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185 net2phone Reviews
Overall Review Sentiment for net2phone
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Net2 walks you through the process of porting your phones....they are there every step of the way. If you don't understand something, they are ready to explain. Review collected by and hosted on G2.com.
Haven't found anything that we don't like about our new phone system. To date, we've had no issues with our phone and am not sure how they could make any improvements. Review collected by and hosted on G2.com.
Pretty much all features are included with base price with helpful training videos Review collected by and hosted on G2.com.
Did not find them sooner and have enjoyed them since conversion Review collected by and hosted on G2.com.
I liked how well the company had our phones configured at the time of delivery. Moving over from our old phone system was very seamless. Review collected by and hosted on G2.com.
The training videos were not the greatest. I think it would have been better with a more hands on presentation. Review collected by and hosted on G2.com.
Net2phone has a very reliable backbone. If you need a phone system that always works (and who doesn't), Net2Phone delivers! Review collected by and hosted on G2.com.
The only downside to Net2Phone is that you can only have one music on-hold file. The ability to deliver multiple messages is lacking with this system. Review collected by and hosted on G2.com.
The team is very willing to do whatever it takes to make the customer happy. As a partner, they have been extremely helpful with getting involved to meet and exceed the customer's needs. Review collected by and hosted on G2.com.
Hard to have any dislikes about Net2Phone. They have been excellent with customer service and support. If I had to give them a mark in this area for anything, it would have to be with the PBX administration. Parts of it can be a little bit confusing at first and takes some getting used to figuring out the process. Once you have figured out how they have things structured, it is pretty simple to make your way through making changes. Review collected by and hosted on G2.com.
The app on the desktop is easy to manage and easy to use. Just put the number in and dial, make the call, and that's it. Magaging usersis also simple to do. Review collected by and hosted on G2.com.
The user interface needs work. The app for both IOS and Andriod is held together with tape. Very buggy and crashes frequently. Overall the desktop app needs tweaks for ease of use. Here are some suigested fixes or improvements:
* There should be a way to clear all voicemails from the main menu
* Call Recordings can fail to download or only one party can be heard.
* Recordings should have the abilty to seek or skip sections.
* (Suggestion) Program would benifit from detecting voicemails, a conversation. bad number etc and these call results should be displayed in the call history log. Perhaps with Ai
* There should be an option to viiew/review more than 10 calls per page
* Texting/Inbox needs an overahaul.
* Administrators should be able to open users call history and information, etc by clicking on their names under team member stats.
* Greater focus should be placed on call monitoring and reviews. Review collected by and hosted on G2.com.
Cost efficient, solid platform, easy to use, fast customer support, project manager on evety size client. Review collected by and hosted on G2.com.
SMS service is slow and doesn't sync well on mobile. Mobile app for android is glitchy. Review collected by and hosted on G2.com.
Net2Phone has a lot of great features! I love our auto-attendant and the online admin profile. Their team provides great customer service! Net2Phone is a great alternative to larger providers. Review collected by and hosted on G2.com.
We have had some issues with phone calls dropping and disconnecting in the past. The Net2Phone team helped us resolve these issues. VoIP is a great service, but does seem a bit "glitchier" than traditional phone lines. Review collected by and hosted on G2.com.
