NetSuite Reviews & Product Details

What I like best about NetSuite is having customer information, opportunities, and quotes connected in one place. As a Sales Operations Manager, that visibility helps me track where deals stand, identify follow-up needs, and keep our team aligned.

For example, linking quotes directly to opportunities makes it easier to follow a deal from the initial discussion through the final outcome. I also appreciate the customization options. We use custom fields, sales statuses, and saved searches to organize information around our processes and highlight records that need attention. Review collected by and hosted on G2.com.

The biggest downside for me is the complexity of some sales workflows. In our configuration, certain status changes cannot be reversed, and revisiting a lead marked for future follow-up can require copying the record. That adds extra steps and makes maintaining a clear customer history more difficult.

I would like simpler navigation and more flexibility when handling everyday sales scenarios. The customization options are valuable, but they also require careful setup to keep the process straightforward for the team. Review collected by and hosted on G2.com.

The day to day use of NetSuite allows me to build reports under a specific time frame of expenses I am looking for. The way it categorizes all of the activities is helpful to keep it organized and maintained. The integration of AI will help my organization with extra checks in terms of amounts and ensuring the data is compliant and ties to our manual work or vice versa. Whenever looking up for any sort of data or even pulling reports, it is quick. I believe the pricing is worth it since this system is implemented through different teams, not just our finance team but also our accounting which allows us to view the data throughout our different departments. To set up NetSuite was easy and efficient, as well as figuring out how to use the system, there's always someone who helps assist us with any questions. We've connected NetSuite with ADP which helps us with payroll assistance rather than doing it manually. It's a smooth system that is very beginner friendly and easy to use once consistently used. Review collected by and hosted on G2.com.

Some of the downsides on NetSuite would be how outdated it seems in terms of viewing and navigation. I do feel like it could be updated. We are also currently implementing NSPB (Planning & Budgeting) for a while now and believe it's a bit more different than NetSuite. We wish it were as beginner friendly as NetSuite. Review collected by and hosted on G2.com.

The robust search function saves me time when I need to refer back to related transactions or review transaction history. I also like having the option to use much shorter internal IDs instead of long account/coding names. The import functionality is helpful, and I appreciate how easy it is to add multiple attachments with drag-and-drop. Review collected by and hosted on G2.com.

I dislike how complicated and non-intuitive it is to create a simple report when I need to drill down to information below the general journal entry level. I once spent hours trying to pull detail for all journal entries that hit a given GL account, but it only returned the lines that hit the GL account—not all the lines from the entire journal entry, which is what I was looking for. I’d like to be able to use AI within NetSuite to create a report with the content and formatting I want, instead of going through the lengthy, cumbersome process of selecting parameters one by one from an unbelievably long dropdown lists & trying to decipher without in-window helps what different versions of the same field name actually represent. Review collected by and hosted on G2.com.

I like that the breadth of its capabilities allows it to be customized to any company's needs Review collected by and hosted on G2.com.

It takes a lot of time and effort from third parties to be implemented. A lot of trial and error to get processes refined Review collected by and hosted on G2.com.

The upside of using NetSuite is that it’s already well established. Because of that, there are a lot of applications and software we can sync or link with NetSuite, such as JP Morgan, BlackLine Reconciliation, Zuora, Coupa, and others I may not even know about yet. It’s also easy to navigate.

I’m not entirely sure whether the pricing is expensive or not, but the fact that the company was using NetSuite even before I joined says a lot about its affordability and overall quality. Setup was easy and smooth as well; since it’s online, there’s really no downloading needed.

Another thing I like is how quickly it runs processes like depreciation and amortization—it’s very fast and smooth most of the time. What I like most is that I can customize my reports based on how I need to present them, and I can schedule them to be emailed automatically without having to be online when they need to be sent. Review collected by and hosted on G2.com.

