net2phone
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net2phone
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4.4 out of 5 stars
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net2phone Reviews & Product Details - Page 17

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net2phone Overview

Editedit
What is net2phone?

net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful Unified Communications software and tools. Trusted by clients and partners across the globe, net2phone has disrupted the telecommunications market by delivering the highest quality phone solutions, a diverse range of advanced features, locally-based technical support, and innovations beyond a business phone connection. Request a demo of the net2phone product to see how our leading business communications tool can empower your organization. Unite, net2phone's flagship solution for businesses, offers an all-in-one solution for voice, video, and messaging, offering seamless communications. Manage teams, effectively collaborate, and support customers no matter where you are.With over 40 innovative VoIP features, you’ll keep your customers happy while boosting overall business communication. Manage teams, effectively collaborate, and support customers no matter where you are. Stay flexible and make and receive calls using a browser, mobile app or desk phone from anywhere in the world. Get more done with teams and clients using our included video conferencing tool, Huddle. Use video recording, screen sharing, break-out rooms, and other productivity-enhancing features without additional subscriptions. Use included SMS and chat to keep your personal number private and maintain your business identity when communicating with teams and partners. Send updates, photos, videos and files to quickly share information. Integrate your business phone system with your existing tools to streamline processes and create structured workflows. Seamlessly integrate with top productivity apps or create your own with our open API. Streamline, improve customer satisfaction and lower costs with our feature-rich business communication solutions.

net2phone Details
Discussions
net2phone Community
Languages Supported
English, French, Portuguese, Spanish
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Product Description

Hosted VOIP Solution

How do you position yourself against your competitors?

net2phone provides industry-leading cloud-based phone solutions to businesses. A comprehensive suite of features, integrations with popular online platforms, toll-free access, and unlimited international calling to over 40 countries comes included in all of our plans. More than just a dial tone, net2phone also offers video conferencing services, a free mobile app, and call data analytics tools.

Every business needs a reliable communications solution to keep them connected to clients, partners and team members. The net2phone solution enables users to call, message, and video chat with important contacts and leverage various tools to provide callers with a professional and interactive calling experience. Through net2phone’s user-friendly portal and intuitive analytics tools, administrators can oversee usage of their phone system and review call data to gain deeper organizational insights.

Seller Details
Seller
net2phone
Year Founded
1996
HQ Location
Newark, NJ
Twitter
@net2phone
1,928 Twitter followers
LinkedIn® Page
www.linkedin.com
260 employees on LinkedIn®
Description

net2phone is a leading provider of cloud-based communication solutions, specializing in VoIP services for businesses. Offering a range of products including virtual phone systems, unified communications, and international calling services, net2phone aims to enhance connectivity and collaboration for organizations of all sizes. Their platform integrates with various business applications, enabling seamless communication and scalability. For more information, visit their website at https://net2phone.com/.

Ziad G.
ZG
Overview Provided by:
Ziad Ghadbane

Recent net2phone Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Excellent service and support. True 24/7 US based knowledgeable techs."
Easy to set up and uncomplicated onboarding process. 24/7 US based tech support.
Read more
DS
Dennis S.Small-Business (50 or fewer emp.)
5.0 out of 5
"One stop shopping"
They install with support with an onboarding specialist. This person is dedicated to you from beginning to end and beyond. All support is US based....
Read more
Verified User
C
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Excellent customer service at a great price"
Pretty much all features are included with base price with helpful training videos
Read more

net2phone Pricing

Essentials
$23.99
1 user Per Month
Professional
$27.99
1 user Per Month
See all 2 net2phone pricing levels
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net2phone Media

net2phone Demo - SONAR Client Portal
SONAR is the client portal used by net2phone's Canada-based customers. It is a self-service portal where users can manage a variety of call and system preferences as well as review messages, call history, contacts, and more.
net2phone Demo - Unite Client Portal
Unite is the client portal used by net2phone's U.S.-based customers. It is a self-service portal where users can manage a variety of call and system preferences as well as review messages, call history, contacts, and more.
Answer a few questions to help the net2phone community
Have you used net2phone before?
Yes

185 net2phone Reviews

4.4 out of 5
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4.4 out of 5
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net2phone Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for net2phoneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

Getting our IVR set was a challenge but they did an amazing work and assisted us every step of the way. Consistent, solid and reliable telephony services. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Nothing really; we are extremely satisfied with all aspects. Review collected by and hosted on G2.com.

