N-able MSP Manager Reviews & Product Details

What I like best about N-able MSP Manager is its all-in-one approach to managing client accounts, billing, and service tickets. The platform’s ease of use and automation features streamline daily tasks, making it easier to stay organized and provide better service to clients. Review collected by and hosted on G2.com.

One downside of N-able MSP Manager is that some features, like reporting and customizations, can feel limited. It would be helpful to have more flexibility in tailoring reports to specific business needs. Review collected by and hosted on G2.com.

Best thing about it is that it is accessible from basically anywhere I want, personal pc, work pc, and its efficacy directly to the point when using Review collected by and hosted on G2.com.

That it keeps asking me to do updates on it Review collected by and hosted on G2.com.

It's easy usage for beginners, I like that its was easy to teach my colleagues how to use the platform. Review collected by and hosted on G2.com.

I think it's speed compared to other similar services I use could be better but still a good platform. Review collected by and hosted on G2.com.

I love that it is easy to navigate, which makes everything more straightforward. Managing tickets here is seamless. Review collected by and hosted on G2.com.

I would love it if you could customise more, in terms of layouts and the general flow. Review collected by and hosted on G2.com.

tha full integration with rmm and autoamte in open and close ticket Review collected by and hosted on G2.com.

need a help in settings all things up the firsti time with parameters and billing Review collected by and hosted on G2.com.

N-able MSP Manager is known for its comprehensive feature set, automation capabilities, scalability, and strong customer support, all of which contribute to improving efficiency and effectiveness for managed service providers. Easy to use and Integration and Implementation is fairly easy to follow. N-able MSP Manager is a central tool for MSPs to manage their IT services and support their clients, and its frequency of use reflects the ongoing nature of IT management and support activities. Review collected by and hosted on G2.com.

Limited Customization Options, Cost and Pricing Structure, User Interface and User Experience Review collected by and hosted on G2.com.

Scalability: MSPs often work with a variety of clients, each with unique needs and requirements. A good MSP Manager should be scalable, allowing MSPs to add new clients and devices without a significant increase in complexity. Review collected by and hosted on G2.com.

Lack of Integrations: Integration with other tools and systems is crucial for a seamless workflow. If a tool lacks integrations with key applications or services, it might limit its overall utility. Review collected by and hosted on G2.com.

Quick to respond

Communicates well

Easy to use Review collected by and hosted on G2.com.

It is little slow.

Reporting is also not good Review collected by and hosted on G2.com.

I liked that you could interface it with the rest of the software offered by N-Able as well as other software. Also, the overall admin management part of the software is intuitive enough that you don't need a degree in it to get what you want from the software. Review collected by and hosted on G2.com.

There are some limitations on some of the menus that made it harder to properly report out to customers or to identify what tech was doing for the customer. More flexibility in some of the menus would be very helpful! Review collected by and hosted on G2.com.

Ticketing and timer functions. Billing integration is seamless. Review collected by and hosted on G2.com.

Wish it would be more integrated with other N-Able Products and also was updated to keep up with leading PSAs with new funtionality. Review collected by and hosted on G2.com.