N-able MSP Manager Features
What are the features of N-able MSP Manager?
Platform
- Reporting
- Dashboards
Ticket and Case Management
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
Communication Channels
- Customer Portal
Incident Management
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
Reporting
- Dashboards
- Time Tracking
- Surveys
Access & Usability
- Mobile
- Self Service
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N-able MSP Manager Categories on G2
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Platform
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. | Not enough data | |
Customization | Based on 10 N-able MSP Manager reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 62% (Based on 10 reviews) | |
User, Role, and Access Management | Based on 10 N-able MSP Manager reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 70% (Based on 10 reviews) | |
Integration | Integrates with other customer service software to improve support and enhance functionality | Not enough data | |
Reporting | Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress | 65% (Based on 11 reviews) | |
Dashboards | Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance | 71% (Based on 11 reviews) |
Ticket and Case Management
Ticket Creation User Experience | Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket | 70% (Based on 11 reviews) | |
Ticket Response User Experience | Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response | 76% (Based on 11 reviews) | |
Workflow | Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions | 70% (Based on 11 reviews) | |
Automated Response | Based on 10 N-able MSP Manager reviews and verified by the G2 Product R&D team. Respond to common requests with standard reply | 73% (Based on 10 reviews) | |
SLA Management | See feature definition | As reported in 10 N-able MSP Manager reviews. Offers tools for managing and tracking service-level agreements (SLAs) | 63% (Based on 10 reviews) |
Attachments/Screencasts | Based on 11 N-able MSP Manager reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 67% (Based on 11 reviews) | |
Ticket Collaboration | Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives | 74% (Based on 11 reviews) | |
Customer/Contact Database | Based on 10 N-able MSP Manager reviews and verified by the G2 Product R&D team. Central repository for account and contact information | 65% (Based on 10 reviews) |
Communication Channels
Customer Portal | Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | 73% (Based on 11 reviews) | |
Email to Case | Based on 11 N-able MSP Manager reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 73% (Based on 11 reviews) | |
Live Chat Support | Ability for customer service agents to communicate with customers via live chat to solve problems live | Not enough data |
Incident Management
Automate Ticket Routing | Based on 14 N-able MSP Manager reviews. Routes tickets automatically to the appropriate user. | 80% (Based on 14 reviews) | |
Ticket Prioritization | Prioritizes tickets based on factors configured by the user. This feature was mentioned in 14 N-able MSP Manager reviews. | 79% (Based on 14 reviews) | |
Ticket Notifications | Notifies the IT team when a ticket needs action. 14 reviewers of N-able MSP Manager have provided feedback on this feature. | 85% (Based on 14 reviews) | |
Knowledge Base | As reported in 13 N-able MSP Manager reviews. Provides a forum for answers to common questions. | 65% (Based on 13 reviews) | |
Knowledge Base/Ticket Integration | Based on 11 N-able MSP Manager reviews. Integrates knowledge base articles into a ticket. | 71% (Based on 11 reviews) |
Reporting
Dashboards | As reported in 15 N-able MSP Manager reviews. Displays important metrics relating to performance. | 73% (Based on 15 reviews) | |
Time Tracking | Based on 15 N-able MSP Manager reviews. Tracks time worked on a ticket. | 77% (Based on 15 reviews) | |
Surveys | Provides surveys to measure employee satisfaction. This feature was mentioned in 11 N-able MSP Manager reviews. | 74% (Based on 11 reviews) |
Access & Usability
Mobile | Enables access to service desk features via mobile device. This feature was mentioned in 12 N-able MSP Manager reviews. | 72% (Based on 12 reviews) | |
Self Service | Based on 15 N-able MSP Manager reviews. Enables employees to view the status of their tickets. | 71% (Based on 15 reviews) | |
Active Directory | Provides a directory of all users within an organization. | Not enough data | |
Multi-Channel Access | As reported in 11 N-able MSP Manager reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal. | 77% (Based on 11 reviews) |
