NexHealth Pros and Cons

The integrity of the company. I was not upsold or misled. I was guided to what works best for our office and I haven't looked back. Excellent Customer Service!! Review collected by and hosted on G2.com.

So far I haven't run across anything. When I have an issue with something they are quick to not only help and correct the issue but they are personable and kind. Review collected by and hosted on G2.com.

We like being able to send medical history update form requests electronically, ahead of time. Also, being able to do them on an iPad while the Pt is in the office is a nice feature. Review collected by and hosted on G2.com.

The platform is hard to use. Have to click on multiple tabs to manual sync forms and check which forms/messages were sent. When you reschedule an appointment, a new message is NOT generated- this is EXTREMELY inconvenient and makes a TON of extra work. We have to use MANY work-arounds to make this software useable. Review collected by and hosted on G2.com.

Patiets can make appoinments online any time whether the office is open or not. Reminders are sent with patients able to confirm right through that reminder. Waitlist is a great new feature as well which lets us quickly and efficiently fill those late cancellation spots Review collected by and hosted on G2.com.

If an existing patient making an online appointment uses a nickname or a name even slightly different than that in the PMS, then a new patient is created, causing a bit of clutter. Review collected by and hosted on G2.com.

The one thing I love about Nexhealth is that is has everything you need all in one platform, which not only saves time and money but also gives back vital minutes throughout the day to your team members that can be spent improving your patients and clients experience! Review collected by and hosted on G2.com.

I do not have many things I do not like about the platform. I would say this is more of a suggestion than a dislike but it would be amazing if your payments could auto sync with different PMS systems to make payments more streamlined! Review collected by and hosted on G2.com.

I really was impressed with my personal onboarding representative that was very attentive to our needs! I really like the software and all it streamlines for our office ! Review collected by and hosted on G2.com.

There were some changes done to the portal after our onboarding that made it a little confusing. Review collected by and hosted on G2.com.

NexHealth has helped our office significantly with online booking, patient communication and marketing campaings. We use NexHealth everyday in our office. The integration and implementation process was super easy! Review collected by and hosted on G2.com.

The only downside is that their customer support could use some help. Review collected by and hosted on G2.com.

It has greatly simplified our workflow and vastly improved our ability to communicate with patients and share information vital information across our organization. Review collected by and hosted on G2.com.

We have not encountered any other than the occasional hiccup importing forms which are always addressed and resolved very quickly by their support team. NexHealth continues to anticipate improvements that are in alignment with our goals. Review collected by and hosted on G2.com.

We love the Online Booking feature! Patients love the ability to schedule online! Nexhealth's technology puts tit on our calendar in real time, making it easy for all! Review collected by and hosted on G2.com.

We would like the calendar to look more like our Practice Management System, but does not hinder our daily operations in the least. Review collected by and hosted on G2.com.

EASY way to communicate with your patients and have electronic forms! NO MORE WASTED PAPER! Review collected by and hosted on G2.com.

We have found no downsides to using NexHealth Review collected by and hosted on G2.com.

A few years ago, we started looking into platforms that would help systematize our office’s communications with patients. The functions we were looking for included confirming appointments, setting up follow-up appointments, gathering patient information, and, most importantly, communicating and synchronizing with Dentrix. In order to do that, we have literally tried-out (trained & implemented) at least 7-8 different systems, conducted thorough evaluations, and concluded (even though it may seem premature) that NexHealth is the most suitable for our needs. In addition, as stated in the beginning, customer service and tech support are outstanding at NextHealth. Overall, we truly share the platform’s mission to uphold an innovative spirit. Review collected by and hosted on G2.com.

Nothing so far. It gets the job done. As always, there is room for improvement and to grow in features. Hopefully new capabilities like phone integration come out soon. Review collected by and hosted on G2.com.