service platform](https://www.g2.com/discussions/how-can-you-fix-your-horrible-customer-service-platform) - 1 comment, 1 upvote - [Can i reply my customer 's message through laptop?](https://www.g2.com/discussions/can-i-reply-my-customer-s-message-through-laptop) - 1 comment, 1 upvote - [H](https://www.g2.com/discussions/nextiva-h) - 1 comment, 1 upvote - [View Nextiva pricing details and edition comparison](https://www.g2.com/products/nextiva/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+05%3A24%3A32+-0500&secure%5Bsession_id%5D=89c9713a-f9c5-4188-9e51-5e73d920e30f&secure%5Btoken%5D=c058216d5a637358f0f72f028683979355cc40bd5a09df39ad324291c55e76c0&format=llm_user) ## Nextiva Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CALLREVU](https://www.g2.com/products/callrevu/reviews) - [DV Pinnacle](https://www.g2.com/products/dv-pinnacle/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Access](https://www.g2.com/products/microsoft-access/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [RIMS paging](https://www.g2.com/products/rims-paging/reviews) - [SharedContacts.com](https://www.g2.com/products/sharedcontacts-com/reviews) - [Zoho Calendar](https://www.g2.com/products/zoho-calendar/reviews) ## Nextiva Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing ## Top Nextiva Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,579 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,369 reviews)