Nextiva is easy to use, easy to set up and integrates great with various main crm providers. If you need a more complicated set up than just a single user, the customer service team is quick to help and easy to work with. It is the first app I open every day to get my day started. Review collected by and hosted on G2.com.
The phone app could use a little work, since every time I answer a call on my phone app, it hangs up the call and dials the customer back. Other than that, it's a great app! Review collected by and hosted on G2.com.
Video Reviews
Nextiva
Easiest Platform - Ellie Domb is the best Client Success Manager
3,284 out of 3,285 Total Reviews for Nextiva
Overall Review Sentiment for Nextiva
Log in to view review sentiment.
We are thrilled to share our positive experience with Nextiva as we approach the one-year mark of our partnership. Since integrating Nextiva’s services into our medical office, we’ve seen a remarkable improvement in patient care. The quicker response times have greatly enhanced our patient experience, and the streamlined messaging system ensures our team can stay organized and responsive. Accessing support has been seamless, which has given us peace of mind knowing help is always just a call away.
Nextiva’s suite of solutions has made a tangible difference in how we operate. Their VoIP service has provided us with crystal-clear communication, and the Contact Center Software has allowed us to manage patient inquiries more effectively. Additionally, the UCaaS platform has streamlined our team collaboration, and the CCI software has helped improve our overall efficiency.
We highly value our relationship with Nextiva and are looking forward to another year of continued success with their support. Thank you, Nextiva, for helping us deliver the best care to our patients! Review collected by and hosted on G2.com.
During the last year we have failed to identify any negative impacts to our business. Review collected by and hosted on G2.com.
I've been using nextiva for over a year now and I've always find it very simple and effective. Really quick to learn how to use it and I've never had major problems with it - and the one time I had the support team was quick to help. I really enjoy being able to call AND text on the same app, and the line is very clean. Review collected by and hosted on G2.com.
The one feature I'd like it'd be for us to be able to listen to our voicemails. It's not always we have the chance to review it, so being able to listen to a recent voicemail left to check if a information was missing it would be nice. Also, I would love some connection indicators - a more clear one, at least. Sometimes during a call I can sense the connection is bad and the call is fuzzled - gets very hard to understand the other person on the line, and if I'm leaving a voicemail, I have no way to know if the message was understable or not. It'd be nice to have an idea. Review collected by and hosted on G2.com.
Nextiva has helped us develop a better relationship with our clients, through the use of VoIP, we are able to screen calls better, as well as, communicate more efficiently and effectively. Review collected by and hosted on G2.com.
The only complaint I would say I have with Nextiva, is the cell phone application that connects to the office phone is sometimes inoperable, slightly glitchy, and isn't accurate with some incoming phone calls (eg. rings past someone else answering the call in the same call group) Review collected by and hosted on G2.com.
We have been through a few online phone systems, all have their pros and cons; but Nextiva has by far been the best we have used. The online system portal allows me to manage my call flow very easily. I am able to have the system on multiple base phones, and if something goes wrong, customer service has always bee there to fix it very quickly and easily. It was very easy to merge our systems into one without any extra hassle. We set it up within an hour from start to finish, (4 stores and a main office and an offsite office) I was not left wondering how will I do it myself, customer service easily helped me through the entire process. We now use this the entire time our store is open. I would very much recommend this to anyone looking to have lines forwarded to multiple stations and have access to calls online. Review collected by and hosted on G2.com.
The only thing I find difficult occasional is trying to answer the phone only to have the app crash mid call, but that does not happen often and is only a mild inconvenience. Review collected by and hosted on G2.com.
Despite my concerns of using Internet based telephone service, Nextiva has been very satisfactory. I have rarely had to investigate a problem. They were very organized when it came to how to set up a firewall for their service. Review collected by and hosted on G2.com.
Not their fault but the Internet has more unpredictable things that can happen. For instance, for a couple of days the communication was very spotty. It took me awhile to figure out that someone was doing a denial of service attack. The company is a 10 person office and is not controversial so I would never have thought that they would get DOS attack so it took me awhile to figure it out.
Other than that attack and an Internet outage the service is do different than a regular telephone service.
I have advised to get a backup internet for redundancy. Review collected by and hosted on G2.com.
I love the customer service. If I have an issue, I can talk to someone and not spend forever trying to navigate the issue alone. Me and my team simply reach out and someone is there to help solve the issue and then we move on with our day. Love it! Review collected by and hosted on G2.com.
I wish it was easier to get to the hold music. I could not locate it but a support article assisted me in finding it. I like to change the music out often if I can. I would like the access for the hold music to be located on the left hand tab in the admin section. Review collected by and hosted on G2.com.
Nextiva's Customer Service and Technical Service Department is the best I've ever encountered!
I had an issue with failed incoming calls and reached out to Nextiva's Technical Department via Chat. Ivan T was the technician and worked with me to troubleshoot the issue. He was extremely helpful and patient. He took the necessary time, and tried multiple options until he was able to resolve my issue.
My issue is resolved thanks to Ivan's patience and skill.
#voipproviders
#contactcentersoftware
#ucaasplatforms
#callcenterinfrastructure(cci)software
#VoIP Provider
#Contact Center Software
#UCaaS Platforms
#Call Center Infrastructure (CCI) Software Review collected by and hosted on G2.com.
When I first started using Nextiva, the system worked flawlessly. Several months later, I began experiencing intermittent connection issues; incoming calls not ringing, and other times the call would go directly to my voicemail with no notification. I've contacted Nextiva about the issues and they worked quickly to resolve them - and it worked, for a period of time. Now, I'm having the same issues again. It appears that every few months, the system error reappears. It's quite frustrating as I depend on this service for my business. Review collected by and hosted on G2.com.
I like that it allows me to work from home while providing excellent customer service! I use it every day and allows me to to work to my full capacity. Its so easy since its right on my phone.
#VoIP Providers
#Contact Center Software
#UCaaS Platforms
#Call Center Infrastructure (CCI) Software Review collected by and hosted on G2.com.
I don't like that sometimes it will take a while to refresh when I have missed a call. I have ADHD so if I leave it for a few minutes, I will often forget to check and then the missed call will have gone 30 min or more without me calling them back. Review collected by and hosted on G2.com.
The best, most thorough and responsive team was the onboarding team. They were always amazing! Honestly customer support conversations were great too, but it was frustrating to learn that the tasks weren’t always submitted for completion. Review collected by and hosted on G2.com.
Business texting caused my onboarding to extend a full 4 months. I had to call and complain after waiting 2 months only for one person to finally say “yes I can escalate that for you”. I paid for two phone services that whole time and was wildly frustrated. That was the aspect of porting my number that most impacted my rating and onboarding experience. Review collected by and hosted on G2.com.
The customer support and the value added to our team - as a manager overseeing various sales divisions, the reporting and analytics have armed me with the insight to improve processes and develop more automation in increasing bandwidth Review collected by and hosted on G2.com.
Nothing I dislike - love the continued growth on the platform with new features - they are ahead of the market in efficiency and effective CRM features Review collected by and hosted on G2.com.
