NetSuite Reviews & Product Details

I am very satisfied with Advanced Support, and the Learning Labs conducted occasionally are also very helpful. Review collected by and hosted on G2.com.

There is a lack of organization and explanation regarding invoicing. Review collected by and hosted on G2.com.

NetSuite is powerful because it brings accounting, billing, purchasing, and financial reporting into one unified system, creating a single source of truth for the business. For finance teams, it helps automate key processes such as invoicing, revenue recognition, and approvals, which reduces manual work and helps cut down on errors. The platform is also highly scalable, allowing companies to grow from startup to enterprise without needing to switch ERPs along the way. NetSuite offers strong real-time reporting and dashboards as well, giving leadership clear visibility into overall financial performance. On top of that, its ability to integrate with tools like Salesforce and other operational systems makes it a solid backbone for a modern SaaS tech stack. Review collected by and hosted on G2.com.

One downside of NetSuite is that its interface can feel complex and not very intuitive for new users, so it often requires additional training to get people comfortable. Implementations and customizations can also be time-consuming and expensive, particularly when the system needs to be tailored to specific workflows. Some reporting and saved search functionality may require technical knowledge to build and maintain effectively. In addition, certain integrations with other systems can require middleware or extra development work. Finally, when you factor in licensing, implementation, and ongoing support, the overall cost can be high for smaller organizations. Review collected by and hosted on G2.com.

I use NetSuite as my main ERP and financial/inventory system because it solves a lot of problems like inventory management, financials, payables, and receivables. Having all the business processes under one platform makes things easy to find, dependable for reporting, and robust to rely upon. What I like most about NetSuite is how customizable it is. It may not be great at any one thing, but you can tailor it to your needs. We were the first retailer of our kind on NetSuite, and we molded it to match our business needs. We've since grown and expanded upon our usage of the software far beyond what we originally intended. NetSuite allows us to modify the system whenever we have a specific business need, like controlling order capacity and delivery scheduling, by creating custom records that fit our requirements. Review collected by and hosted on G2.com.

The UI is slow, clunky, and outdated. I'm hopeful that NetSuite Next (next generation UI) fixes those issues. Navigating between transactions or records can be cumbersome. There also is a pretty steep learning curve around the backend language - understanding how fields and records are joined can be challenging at first. For starters, the look could feel more modern. The current UI feels like it's from the mid-2010s, and it sometimes performs like it. Waiting on fields to populate, sublists to load, transactions to save - it all just feels slow. Creating records, while similar across verticals, could be streamlined. It wasn't that easy. We got lucky in that we had a functional consultant live local to our office in northern IL, but even then we took a staged approach to implementation. Financials first, then AP and purchasing, then sales, AR, and inventory. Review collected by and hosted on G2.com.

I find NetSuite most helpful using the bulk tools to invoice orders. I also find it is a system that is user friendly. The upside of using NetSuite is that it is much simpler than other systems I have used in the past. Review collected by and hosted on G2.com.

The least helpful using NetSuite is the 3rd party billing cannot be used with USPS. If a customer has 3rd party billing on their customer page, then USPS cannot be selected. We have to manually take the 3rd party billing off of the order to choose USPS for shipping. That is the only downside of NetSuite. Review collected by and hosted on G2.com.

I really appreciate how NetSuite brings together all of my financial and accounting data, making it easier to prepare our monthly financials. I like how things are linked to one another; for instance, if I'm looking at a report and want to go into the details, all I have to do is select the amount, and it shows all the necessary details. Review collected by and hosted on G2.com.

I don't like that NetSuite doesn't use natural language to find things or reports. It's challenging because the search tools require you to know exactly how to search for something. Also, the initial setup was a bit cumbersome, though it wasn't too bad with the help of a consultant or expert. Review collected by and hosted on G2.com.

I love how NetSuite offers everything from AP to AR, reconciliations, and month-end close. The audit trail is easy to trace, and NetSuite can handle a high volume of APs. It's the main hub for all our financial data, making forecasting, visibility, and streamlining efficiency so much easier. Being able to review the GL and customize reports allows me to quickly see trends, discrepancies, or variances, which helps improve forecasting accuracy and gives leadership a clearer view of our financials. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

The only thing would be when sending invoices directly from NetSuite, if there is a fail, it doesn't tell you which invoice failed to send and that can be kind of annoying. Review collected by and hosted on G2.com.

I like the real-time data and reliable intel that NetSuite provides. It's easy for non-tech users to pull information and work in the system, which is a big plus. The workflow is easy to understand, making it simple for frontline staff to use the system and provide executives with transactions in real time. Review collected by and hosted on G2.com.

I think data board reporting could be improved with easier drag and drop functionality. Also, item record fields often have similar names, which makes building dashboards time-consuming. Review collected by and hosted on G2.com.

I use NetSuite as an ERP system, and I like that its processes can act as a trigger for other flows throughout different systems, like 3PL and marketing communications. This is pretty handy for everything in the sales order process. I appreciate how NetSuite serves as the center source of truth with permission handling, maintaining data integrity. The trigger-based architecture is useful for automating the entire Quote-to-Cash process lifecycle, reducing handoff errors by automating key steps like fulfillment and invoicing, which cuts down on manual work. Also, I found the initial setup of NetSuite to be very easy. Review collected by and hosted on G2.com.

It's slow and is bad with working with data within NetSuite. It can take minutes to load a single record or even a saved search could take 20 minutes to load. Review collected by and hosted on G2.com.

I like all the different modules included in Netsuite that can share data with each other. Our sales teams finds the opportunities section helpful in keep track of new (and old) contacts and prospects. Review collected by and hosted on G2.com.

It's hard to customize certain areas without having to use custom scripts (that we can't do ourselves and have to use our Netsuite consultant to do this for us at an added cost). Review collected by and hosted on G2.com.

The most helpful function of NetSuite is that it is easy to use as an accounting system, and it includes all the major needs for the small to medium size company. Also, the most part I like is that it provides good online sources with clear documents and guidelines. Review collected by and hosted on G2.com.

The least helpful part is that when I customize a report or design an uploading file to map it to match NetSuite template, it does not have a clear guidance which item is for which actual field in the NetSuite transaction form. I need to guess and test several times. Also, when I have some questions regarding customizing reports but cannot find answer in the website, I did not know where quickly connect to the customer support to resolve my problems. Review collected by and hosted on G2.com.