NetSuite Reviews & Product Details

I like NetSuite for its ease of use and the extensive customization flexibility it offers. I use it everyday as part of our daily tasks updating time bills for support and project tasks. The platform provides automatic upgrades, which reduces the need for costly upgrades that often require almost "re-implementing" on other ERPs. I also appreciate the options for integrations, as it allows seamless integration with existing systems without the need to change additional platforms. Moreover, it adapts easily to existing business processes with the customization options provided in the tool. We've successfully integrated NetSuite with OneDrive and other POS software.

Implementation of ERP is quite simple because there is no need for technical preparation of the environment, the database or client aplications. Review collected by and hosted on G2.com.

Multi-currency operations lack features that others had years ago, like multi-currency settlement, inability to change financial report presentation without customizations. The basic customer support only includes a very limited group of issues but not typical questions that the user may have in their day to day operations Review collected by and hosted on G2.com.

I am very satisfied with Advanced Support, and the Learning Labs conducted occasionally are also very helpful. Review collected by and hosted on G2.com.

There is a lack of organization and explanation regarding invoicing. Review collected by and hosted on G2.com.

NetSuite is powerful because it brings accounting, billing, purchasing, and financial reporting into one unified system, creating a single source of truth for the business. For finance teams, it helps automate key processes such as invoicing, revenue recognition, and approvals, which reduces manual work and helps cut down on errors. The platform is also highly scalable, allowing companies to grow from startup to enterprise without needing to switch ERPs along the way. NetSuite offers strong real-time reporting and dashboards as well, giving leadership clear visibility into overall financial performance. On top of that, its ability to integrate with tools like Salesforce and other operational systems makes it a solid backbone for a modern SaaS tech stack. Review collected by and hosted on G2.com.

One downside of NetSuite is that its interface can feel complex and not very intuitive for new users, so it often requires additional training to get people comfortable. Implementations and customizations can also be time-consuming and expensive, particularly when the system needs to be tailored to specific workflows. Some reporting and saved search functionality may require technical knowledge to build and maintain effectively. In addition, certain integrations with other systems can require middleware or extra development work. Finally, when you factor in licensing, implementation, and ongoing support, the overall cost can be high for smaller organizations. Review collected by and hosted on G2.com.

I use NetSuite as my main ERP and financial/inventory system because it solves a lot of problems like inventory management, financials, payables, and receivables. Having all the business processes under one platform makes things easy to find, dependable for reporting, and robust to rely upon. What I like most about NetSuite is how customizable it is. It may not be great at any one thing, but you can tailor it to your needs. We were the first retailer of our kind on NetSuite, and we molded it to match our business needs. We've since grown and expanded upon our usage of the software far beyond what we originally intended. NetSuite allows us to modify the system whenever we have a specific business need, like controlling order capacity and delivery scheduling, by creating custom records that fit our requirements. Review collected by and hosted on G2.com.

The UI is slow, clunky, and outdated. I'm hopeful that NetSuite Next (next generation UI) fixes those issues. Navigating between transactions or records can be cumbersome. There also is a pretty steep learning curve around the backend language - understanding how fields and records are joined can be challenging at first. For starters, the look could feel more modern. The current UI feels like it's from the mid-2010s, and it sometimes performs like it. Waiting on fields to populate, sublists to load, transactions to save - it all just feels slow. Creating records, while similar across verticals, could be streamlined. It wasn't that easy. We got lucky in that we had a functional consultant live local to our office in northern IL, but even then we took a staged approach to implementation. Financials first, then AP and purchasing, then sales, AR, and inventory. Review collected by and hosted on G2.com.

I find NetSuite most helpful using the bulk tools to invoice orders. I also find it is a system that is user friendly. The upside of using NetSuite is that it is much simpler than other systems I have used in the past. Review collected by and hosted on G2.com.

The least helpful using NetSuite is the 3rd party billing cannot be used with USPS. If a customer has 3rd party billing on their customer page, then USPS cannot be selected. We have to manually take the 3rd party billing off of the order to choose USPS for shipping. That is the only downside of NetSuite. Review collected by and hosted on G2.com.

I really appreciate how NetSuite brings together all of my financial and accounting data, making it easier to prepare our monthly financials. I like how things are linked to one another; for instance, if I'm looking at a report and want to go into the details, all I have to do is select the amount, and it shows all the necessary details. Review collected by and hosted on G2.com.

I don't like that NetSuite doesn't use natural language to find things or reports. It's challenging because the search tools require you to know exactly how to search for something. Also, the initial setup was a bit cumbersome, though it wasn't too bad with the help of a consultant or expert. Review collected by and hosted on G2.com.

I like all the different modules included in Netsuite that can share data with each other. Our sales teams finds the opportunities section helpful in keep track of new (and old) contacts and prospects. Review collected by and hosted on G2.com.

It's hard to customize certain areas without having to use custom scripts (that we can't do ourselves and have to use our Netsuite consultant to do this for us at an added cost). Review collected by and hosted on G2.com.

The most helpful aspect of NetSuite is that it provides a single, integrated platform to manage all business operations like finance, inventory, procurement, and CRM. This eliminates the need for multiple systems and gives real-time visibility into business data. Review collected by and hosted on G2.com.

NetSuite is a powerful platform, but it’s also quite complex and costly to implement and maintain. It requires significant training, comes with a steep learning curve. In my experience, it isn’t feasible to use for project-related work in the manufacturing sector. Review collected by and hosted on G2.com.

I really like that NetSuite is very easy to customize. You can hire a consultant to customize the system or write a script, and the system can be expanded or tailored based on different business needs, making it almost like a bespoke system for any business. It's also very easy to use and understand. Being a 100% cloud-based system is a great benefit, especially since we have people working across the globe and it allows us to see data in real-time without waiting for transactions to process. So, yeah, it's a great benefit to have such an easy-to-customize and fast cloud-based system. Review collected by and hosted on G2.com.

Sometimes, if there's a feature that doesn't work with NetSuite, it can take ages for them to address it with an enhancement because not a lot of customers may want it. Sometimes, there's no workaround, and these enhancement requests can stay in the NetSuite world for ages. Review collected by and hosted on G2.com.

What I liked most about NetSuite was the initial promise. It presents itself as a platform capable of supporting the long term scaling of a growing international business, which made it seem like the right strategic choice when evaluating future growth and operational complexity Review collected by and hosted on G2.com.

The base license covers very little, and many essential capabilities require additional paid modules or third party tools. Basic financial workflows lack automation, integrations are difficult, and reporting is limited. Many processes remain manual unless significant development resources or costly customization are added. Review collected by and hosted on G2.com.