net2phone Reviews & Product Details - Page 4

There is nothing to like, the service and response time is terrible. There is no direction in how the process works and who is involved. Review collected by and hosted on G2.com.

Everything, the onboarding and provisioning tasks were a complete nightmare, emails and requests are ignored or it takes days and reminders to get a response. Review collected by and hosted on G2.com.

We have been using this company for a few years now. Any time I need help their staff is always there, always know what they are talking about and always friendly. What's not to like? Review collected by and hosted on G2.com.

When the internet goes down so does our company but that's the sad part about VOIP in general. It's rare so not a deal breaker. I would recommend VOIP to anyone. I recently learned (this past weekend) that all the people who have copper lines with Bell Canada will be switching over to FIBE and they will now lose their dedicated phone lines in case of a power outage. If there is no power you will no longer be able to call anyone, not even 911 so if you don't have a cell phone....... I guess you are SOL. Oh wait, this was supposed to be a dislike. Nope, sorry can't think of anything bad all things considered. Review collected by and hosted on G2.com.

The ease of implementation is key. All phones are pre-programmed, and boxes are labeled with the user's name and extension number. Phones arrive before porting date so we can ensure they are working and port date testing is thorough. Training materials are easily accessible and users/administrators can attend live training before or after installation. If I have needed support, response live and via email is very quick and technicians are very knowledgeable and thorough. Review collected by and hosted on G2.com.

More detailed information about the the scope of capabilities and limitations of phones/features prior to selling would be helpful. Review collected by and hosted on G2.com.

I love being able to customize everything within our system at a click of a button. Having an auto attendant is absolutely amazing!! Over the past few years we have been able to quickly change modify how the system works best for our company as it grows and the needs change. Review collected by and hosted on G2.com.

I can't think of anything that is least helpful, but I would love to see a few features enhanced or added. It would be great to be able to have a company contacts list that everyone would be able to access, add, edit etc, for anyone that is outside of the organization. Also, the app is wonderful but we have had issues with connectivity and clarity when making call through that feature. Review collected by and hosted on G2.com.

Jeff was very informative and walked me through everything he did. He upgraded our firmware on the phone because he saw it was outdated. He was patient and knew what he was doing. We got disconnected, and he called me right back without hesitation. Mr. Jeff was great; you are lucky to have him on your crew. Review collected by and hosted on G2.com.

Nothing. I have no issue with net2phone at this time. Review collected by and hosted on G2.com.

Allows us to work from anywhere. Smooth and efficient, never any issues! Would recommend it to all. Price is very reasonable as well! Review collected by and hosted on G2.com.

Sometimes the app is not as seamless as I believe it should be. Review collected by and hosted on G2.com.

love their simple online platform. easy to connect with clients via text. we also like that phone calls are recorded for quality assurance. the voicemail system is also convenient; allowing transcripts which can help ease the confusion of the audio. Review collected by and hosted on G2.com.

there aren't many things that our office has had issues with regarding the systems net2phone offers. this is one of the few vendors that our agency uses that does not end with frustration on a weekly basis lol. Review collected by and hosted on G2.com.

Net2Phone has a good interface to easily manage each location's phone system without extensive technical knowledge required. Managing the auto-attendant is easy because the system shows you visually what each button will do. Review collected by and hosted on G2.com.

Compatibility with popular carriers such as Rogers is fairly poor. There are known issues with the standard modems utilized by Rogers which will cause calls to frequently drop. Unfortunately neither Rogers or Net2Phone are willing to accept fault for this issue and you will be stuck with a faulty phone system unless you are willing to change your internet service provider. Which is a shame because the system itself is good at locations with other service providers. Review collected by and hosted on G2.com.

Not needing a physical desk phone is convenient. Especially, since we have remote workers that sometime come into the office to do their work. Review collected by and hosted on G2.com.

Customer service is not that great and the call often cuts in and out so most of the conversation is missed. Review collected by and hosted on G2.com.

I love the integration into all the platforms I access it on. I can seamlessly transfer between using my wifi landline office phone, or logging into the app on my cell phone, or through the website to answer, screen, or transfer my calls. Review collected by and hosted on G2.com.

I feel like the limitations are based on my lack of knowledge. I'm sure if I knew the right questions to ask of the Devs, I'd receive the service that I need. I can't think of anything glaring Review collected by and hosted on G2.com.