Nexthink Adopt (Formerly Applearn Adopt) Reviews & Product Details

AppLearn Adopt had a good feature set, but we are particularly looking forward to utilising version 2.0 released in Q4 2023. It brings a number of administrative and end user improvements.

The analytics available in the solution have an impressive breadth and depth, and practically every time I dig around in the analytics I discover a feature I hadn't fully appreciated the power of, or a set of insights that gives me a direction to explore internally around the use of AppLearn Adopt.

Working with AppLearn over the past year has been an enjoyable experience. They have regularly been on hand to answer queries and to 'get the job done' when there have been challenges beyond their control, and to advise on options and strategies around the use of the Adopt product and features. Review collected by and hosted on G2.com.

In version 1.0 of AppLearn Adopt, some of the configuration was quite technical or onerous for a typical administrator who might want to set up content. With version 2.0 this looks to have been addressed and I am looking forward to first hand adoption internally, particularly with regards to linking content to objects on the page, and applying translations.

Again, version 2.0 looks to resolve this, but version 1.0 was not really geared up to support the typical enterprise environment model of transitioning content between environments. This caused a good amount of additional effort, mainly for AppLearn consultants, but it will be really good to have this in place this coming year.

What would be nice is greater insight and control on some of the back end features. There are certain elements where we are reliant on support requests to do or check things on our behalf. Having more access for a set of administrators would facilitate that - but it may be I am simply an exception in wanting that access and level of insight into the configuration of our instance. Review collected by and hosted on G2.com.

Applearn has allowed us to have a single source of organisation specfic help content for our Finance system while users are in the Finance System. They do not need to play digital roulette and try various sources such as Intranet, Sharepoint or Moodle to find relevant content. Review collected by and hosted on G2.com.

Trails is clunky but the debvelopment of Tooltips vastly improves the user experience. Review collected by and hosted on G2.com.

When we launched Workday, we had converted from a legacy HCM on an expedited timeline AND brought multiple divisions together in one tenant for the first time, which is a lot for end users to navigate. AppLearn gave us peace of mind that educational resources would be available in the right places to guide users and ease the administrative burden on our overtaxed support teams. Tooltips and smartpages are easy to set up and maintain, making keeping up with patch releases a breeze. Review collected by and hosted on G2.com.

Tooltips are organized by most recently edited; it would be nice if they could be grouped by a tag or into folders for sequences. Publishing something to a targeted group also means it's not viewable by admins in the Production tenant; testing new designs requires publishing to a restricted group and taking screencasts for the end user, then having them verify once published in Production. Review collected by and hosted on G2.com.

So versatile. Coming up with new ways of surfacing things that matter in the moment via tooltips and smart pages Review collected by and hosted on G2.com.

No major issues with the product at all. Looking forward to the new journey functionality coming out. Review collected by and hosted on G2.com.

It's intuitive and very easy to use

It offers a variety of options when wanting to place resources allowing a level of customization adapted to the final user creating a unique experience.

Another strength is that it can be connected to Service Now and pull knowledge allowing us to keep SNOW as a single source of truth. Review collected by and hosted on G2.com.

It would need some adjustments just to make the customer (content creator) experience more efficient such as, being able to change the status of a resource without having to enter the edit or mapping page, to be able to select various resources at once by selecting them and transfer resources created from one environment to another. Review collected by and hosted on G2.com.

We used Applearn for our expenses module. It improved the user experience of our finance system providing the user the information they need to raise an expense on the system. Split screen enabled users to see all the training and guidance material all in one place. We have also used the smart page pop up and it has been extremely useful for announcing system changes to all users. We are now rolling out Applearn in our requisitioning module and intend to rollout to other areas of the finance system in the future. The support from Applearn has been great and been a pleasure working with them. Review collected by and hosted on G2.com.

Very little! When we had some functionality issues Applearn support has been great and helpful with providing alternative workarounds etc Review collected by and hosted on G2.com.

The field level guidance provides our users with information when they need it, without being a nuisance, and always at their fingertips. This saves them time and prevents support tickets for basic questions from being raised. Review collected by and hosted on G2.com.

Nothing! It is easy to administrate, adding content takes mere minutes, and the support team are second to none! Review collected by and hosted on G2.com.

I find AppLearn is a collaborative program that allows for users to create valuable training. This helps sales answer questions on their own and move onto other work. Review collected by and hosted on G2.com.

I wish the platform would allow for additional file types to be uploaded. For example, Excel is not a currently accepted file type. Sometimes these files are interactive so it would be useful to have more options! Review collected by and hosted on G2.com.

AppLearn provides fully integrated support to the adoption of our financial software by giving access to user guides and tutorials.

The ability to enhance the support with explanations on some tasks and reports is value added. Review collected by and hosted on G2.com.

We may have some difficulties to manage properly the new features of AppLearn

In these cases, AppLearn's support team is very helpful to help us understand the benefit of these new features. Review collected by and hosted on G2.com.

Easy to use and intuitive. Good support team Review collected by and hosted on G2.com.

I struggle with reporting but I think that is because I don't use it often as not within my role. Review collected by and hosted on G2.com.