Nextiva Reviews & Product Details - Page 15

Nextiva's platform integrates phone service, video conferencing, team messaging, and customer relationship management (CRM) tools, making it a one-stop solution for business communication needs. Review collected by and hosted on G2.com.

I have not had really any downsides to Nextiva other than a few times the service has gone down but it was only minutes. Review collected by and hosted on G2.com.

Nextiva is a reliable and easy-to-use system. Its great features are customizable to any organization's needs. The support team is responsive and helpful. I have used this platform at two different companies over the last 12 years and have had a great experience with both. Review collected by and hosted on G2.com.

Trying to determine the correct equipment at set-up is a challenge. It would be nice if they were the expert in what equipment would best suit each employee in the organization instead of a one-size-fits-all approach. Review collected by and hosted on G2.com.

When calling there's a feature called notes that helps you note down important points while on call with the client, that I think is the first I've ever seen and is very useful in my line of work. The interface also is very easy to use and excellent customer support. Review collected by and hosted on G2.com.

Sometimes me and my team face login issues which is a bit frustrating but its not that bad but if that issue gets resolved then this applicaion is perfect. Review collected by and hosted on G2.com.

We like that this service works for our remote and in-office staff. The option of having desk phones or virtual app makes it very accomodating. We also like that we can both incoming & outgoing calls. This is useful for training, call reviews and saving to client files when necessary. Review collected by and hosted on G2.com.

The app can be finicky causing staff to need to shut it down & reboot so it works. It does not work the same as the desk phones (on the desk phone you can see other calls coming in while on a call; the app you cannot). The other issue is that the number of recording licenses does not match the number of phone licenses. That does not make sense. If we have 15 people on phones, we only can record 12 of them. Review collected by and hosted on G2.com.

As someone who closely monitors the performace of our call center, I like the fact that Nextiva allows me to see realtime dashboards with KPIs and historical data for call volune and averages for call length, etc. It allows my team to reveiw calls, save calls, and monitor conversations. Review collected by and hosted on G2.com.

I wish it was easier to sort through recorded calls. We get hundreds of calls per day and more information about the region, caller name, etc. would help us quickly find calls we want to save or listen to. Review collected by and hosted on G2.com.

Nextiva manages our call flow, with tools that help me manage my team. Supervisor dashboard gives me the overview I need. Working with settings for most things not difficult to learn. The reporting features allow me to see where changes need to be made, as well as see where members of my team have improved. They have great tech support that can help with anything you need. They also have a ton of videos and self help tools. Nextiva is the center of our operations. Review collected by and hosted on G2.com.

The only thing I would change if I could, is the way the call history displays the calls - the way time is represented is odd. It is not easy to understand. So choose to use reports instead. That works much better for me. Review collected by and hosted on G2.com.

There are multiple tools and setting really helpfull for my business.

Also having a 24/7 member service line is great.

Must of the times the representatives who have assisted me are very knowledgable and I am able to have a resolution in just one call.

Its been really easy for our team to learn how to use this tool and ofcourse this is a tool we implement all the time. is our main tool for working besides our CRM

We use nextiva every day, all day long.

The integration with hour CRM is incredably usefull for our business, too Review collected by and hosted on G2.com.

Its been a couple of times that nextiva is completely down and we are unable to get inbound and outbounds, but i gotta say is not often.

Also would be great if we could listen live calls from the agents and being able to se live whos in call and who is not. Review collected by and hosted on G2.com.

The representatives are very knowledgeable and strive for complete resolution of your questions. Call quality is great and they offer so many features. Nextiva sets your phone up for you, so they are easy to implement and to use. We use our phones and phone lines extensively throughout the business week and we have not run into any issues with loss of service or quality. Review collected by and hosted on G2.com.

The wrong services were added to our account and it took multiple chats and calls to resolve the issue. Review collected by and hosted on G2.com.

The service just works 99 percent of the time. No crazy issues or crashes, but will occasionally require a reboot. The mobile application is friendly and easy to pick up. I was able to get my team trained remotely without any issues. Review collected by and hosted on G2.com.

Wait times for support calls and lack of follow-through. I've spent 2+ hours on the phone with a rep on 2 separate occasions and when the call fails, there is no call back. Just starting back from square one after being on hold again.

Analytics are not totally accurate, and small things like call forwarding can make the reporting act funny. Review collected by and hosted on G2.com.

We have been very happy with Nextiva. As compared to our last solution, Nextiva app's ease of use is remarkable. Couple of years ago we migrated to nextiva and the implementation and migration was really smooth. We needed a robust solution for our dispatch agents, after utilizing Nextiva since last many years, I can say we have the best Contact Center Software solution deployed. From Chats, video calls, conference, to inbound/outbound SMS this UCaaS Platform is providing us all what we need. With the groups, flows and other extremely useful configurations available on portal, Nextiva is pretty handsome Call Center Infrastructure (CCI) Software. Nextiva stands the best amongst the VoIP Providers. In case of any updates, configurational changes, or in case of (rare chance) troubleshooting the customer support has been awesome. Review collected by and hosted on G2.com.

The report / monitoring feature of calls can be improved a lot. When I need to get a report on missed calls, I would like to filter out the calls in a way that doesn't include the numbers who were called back. Also, 3 entries per missed call doesnt makes any sense. Review collected by and hosted on G2.com.