next4biz CSM Reviews & Product Details

The Next4Biz app is definitely user friendly. All interfaces are designed to be easy to use. With special field definitions within the system, process-oriented workflow definition and many other benefits, you can track existing business processes more easily and report this whenever you want. In addition to the system setup, all employees in the team are very ready to support in case of a problem. They can resolve any issue that cannot be resolved online in a transparent manner with a face-to-face visit. If I have to name especially Murat Yarangumeli and Sedat Altuntaş, they are very good at their job and solution oriented. And besides this, they always maintain their cheerfulness while working together. If you want tracking, convenience and much more in your business processes, you should try Next4Biz CSM. Review collected by and hosted on G2.com.

There is no feature I don't like in this application. Review collected by and hosted on G2.com.

Without IT support, we can change a lot of things easily and immediately. this allows us try new things quickly and saves much time. Also, its possible to create new channels for any kind of operations in the company.

Very easy implementation processes for new features.

And the customer support team is very good. Review collected by and hosted on G2.com.

Next4biz CSM allows data for reporting in excel form. If you have a large data set, unfortunately excel cannot save the day. (they provide api's for data transfer and we can use these data for our analyses or dashboards)

Dashboard usabilities can be improved. Review collected by and hosted on G2.com.

As a leading automotive company, we gladly use Next4Biz CSM for years and there has been no such situation that its features could not help. Application offers us to customize our needs by simple actions which can be taken by admin users. In most of the cases, we do not need to get in touch with customer support, we are able to change categorical and organizational designs in the system quickly. Even though we require help from customer support of Next4Biz, they always provide fast responses. They also have great tech and business team who is always result-oriented and friendly. I highly recommend the application. Review collected by and hosted on G2.com.

There is no such feature that I dislike. Review collected by and hosted on G2.com.

The Nex4biz CSM module has a highly streamlined communication network. It assists you in creating workflows to provide recommendations and solutions to your customers. It helps your team members who provide service with the Assistflow feature in terms of training. Review collected by and hosted on G2.com.

I don't like the constant need for customization to measure performance within the CSM module. I would suggest that they provide default methods to measure user performance in various ways. Review collected by and hosted on G2.com.

We have been using it for a long time and we are very satisfied. Because it is a system that we can develop in line with our needs and feed from more than one place. The most important thing for a user is ease of use. We think that it is a very important system and that it is very useful for all our friends who use this system to be able to see many different information on a single screen without having to use a different screen. It allows development for our newborn needs. Next4biz is a company that constantly develops and improves. Review collected by and hosted on G2.com.

There is nothing about it that I don't like. I am writing because this field is required. Review collected by and hosted on G2.com.

A platform that informs you with very detailed and carefully prepared educational materials and contents and is always with you. Review collected by and hosted on G2.com.

I don't have an opinion yet, but very detailed trainings, although good, can take a lot of time. Review collected by and hosted on G2.com.

I can reach out quickly when I have a problem. They try to solve every problem of mine with great care. Review collected by and hosted on G2.com.

Sometimes we may have to wait for proper sprinting for improvements. Review collected by and hosted on G2.com.

The CSM program is a very comprehensive and large program. I can say that there is no deficiency regarding CSM in it. Although the program has very detailed features, it has a compact structure. It can be used in a SME or a global company.

Since the program has comprehensive features, it can also be used as a BPM system. It serves many processes and workflows within the company. Review collected by and hosted on G2.com.

I can say that there is nothing major that I am not happy with. Review collected by and hosted on G2.com.

We have been using nex4biz since 2017. It is great that it is a simple and functional application. It also benefits our processes thanks to rapid integrations. Review collected by and hosted on G2.com.

There is no feature that I don't like, it is great that it is an application that is open to development. Review collected by and hosted on G2.com.

Next4Biz is a very well-prepared SAAS for any CSM solution. Structured, well-designed and comprehensive Review collected by and hosted on G2.com.

Customization is not very easy to manage. Review collected by and hosted on G2.com.