Nextiva Reviews & Product Details - Page 100

I love that Nextiva has been extremely simple and easy to use. We have not had any issues and it provides so many features which makes it convenient as the company grows. Customer service has been excellent. Review collected by and hosted on G2.com.

Sometimes the nextiva app on the phone continues to ring even after answering a phone call. Review collected by and hosted on G2.com.

There was a person available almost immediately for chat and phone call. Follow up when I had additional questions was very good. When I activated my account, tech support was patient, thorough, helpful and intelligent. 5 stars. Review collected by and hosted on G2.com.

I haven't used it enough yet. However I can get rid of my efax and use Nextiva's for free. Go figure, I saved money unexpectedly. Haven't yet found any problems to fix. Review collected by and hosted on G2.com.

Easy access and avilable support when calling in. Review collected by and hosted on G2.com.

The connection is not always the bset. At times, calls disconnect and I need the restart the application. Review collected by and hosted on G2.com.

The ease of use, and helpful guides when we have questions. Review collected by and hosted on G2.com.

When talking to a client the line doesn't always seem clear. Sometimes it feels like the call is cutting out. Review collected by and hosted on G2.com.

I like getting voicemail noticiations directly in my inbox Review collected by and hosted on G2.com.

It would be wonderful if it had a park feature/ability Review collected by and hosted on G2.com.

Ease of contacting support. They are easy to chat with. Review collected by and hosted on G2.com.

A lot of complexity in the back end for configurations. Review collected by and hosted on G2.com.

Ease of access to customer service, easy access to website Review collected by and hosted on G2.com.

Nothing that they can fix - internet issues with concrete building Review collected by and hosted on G2.com.

Customer service is outstanding and the Soft Phone app GUI is easy to use. Review collected by and hosted on G2.com.

Nextiva has checked all of the boxes needed to provide voice coverage for my clients and prospects. Review collected by and hosted on G2.com.

I am a small business owner, and I recently launched my business. I was using my cell phone number for potential clients to contact me...HUGE mistake. I was receiving phone calls and didn't know if they were personal or business. I called Nextiva's customer service number, and the representative I spoke to was friendly and helpful and worked to find the best plan that fits within my budget. I was scheduled for an onboarding call the same day and received a local business phone number, fax number and toll-free number within minutes. I can receive calls through the app and on my desktop. I am a very happy business owner! Review collected by and hosted on G2.com.

I do not like that text messaging is an add-on feature. I wish it were included in the package. Review collected by and hosted on G2.com.

Nextiva's Customer Support is top-notch. They are accessible, friendly and quick to resolve any question or issue you bring to them. Review collected by and hosted on G2.com.

Call routing via on-call/after hours hunt group is spotty on occasion. Calls don't always go through or ring once leaving to too many missed calls or voicemail. Review collected by and hosted on G2.com.