net2phone
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net2phone
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4.4 out of 5 stars
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net2phone Reviews & Product Details - Page 8

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net2phone Overview

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What is net2phone?

net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful Unified Communications software and tools. Trusted by clients and partners across the globe, net2phone has disrupted the telecommunications market by delivering the highest quality phone solutions, a diverse range of advanced features, locally-based technical support, and innovations beyond a business phone connection. Request a demo of the net2phone product to see how our leading business communications tool can empower your organization. Unite, net2phone's flagship solution for businesses, offers an all-in-one solution for voice, video, and messaging, offering seamless communications. Manage teams, effectively collaborate, and support customers no matter where you are.With over 40 innovative VoIP features, you’ll keep your customers happy while boosting overall business communication. Manage teams, effectively collaborate, and support customers no matter where you are. Stay flexible and make and receive calls using a browser, mobile app or desk phone from anywhere in the world. Get more done with teams and clients using our included video conferencing tool, Huddle. Use video recording, screen sharing, break-out rooms, and other productivity-enhancing features without additional subscriptions. Use included SMS and chat to keep your personal number private and maintain your business identity when communicating with teams and partners. Send updates, photos, videos and files to quickly share information. Integrate your business phone system with your existing tools to streamline processes and create structured workflows. Seamlessly integrate with top productivity apps or create your own with our open API. Streamline, improve customer satisfaction and lower costs with our feature-rich business communication solutions.

net2phone Details
Discussions
net2phone Community
Languages Supported
English, French, Portuguese, Spanish
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Product Description

Hosted VOIP Solution

How do you position yourself against your competitors?

net2phone provides industry-leading cloud-based phone solutions to businesses. A comprehensive suite of features, integrations with popular online platforms, toll-free access, and unlimited international calling to over 40 countries comes included in all of our plans. More than just a dial tone, net2phone also offers video conferencing services, a free mobile app, and call data analytics tools.

Every business needs a reliable communications solution to keep them connected to clients, partners and team members. The net2phone solution enables users to call, message, and video chat with important contacts and leverage various tools to provide callers with a professional and interactive calling experience. Through net2phone’s user-friendly portal and intuitive analytics tools, administrators can oversee usage of their phone system and review call data to gain deeper organizational insights.

Seller Details
Seller
net2phone
Year Founded
1996
HQ Location
Newark, NJ
Twitter
@net2phone
1,928 Twitter followers
LinkedIn® Page
www.linkedin.com
260 employees on LinkedIn®
Description

net2phone is a leading provider of cloud-based communication solutions, specializing in VoIP services for businesses. Offering a range of products including virtual phone systems, unified communications, and international calling services, net2phone aims to enhance connectivity and collaboration for organizations of all sizes. Their platform integrates with various business applications, enabling seamless communication and scalability. For more information, visit their website at https://net2phone.com/.

Ziad G.
ZG
Overview Provided by:
Ziad Ghadbane

Recent net2phone Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Excellent service and support. True 24/7 US based knowledgeable techs."
Easy to set up and uncomplicated onboarding process. 24/7 US based tech support.
Read more
DS
Dennis S.Small-Business (50 or fewer emp.)
5.0 out of 5
"One stop shopping"
They install with support with an onboarding specialist. This person is dedicated to you from beginning to end and beyond. All support is US based....
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Excellent customer service at a great price"
Pretty much all features are included with base price with helpful training videos
Read more

net2phone Pricing

Essentials
$23.99
1 user Per Month
Professional
$27.99
1 user Per Month
See all 2 net2phone pricing levels
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net2phone Media

net2phone Demo - SONAR Client Portal
SONAR is the client portal used by net2phone's Canada-based customers. It is a self-service portal where users can manage a variety of call and system preferences as well as review messages, call history, contacts, and more.
net2phone Demo - Unite Client Portal
Unite is the client portal used by net2phone's U.S.-based customers. It is a self-service portal where users can manage a variety of call and system preferences as well as review messages, call history, contacts, and more.
Answer a few questions to help the net2phone community
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185 net2phone Reviews

4.4 out of 5
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4.4 out of 5
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net2phone Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for net2phoneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AN
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about net2phone?

they are some what easy to use and figure out Review collected by and hosted on G2.com.

What do you dislike about net2phone?

the options for when you are trying to answer multiple lines are not always available. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

none, really, it is my office phone Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about net2phone?

This Company Rocks - the Support is A++! Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Need more details about SKUs / Descriptions - what is or is not included on each? Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

Fast, reliable Communications. Review collected by and hosted on G2.com.

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John W.
JW
Director of Technology Integration
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

Their ability to make a complex system dead simple is what I love best. Working on phone systems over the years from using a master phone to program to other web systems and hybrid systems, this system is my favorite. Tons of features and very straight forward. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

The mobile app will sign out from time to time on my iPhone and when it does so, the password page disappears when I go to my password manager to copy the password.

A windows app would also be nice. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

CRM integration, no desk phone, true mobile work from anywhere. CRM integration works very well. The ability to use the web or a mobile phone with headset has been flawless. Review collected by and hosted on G2.com.

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Verified User in Packaging and Containers
AP
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about net2phone?

Easy to set up and get going with, but enough features to achieve the experience we need. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Call quality is not what we're used to. Crackled sound and dropped calls are too common. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

Call routing and the ability to make/receive calls away from the desk. Review collected by and hosted on G2.com.

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Bruce T.
BT
IT Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

The stability and support. I can get issues resolved in under 10-15 minutes usually. We've experienced almost no outages since we've been using Net2Phone's managed VOIP service. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

I'd say the business portal we have access to for managing the virtual pbx settings and the IVR isn't the most intuitive to use. It would be great if they update it in the future to match some of the competitor's managed VOIP portals. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

We needed our VOIP phones to plug into any of our satellite centers and just work without requiring a VOIP gateway on the network. With net2phone they connect quickly and smoothly. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about net2phone?

Netephone was very patient in getting our client numbers ported from AT&T which was very difficult Review collected by and hosted on G2.com.

What do you dislike about net2phone?

I wish the dealers had a direct line to support. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

No problems at this time Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about net2phone?

Love having my desk phone sync with my cellphone! Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Nothing I dislike so far. I am a new User. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

Synced with my cellphone gives me the ability to receive phone calls if I am not at my desk! Review collected by and hosted on G2.com.

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Alejandro A.
AA
Sales and operations director
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

I can follow up greatly on my teams performance ! Review collected by and hosted on G2.com.

What do you dislike about net2phone?

It is a bit slow or consumes to much resources of the devices Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

I can call my customers from anywhere!! Review collected by and hosted on G2.com.

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Alejandra A.
AA
Office Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

Ease of use, transcription of voicemail to email Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Navigating the physical phone can be tedious Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

I can take and make business calls from my cell and use the company number. Having a mobile app is convenient. Review collected by and hosted on G2.com.

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DG
CFO
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about net2phone?

Customer service has been awesome and they were able to walk me thru the process of going from analog to VOIP. We have a few issues and every time they were able to resolve Review collected by and hosted on G2.com.

What do you dislike about net2phone?

They do have almost too many options, as we just needed a simple system. Thus it took a little bit more work to make it a more simple system. Review collected by and hosted on G2.com.

Recommendations to others considering net2phone:

Net2phone can be used for just one person to more than 50 persons. Their customer service exceeds the big-name carriers tenfold. It is also a one-stop-shop, they supplied the phones etcetera, and the port over was done in 5 minutes. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

We no longer need an intercom system as we could answer our business lines from anywhere using the phone app. Also we can easily program items online using our account. Review collected by and hosted on G2.com.

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