Nextiva Reviews & Product Details - Page 14

I LOVE the team chats and the ability to message (text) our guests! I also love that the voicemails are transcribed and I can save time by reading the VM. There are several thoughtful faeatures that allow for time saving. The mobile is is super convenient as well. The program is easy to download and begin using. When there is an issue, the Customer Support is good. I LOVE the chat and that they can remote work and and easily fix issues! Review collected by and hosted on G2.com.

I wish the team chats were also mobile. I like that you do offer a smaller view but it loses the chat features, but I think I get that. Smetimes a call will come to 2 lines at one tome and hang up on us and that maybe means that an agent loses a call turn. I will say that mnay of my earlier complaints with the new Nextiva have been inproved upon. Review collected by and hosted on G2.com.

Nextiva is a great website/source to keep our law firm very organized. We have grow so much from using Nextiva for our firm. It helps our firm have puntuality, organization, and time management. Review collected by and hosted on G2.com.

There is no downside's to Nextiva. Nextiva is the best. Review collected by and hosted on G2.com.

I have been a Nextiva customer for many years. The service is reliable, user-friendly and well priced - and its customer service is excellent! It has many meatures which make it a one-etop shop (VoIP, Contact Center Software, UCaaS Platforms and Call Center Infrastructure (CCI) Software) and they work seamlessly together. Review collected by and hosted on G2.com.

No downside so far; What minimal difficulties I initially had (undoubtedly due to my lack of tech smarts) were easily overcome by their customer service.. Review collected by and hosted on G2.com.

I literally like everything about it Its easy to use. I use this everyday and it is user friendly. it has the option to even message fellow collegues. there was once when we needed help the customer service was ready to answer all questions Review collected by and hosted on G2.com.

Nothing. i like everything about this app Review collected by and hosted on G2.com.

It brings together everything we need - voice, video, chat, and SMS - all in one place, making it easier than ever for us to collaborate internally. What's really impressive is how reliable, user-friendly, and adaptable it is; it just keeps up with our growing demands without any hassle. Review collected by and hosted on G2.com.

Right now, I love everything about Nextiva! Review collected by and hosted on G2.com.

Nextiva's Cloud-based / VoIP phone system is very easy to implement and administer. The Customer Support is top notch. From a large offering of features that you would expect from a VoIP leader to an enormous amount of online knowledgebase articles and videos to great integration with many devices, phones, headsets, OS platforms, Apps, and so on, Nextiva is an obvious choice for a reputable phone system, weather you are small or large, Nextiva can handle it all. I have implemented/worked with Nextiva with two different companies and wouln't think about switching to any other company! Thank you Nextiva for a complete and feature-rich reliable system. Review collected by and hosted on G2.com.

Can't really think of anything negative because everything has been positive with Nextiva. If I had to say anything, I would appreciate an invoice that was a little easier to decipher/read and a reduction of fees/taxes but I know there are regulatory and states fees that have to be imposed and are out of Nextiva's hands! Review collected by and hosted on G2.com.

The onboarding was the best, most smoothest transition I've ever experienced not only for our Call Center (Contact Center) but also for our entire company. Their Support is also great. Review collected by and hosted on G2.com.

It takes three screens/sign-ins to get to my Supevisor Dashboard. Review collected by and hosted on G2.com.

Their cost and customer service is great. Sometimes it will take more than one call or interaction to solve the problem, but they are always available and ready to solve any issues you experience. Review collected by and hosted on G2.com.

I finally switched to a physical phone and I'm not super impressed with how couterintuitive the phone is to operate. The app is the same way. The UI is very aggrevating to use. I've used the windows app for over ten years and have spoken with the design team, to help them make some wonderful changes (i'm a UI and designer myself), but to no avail. So the app, and the physical phones are not intuitive. So you learn to deal with it. Review collected by and hosted on G2.com.

As a loyal user of Nextiva for nearly two years, I can confidently attest to its excellence. Its user-friendly interface has streamlined our operations, while its exceptional customer support ensures we're always well taken care of. And despite its VIP status, Nextiva remains remarkably affordable. If you're looking for a top-tier communication solution that won't break the bank, look no further than Nextiva. Review collected by and hosted on G2.com.

I can' think of any problems happened while using it. Review collected by and hosted on G2.com.

As far as VoIP providers go, Nextiva seems to be on the cutting edge. The Contact Center Software is intuitive and to add new users is a breeze. We have employees on the other side of the states and there are no connection issues. Four digit dialing still works if a user takes their phone home for a day or an extended period. Review collected by and hosted on G2.com.

I'd like to see auto-update of the directory as I add phones. Also, maybe reports when a person decides to stop texts from our company. Review collected by and hosted on G2.com.