As a web designer/developer, the sheer speed of the service blew me away the first time I used Netrepid. Review collected by and hosted on G2.com.
Occasional down time. Once or so, every 2 months, we may see a website down. Usually not for very long. Review collected by and hosted on G2.com.
Hands on support is great, we've had several situations where we've used Netrepid's techs. Location is very convenient for us. Review collected by and hosted on G2.com.
Security could be more sophisticated, higher level of security overall. Review collected by and hosted on G2.com.
Netrepid has always been very responsive and never makes you feel dumb. Great customer service. Has always been friendly. Review collected by and hosted on G2.com.
I am not sure what I dislike. I have not had any experiences that did not go well. Review collected by and hosted on G2.com.
Customer service has always been excellent. Review collected by and hosted on G2.com.
Sometimes I'm not as tech savvy as I wish I was and that can create a miscommunication. Review collected by and hosted on G2.com.
THEY ARE VERY HELPFUL AND QUICK TO RESPOND. Review collected by and hosted on G2.com.
I HAVE NOTHING NEGATIVE TO SAY ABOUT NETREPID Review collected by and hosted on G2.com.
ability to contact helpdesk using both phone and email contact methods. Review collected by and hosted on G2.com.
sometimes changes or customizations were not corrected timely Review collected by and hosted on G2.com.
Their response time to our problems is very good Review collected by and hosted on G2.com.
Overkill on emails regarding open tickets Review collected by and hosted on G2.com.
The folks assigned to our agency are always very pleasant, Review collected by and hosted on G2.com.
Hold times can be excessive/waiting for answers Review collected by and hosted on G2.com.
I appreciate your comments. We are always looking for ways to improve and this is valuable feedback. Our new support site should be launched in a couple weeks. This will have improved access to ticketing system, instant chat functionality with the service desk team and online tutorials and training.
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How quickly you can access the engineer and what’s the frequency of their updates?
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