Recommendations to others considering net2phone:

The common error is to downplay our business needs because we think less options means less costs. Plan your wildest scenario and discuss it their specialists. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

Telework was made easy and seamless. Review collected by and hosted on G2.com.

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Verified User in Real Estate
AR
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about net2phone?

Gives personal service, don't feel like a number Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Nothing to dislike, always get a fast response and resolution to the issue Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

Able to work remoely, provide quick service to our clients and track incoming and outgoing calls. Review collected by and hosted on G2.com.

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Response from Kristy Martin of net2phone
Editedit

Hi There! Thank you so much for your review- we're happy to hear we are helping your business function remotely. Have a great day!

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Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

Prompt service, price (compared to using Bell), being able to use Sonar and all the features available. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

This is nothing to do with Versature, but a VOIP system is affected by our internet. We use Rogers, If Rogers internet goes down for any length of time we are without phones (unless we can forward it). Review collected by and hosted on G2.com.

Recommendations to others considering net2phone:

Try it - you'll like it Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

The biggest benefit is cost. We were using Bell and when we switched to Versature a few years ago, the cost of phone service went down by 2/3rds.

We can select who we want to answer the phones. We can see call history. Review collected by and hosted on G2.com.

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Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

Support is immediate and very friendly and easy to talk to. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

This is a managed service and I like having a hands on approach to solve issues and configure option without having to call support for the simple things, but like I said it is a managed service and thats what you pay for. Review collected by and hosted on G2.com.

Recommendations to others considering net2phone:

The support, when required is outstanding. I have waited for support from other companies and there has been an 8 hour turn around. This is generally within minutes. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

We used to host our own PBX switch and have done away with the costs of ownership including maintenance and managment. Review collected by and hosted on G2.com.

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Anesti T.
AT
Senior Recruitment Consultant
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

Calling options through Sonar, mobile or wired handset Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Setting up sonar and where to ring is not very intuitive Review collected by and hosted on G2.com.

Recommendations to others considering net2phone:

This is a great product with or without a voip handset. Make calls from anywhere using the mobile app or via laptop. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

making business calls from anywhere Review collected by and hosted on G2.com.

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Trevor K.
TK
Chief Technology Operations
Small-Business(50 or fewer emp.)
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Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about net2phone?

Very reliable and fast to offer services Review collected by and hosted on G2.com.

What do you dislike about net2phone?

I would like more controls over the system more advanced options so that i don't have to call Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

We leverage them for our IVR and hosted VOIP solution. We save on costs and the system is very flexible Review collected by and hosted on G2.com.

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Ally T.
AT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

The service provided is very consistent and comprehensive. Plus, whenever I need customer support there's no wait and no problem! Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Slight lag in the voice, but I'm sure that's just because I'm on another continent. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

Intercontinental telephone service. Review collected by and hosted on G2.com.

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Verified User in Recreational Facilities and Services
AR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

Never any issues but when small hiccoughs happen, we can always count on quick and fast resolutions Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Can’t really think of anything at the moment Review collected by and hosted on G2.com.

Recommendations to others considering net2phone:

I can only keep saying that whenever there are a little hiccoughs a little issues with mostly set up there always quick to reach and quick to fix an address the issues Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

No problems actually more set up complications that are always quickly resolved when we make changes Review collected by and hosted on G2.com.

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William Brent F.
WF
Chair Insurance and Risk Management Committee
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

Friendly, fast service. Great product, fair pricing. Free International calling to anywhere I would call. Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Only improvement would be Improved clarity around rules for free international calling. Like in certain countries cellphones are not covered. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

6 offices, in 3 countries, 20 people working from home, all on the same phone system. All just an internal call away. Review collected by and hosted on G2.com.

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Verified User in Human Resources
AH
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about net2phone?

Price is affordable and their plans flexible, particulaly during covid Review collected by and hosted on G2.com.

What do you dislike about net2phone?

Nothing really stands out, except for this questionaire. It wants a minimum number of characters. Review collected by and hosted on G2.com.

Recommendations to others considering net2phone:

Cost is considerably lower compared to most telephony vendors, plus youre not paying a US based company. Review collected by and hosted on G2.com.

What problems is net2phone solving and how is that benefiting you?

Flexibility in their rate plan, as we expand and contract our work force Review collected by and hosted on G2.com.

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net2phone