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185 net2phone Reviews
Overall Review Sentiment for net2phone
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-easy to use when making/accepting calls and also transferring calls or calling extensions internally.
-option to access via App or SONAR phone remotely
-voicemail recording option to be forwarded to email address Review collected by and hosted on G2.com.
- the only downside is it's fully reliable on WiFi, so when our Company looses internet connection (or Power), we loose the phone system at the same time. Fortunately it's not an issue we see often Review collected by and hosted on G2.com.
The most helpful thing about net2phone has been Mark--the Customer Success Account Manager we have been working with. He has helped to take our account to meet every need we ask for. We are a nonproft orgaanization that dpends on speaking daily with our community members and net2phone is helping to make this possible. I enjoy the option of call recording and that there will be an option for whisper-tone in the future! Review collected by and hosted on G2.com.
I dislike that I have to delete voicemails one by one and that the browser version occassionally freezes. If there was a software version to download I'm sure it would eliminate many of the issues we have as we mainly use the browser version. Review collected by and hosted on G2.com.
Customer services is fantastic and they have been a great help during the pandemic. They answer questions in a timely manner and I have been in contact with people in the organization to assist in providing training material to our users. Our rep at Versature is on the ball when dealing with renewals of our contract and goes the extra mile to make sure that our needs have been met.
I took on the admin role a little over a year and a half ago and was expecting a steep learning curve on learning the system, but after about an hour of digging through the system, I was pleasantly surprised to the fact that I had pretty much mastered it so that I could carry on with more pressing tasks.
I like that in my time here Versature has not once failed, and I can come in the office and never have to worry about Versature being on my radar.
Also their support team has been great, when one of our phones died on use we had a replacement delivered to the office by the next day already configured and ready to go, all I had to do was plug it in and wait until is started up. Review collected by and hosted on G2.com.
No admin access to the hardware makes troubleshooting network issues troublesome at times. Other than that there aren't many complaints if any. Review collected by and hosted on G2.com.
There are a ton of great features with versature phone systems. You can have multiple business lines and different phone messages (On hold, after hours etc) for each business line. Plus calling phone to phone internally is also awesome. Review collected by and hosted on G2.com.
The only thing i dislike and since it is over the internet, if the internet is out or really choppy, the phones dont work great. Review collected by and hosted on G2.com.
Flexible and reliable service for our global operations,
Great support always ready to help and accommodate requests and features, Review collected by and hosted on G2.com.
the name change
preferred Versature
.... Review collected by and hosted on G2.com.
Easy to set up and forget. We have not needed to revisit the settings since the original install. Review collected by and hosted on G2.com.
Nothing to dislike! Net2Phone has done everything we have wanted. Review collected by and hosted on G2.com.
