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next4biz CSM Pricing Overview

next4biz CSM at a glance

$55.00 /Per Month - Per User

next4biz CSM has 1 pricing edition that costs $60. A free trial of next4biz CSM is also available.

Name	Price	Features
Standart	$60.001 Users Per Month	Omnichannel communication AI powered complaint categorization User interface and agent script design for categories End-to-end complaint management with workflows Knowledge base and self service No-code architecture, extensive reports Show More

next4biz CSM pricing & plans

Free Trial is available

Pricing information for next4biz CSM is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase next4biz CSM must be conducted with the seller.

Pricing information was last updated on October 10, 2024

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next4biz CSM Alternatives Pricing

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Freshdesk FREE	$0.00Per Month	Free forever plan Upto 2 agents Knowledge base Team collaboration Knowledge base Ticket trend report Ticket Dispatch Social Ticketing Data Center Location Email ticketing Show More
Zendesk Support Suite Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history
LiveAgent Small	Starting at $15.001 agent / Per Month	E-mail support - Ticketing, Contact forms, Forum & Knowledge base, iPhone/Android app Unlimited ticket history Unlimited email addresses Advanced reporting Customer portal + forum API + integrations Rules and Time rules Customer Service White Glove Setup Customer mail templates Rules & Time rules Gamification + many more features Show More

Various alternatives pricing & plans

Free Trial is available

Pricing information for the above various next4biz CSM alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

next4biz CSM Categories on G2

Live Chat

Help Desk

Customer Self-Service

Digital Customer Service Platforms

Customer Communications Management

Contact Center Knowledge Base

Complaint Management

Live Chat

Help Desk

Customer Self-Service

Digital Customer Service Platforms

Customer Communications Management

Contact Center Knowledge Base

Complaint Management

next4biz CSM Pricing Reviews

BD

berker d.

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Apr 26, 2024

"Amazing Self Building Experience with Hands on Customer Support!"

What do you like best about next4biz CSM?

Without IT support, we can change a lot of things easily and immediately. this allows us try new things quickly and saves much time. Also, its possible to create new channels for any kind of operations in the company.

Very easy implementation processes for new features.

And the customer support team is very good. Review collected by and hosted on G2.com.

What do you dislike about next4biz CSM?

Next4biz CSM allows data for reporting in excel form. If you have a large data set, unfortunately excel cannot save the day. (they provide api's for data transfer and we can use these data for our analyses or dashboards)

Dashboard usabilities can be improved. Review collected by and hosted on G2.com.

What problems is next4biz CSM solving and how is that benefiting you?

we use CSM mainly on our customer call center and we gather all touchpoint channels on next4biz.

we have specialized customer groups according to their contact methods or their role in our organization.

(for ex, we have a package and this package has a sender and also a receiver customer. an issue can be taken from these 2 customer groups at the same time)

at this point, CSM allows us to manage these groups separate but together. every issue held by in related group but also have relations with other groups.

so, we know about where is the pain point and who will be affected by that. and we can proactively do something about this situation. Review collected by and hosted on G2.com.

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