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185 net2phone Reviews
Overall Review Sentiment for net2phone
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That I ported off the Net2Phone platform and finally don't have to deal with them. Review collected by and hosted on G2.com.
They're a nightmare company to deal with. They had a multiple billing errors, when we needed technical support they couldn't fix things do I paid a tech for help and now I provided 30 day notice and theyre sending a $600 ETF and I'm going round and round emailing them showing them their emails with my contract end date and still no conclusion Review collected by and hosted on G2.com.
The customer support is so helpful. Any time I have had an issue or concern, I have been able to speak with a live person who always goes above and beyond with their assistance. Review collected by and hosted on G2.com.
Sometimes it is difficult to establish new schedules for the ring groups. I have also been having trouble getting calls to ring on just my staff's cell phones and not on any office device. I am sure the awesome customer support can help me though. Review collected by and hosted on G2.com.
Small team which excells at delivering value!
Everyone I have worked with does know what they are doing and can help out!
When there is a challlenge, you can call in and get ahold of the people that can help. Review collected by and hosted on G2.com.
Nothing I can think of right now, they deliver as they promise! Review collected by and hosted on G2.com.
We have used net2phone for almost 10 years and it is mostly perfect! Review collected by and hosted on G2.com.
No real downside... it would be very helpful if we could search for recorded calls via a telephone number vs by date Review collected by and hosted on G2.com.
We lowered our monthly phone bill and gained international calling, our two primary goals for going to a VOIP service. By getting extensions, an auto attendant, and individual voicemails, we feel more professional to first-time callers and have reduced some of the receptionist burdens from our bookkeeper. We also started using Yealink's ruggedized phones on the factory floor, a vast improvement over the old phones we've used and replaced for decades. Net2Phone's onboarding specialist was helpful with any questions we had, and after two months, we haven't had any problems. Review collected by and hosted on G2.com.
We haven't had any problems with Net2Phone, and I'm sure that if we did, they would remedy the issue. Review collected by and hosted on G2.com.
Service after the sale. Customer Service reaction time via email. Review collected by and hosted on G2.com.
Documentation and customer education after the sale. The more customer usage of features mean more retentions and chances of error witch by customer usage will inspire N2P to fix its inherit hidden problems. Review collected by and hosted on G2.com.
Over multiple interactions with a variety of individuals (from support to Customer Satisfaction to Acct Management) each person was enthusiastic to help and ensured any 'transfer' to another dept/individual was complete prior to stepping away from the call. Review collected by and hosted on G2.com.
Some things aren't as intuitive as they could be. Review collected by and hosted on G2.com.
When the service works the call clarity is on par with other SIP trunk providers. Review collected by and hosted on G2.com.
When we have issues, which is infrequent but critical, their support regularly takes exceedingly long times to review basic issues. It's something that's happened many times. This time specifically, I reached out because I have only two companies (RocketCyber and Cities Digital) telling me they're suddenly getting a busy signal when calling our SIP trunk. All other people are fine. It's very strange and of course we looked at our PBX internally; blacklist etc. Call isnt reaching the PBX at all so we open a ticket with them.
I opened the ticket on a Monday, and by Thursday they're still asking me what number it was/ what time. Said I needed to provide an example that occured within the last 24 hours. I said, well, if my ticket had been responded to on Monday or Tuesday you'd have that. The call comes specifically from RocketCyber NOC for early detection malware alerts and I can't force them on a dime to call us. The Friday after that, an entire week has gone by and crickets, and Im getting an automated email that if I dont respond they'll close the ticket.
Last year at one point we had an issue that took two weeks to get a reply at all! We had a client with one way audio issues, which is usually a NAT issue in the VoIP world, but it only happened on a few inbound numbers. All others were fine. Since firewall rules dont discriminate against phone numbers we figured there might be an issue on the carrier end. If it was a NAT issue then we'd have it on every call. We popped in our FlowRoute DID and everything went away. Left it that way for like a week to be sure....
Bottom line is that none of the issues I've had have been resolved to my satisfaction, its difficult to get them to follow up, onboarding was painful for my last 3CX deployment; the specialist was hard to get to follow up and that account had a lot of DID's. I'd really just recommend you steer clear; they're in a crowded market space; 3CX phone system no longer supports them; just go with someone else. Review collected by and hosted on G2.com.
