net2phone Reviews & Product Details - Page 5

I wanted to be served by a Canadian corporation. Review collected by and hosted on G2.com.

The service seems to be geared around a proprietary layer on top of industry-standard SIP technology, and the support team lacks critical knowledge of the tech. Review collected by and hosted on G2.com.

Net2phone never give up a stuck in there with me and did all this and help me out so much. Great bunch of people to work with. Review collected by and hosted on G2.com.

Cannot think of any dislikes have always had a great experience Review collected by and hosted on G2.com.

Having the call log with time stamps, caller numbers, search function, and call time logged is helpful for our sales and support team. Their support line has always been helpful and understanding when we have needed their assistance. Review collected by and hosted on G2.com.

Occasionally having to refresh the browser's cache due to computer microphone and headset audio not properly functioning feels like it shouldn't be required. Though support has always been helpful when needed. Review collected by and hosted on G2.com.

It just works! I know it isn't unusual, but the VM to email function is great. The online portal for configuring VM makes it really easy too, and you can do it from anywhere - not just your office. Review collected by and hosted on G2.com.

I don't think there are any downsides unless someone offers the same service for cheaper. Review collected by and hosted on G2.com.

Their onboarding process and customer service is exceptional. Their teams are very responsive, courteous, and helpful. Review collected by and hosted on G2.com.

Their initial webinar for learning to use the actual phones is limited to the basic phone. There is no webinar for the higher-end touchscreen phones. This is a little frustrating. Review collected by and hosted on G2.com.

I like that the representatives are able to understand and complete requests promptly. Review collected by and hosted on G2.com.

Nothing to add at this point. They could read my mind and that may be helpful. Review collected by and hosted on G2.com.

Net2phone was very responsive and easy to work with . They took the time to listen to the customer and provide a viable solution for his end user.They are more flexible than other providers and don't require large minimum commitments. Review collected by and hosted on G2.com.

Their off hours customer service needs a little more experience and not provide a standard solution if a problem is out of the box . So a bit more training would be helpful. Review collected by and hosted on G2.com.

Their customer service is fantastic. Their customer support agents know their product and can usually solve the problem live on the phone with you. They really try to understand what you are trying to do and come up with the most effective/simplest solution. Review collected by and hosted on G2.com.

We frequently have issues with dropped calls, particularly with call transfers, and overseas extensions. We have a number of team members in the Philippines and this happens to them frequently. Review collected by and hosted on G2.com.

We really appreciated the system stability and notification of outages which were few. Review collected by and hosted on G2.com.

The least helpful were new associates who didn't know when to ask someone with experience for help which caused issues with service. Review collected by and hosted on G2.com.

The onboarding specialist Daniela Pretell always provides a great implementation experience. Phones are easy to use & they have U.S. based customer support. Review collected by and hosted on G2.com.

Would like to have on hold message rotation implemented in the future. Review collected by and hosted on G2.com.