Well sometimes it's the integration issues and downtime issues. One minute it's fast, then the next you find out that the process run is stuck. The integration issue has long been an issue of ours ever since they had a downtime for updating the system. These issues are causing us delays and a lot of manual intervention. Sadly, when you ask a NetSuite IT, they don't really give you an answer right away. Review collected by and hosted on G2.com.

The UI is easy to use, and the process flow is straightforward. Audit trails are simple to follow, and the overall experience isn’t too technical. Review collected by and hosted on G2.com.

There are some loopholes, the process can be even more smooth with adding some missing features. the setups for terms are vague. reports don’t work the way they should and they are not very easy to customize so we need to relay on saved searches. More options for approval workflows need needs to be there and they should be user friendly which can customize according to best practices. Review collected by and hosted on G2.com.

What I like best about NetSuite is having accounting and financial information centralized in one system. I regularly use it for journal entries, AP, bank activity, reconciliations, and financial reporting. The ability to drill down from a financial report directly to the underlying transactions is particularly helpful when researching variances or supporting balances.

I also find the CSV import functionality and saved searches very useful. They allow us to streamline repetitive processes and automate transaction uploads that would otherwise require significant manual entry. NetSuite is flexible enough to support multiple entities, departments, and classes, which is especially valuable in a more complex accounting environment. Review collected by and hosted on G2.com.

One of the biggest challenges with NetSuite is that some processes are not very intuitive, particularly when working with financial reporting and CSV imports. Import errors can sometimes be difficult to troubleshoot because the error messages do not always clearly identify the underlying problem.

Financial reporting can also require significant customization to obtain the information in the exact format needed. I would like to see stronger and more user-friendly reporting tools, especially for cash flow analysis and financial statement preparation.

NetSuite is very powerful, but the learning curve can be steep, and relatively simple tasks can sometimes require multiple steps or customized solutions. Review collected by and hosted on G2.com.

What I really enjoy is a search bar that I use every day. I don't need to remember any particular transactions, I just need to type it and I will find it!. What I also enjoy from AR perspective team is how intuitive it is to issue invoices, create sales orders or apply payments. Creating journals is also very easy. When we have a new joiner, there's no particular training on Netsuite needed as most of the people can get the grip of navigating the NS very easily.

We also have a very good integration with Salesforce through Workato, which speeds up out team's work a lot. Review collected by and hosted on G2.com.

Some of the very basic things are hard to find, like a pdf of the vendor bill. It sits in "communication" tab under "Files". You'd though such an important thing would be more visible on the main page of vendor bill. Review collected by and hosted on G2.com.

I like how everything is in one place with NetSuite. Our company uses it to track jobs and handle billing, which was previously managed on separate platforms. It helps keep everything organized and easy to find. Review collected by and hosted on G2.com.

The integration into other platforms is tricky, and it's not clear where everything needs to be filled out. I sometimes miss steps because I didn't have proper training. When entering opportunities and projects, the tasks don't always integrate with other platforms, and figuring out why is tough. Having back-end access might help, but I don't have it. Also, the initial setup of NetSuite was a bit rough, and I feel like I'm only starting to pick up on tabs that weren't clear to me. Review collected by and hosted on G2.com.

I find NetSuite to be a good system for maintaining our ERP needs. It efficiently records our financial data, supply chain data, and fixed assets and helps reconcile the books at the end of the month. I like how user-friendly it is, allowing us to focus on more important tasks. It's very easy to customise to fit our business needs, and I love the global search and reporting features. The global search is useful for finding almost anything, and I appreciate the ability to use multiple tabs for multitasking. The system's efficiency and ease of configuration are definite highlights, making it straightforward to use. With effective integration capabilities, it fits our global business needs perfectly. Overall, I would strongly recommend NetSuite as it's a very good system. Review collected by and hosted on G2.com.

I think sometimes, NetSuite can be very slow. Also, customer service can be a bit frustrating because when you reach them, they ask you too many questions to get to the bottom of a problem. I expected them to have better knowledge since it feels like they're asking questions as if you're using NetSuite for the first time. So, having better customer support would be helpful. Review collected by and hosted on G2.com.