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185 net2phone Reviews
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Their Customer support team is really hands on and gets things resolved. Also not too expensive. Review collected by and hosted on G2.com.
There are companies out there with more features. Review collected by and hosted on G2.com.
My husbands business was undergoing a hostile takeover attempt. Mark helped me during my lowest point. He quickly resolved the matter and found an amazing "out of the box" solution. Fighting an evil hostile company was daunting but having an Angel like Mark helping us was beyond amazing. Thank you !!! ( He has a lovely Irish accent too) Review collected by and hosted on G2.com.
Only downside is I could not run to staples and buy phones in an emergency when hostile employee threw all our phones out. Review collected by and hosted on G2.com.
The portal is easy to navigate, and their support staff is fairly responsive and have been able to resolve our issues quickly. Setting up the system is straightforward and intuitive. Review collected by and hosted on G2.com.
There are hidden taxes and fees that are added onto the bill that are not discussed on the inital quote, close to 25% of what the initial quote was. This is not a deal breaker, but it would have been nice to have a frank discussion about the total charges. The portal has some limitations for admin access, and you need to contact support to make certain changes. Review collected by and hosted on G2.com.
It is portable-we can bring our phones home or not bring them home, but still have access to the phone ringing at all times (that we select each day/week/month). I love the clearness when speaking and hearing others speak. I used to have difficulty with the old phone line phones, but since using the voice over internet phone system, I no longer have that concern. Extremely easy to use/learn usage and follow as an administrator the calls/voicemails, length of time to answer, etc. Review collected by and hosted on G2.com.
The only issue is if the internet goes down, so do our phones. Fortunately, this is rare now that Comcast has finally fixed our internet lines. We had issues before VOIP, and they were forced to find the problem once we purchased this system! Review collected by and hosted on G2.com.
We have used Net2Phone for many years, and they are outstanding. Anytime we have service requests, they are handled promptly and efficiently. Everyone is friendly and helpful. The portal is excellent, and the app is wonderful too. It is effortless to work from anywhere. I highly recommend them. Review collected by and hosted on G2.com.
I have nothing negative to say about Net2Phone. This is not their fault, but the Polycom phones are not the greatest. When calls come in, the telephone becomes unfunctional to put a call or hold or access other features. Review collected by and hosted on G2.com.
Very helpful and knowledgeable staff. From order processing to delivery and implementation Review collected by and hosted on G2.com.
There is nothing to mention here as the staff is very helpful. Review collected by and hosted on G2.com.
Live, friendly, people, motivated to assist you. The employee was very paient and knowledgable about thier services.Just keep up the good customer service, and you have a customer for life. Review collected by and hosted on G2.com.
The service as come a long way, the only complaint I have is they were not as helpful a couple years ago, but they have grown leaps and bounds form that point. Keep it up! Review collected by and hosted on G2.com.
The Net2Phone reps are always, without fail, exemplary!!! It does not matter which Rep I talk to, they are always professional, knowledgeable, and willing to laugh with my dumb jokes. Thanks again y'all!!! Review collected by and hosted on G2.com.
Our Company doesn't make setting changes often enough, so I forget how to make them when changes are required. I feel as though I need to bug the Reps a little more often than I would prefer. Review collected by and hosted on G2.com.
Nothing, I am very disappointed in this service. Review collected by and hosted on G2.com.
Customer service and the lack of attention to tickets opened. Extremely difficult to set up and very little help from the engineering team. Review collected by and hosted on G2.com.
