Nextiva Reviews & Product Details - Page 2

Great technical support. Very knowledgeable. It has been very easy to get ahold of support team and they are always sharp and get right to the point. We are a medical group, and we use it every day without a hitch. We switched over from Vonage and the implementation team was great and fast. It was very easy to switch over to the new system.

The integration was seamless. Review collected by and hosted on G2.com.

nothing. We have been with them for years and the service just gets better with more options. Would not change anything. Review collected by and hosted on G2.com.

the platform has matured over the years and is super easy to manipulate, when you have trouble, support knows exactly where to go and will fix it or show you where. Implementation team was super easy to work with side by side to get started and then just make adjustments along the way. Add on features like paging units and overhead speakers for music and paging was so easy to integrate, same with the fax bridges. Review collected by and hosted on G2.com.

there's a slight delay pulling up users, but have to keep in mind there's a ton of information being pushed and pulled so you have to be patient. Review collected by and hosted on G2.com.

After one year with Nextiva, I am appreciating Nextiva's services and support team

"I am new to Nextiva and still in the migration process. Nextiva assigned different teams for each step in the migration process, starting with Sales. Each team worked with me and guided me through the migration process by breaking it down into straightforward steps.

I am very happy with the Nextiiva team" Review collected by and hosted on G2.com.

I hope that Nextiva can develop a hub to let extesions able to make local call during the internet outage Review collected by and hosted on G2.com.

User/Admin documentation is easy to access and detailed in instructions. Review collected by and hosted on G2.com.

Difficult for general staff (non-admins) to contact support directly for technical help with phones. Review collected by and hosted on G2.com.

I love how easy it is to use and configure settings. Sound quality is always excellent. Review collected by and hosted on G2.com.

I have yet to find any features that I dislike. Review collected by and hosted on G2.com.

THe text message feature is a game changers! especially when u are on a call and need to send an important message address, name of business, other updates. One of the best soft phones in the contact center industry i have been able to use and works amazing! love the interface and quality! Review collected by and hosted on G2.com.

The switching for the standard and mini views some times are confusing where to find making it a bit difficult and more attentive if you want to use the features. Review collected by and hosted on G2.com.

chat feature is nice but do not expect real help Review collected by and hosted on G2.com.

We have been waiting for 90+ days for text message approval. We have taken all the necessary steps and still cannot get approval. We also signed up for automatic payment and on two different occasions they shut our phones off for non-payment. I do not recommend anyone to use Nextiva. Review collected by and hosted on G2.com.

The best in the market amongst the VoIP Providers, The call quality is great, easy to understand user interface and easy to navigate as well. The Contact Center Software is Intuitive, user friendly and easy to set up and get started with. It's been a seamless process in getting started with the application by the help of customer support and the customer support team is well trained to help and assist with queries quickly. Exceptionally quick in responding to queries and best in my opinion amongst the UCaaS Platforms. The app has tools to set up phone lines to operate via landlines and be interconnected. To set up and operate my call center has been a breeze with the support received from Nextiva. Absolute best in terms of Call Center Infrastructure (CCI) Software. Best pricing, intuitive user interface and customer support is prompt, friendly and helpful in getting started and quick to assist with queries. Brilliant service overall Review collected by and hosted on G2.com.

I couldn't think of anything that hasn't met my requirements after availing Nextiva's Voip service, so far so good Review collected by and hosted on G2.com.

We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes it easy to integrate with other platforms and implement new features or functions. Review collected by and hosted on G2.com.

Depending on how you are using Nextiva on a day-to-day basis, the backend setup for call centers can be a little tricky. If you have more than one queue for your call center, you will have to repeat a change on each one. Review collected by and hosted on G2.com.

Nextiva is holistic service that allows you to easily design and implement your custom contact center phone system. It is easy to use compared to my previous experiences. Its about time there is some competition to comcast in this space. The customer service is always helpful, I've never had a bad experience with them. Review collected by and hosted on G2.com.

The worst thing about it is that it runs ontop of your existing phone provider. In my case it runs ontop of Comcast. In addition, blocking a number requires you to call customer service. There should be a way to do it yourself. Review collected by and hosted on G2.com.