210 mySQM Auto QA Reviews
Overall Review Sentiment for mySQM Auto QA
Log in to view review sentiment.
I enjoy the transcription of the caller's feedback. I like to see the ratings they provide as well. Review collected by and hosted on G2.com.
I do not enjoy how the reviews cannot be appealed when they are unrelated to my performance. Having a member provide a 10 based on my performance, yet provide a poor rating on the company can cause an action alert towards me, which I do not believe should be applicable. Review collected by and hosted on G2.com.
Seeing the positive feedback fuels me to be better and better with each call. After reviewing each feebcack and my sqm metrics i analyze how my kols have been in the month and what areas i should work on Review collected by and hosted on G2.com.
seeing an action alert was the most disheartening thing. But from that expereience i had to work extra hard so as to achieve World Class results Review collected by and hosted on G2.com.
I do enjoy the ease of knowing when you have a new survey with the email notification. Also being able to read the comments without having to click multiple tabs. Review collected by and hosted on G2.com.
Not truly understanding all the data being presented, it seems data heavy if you simply want to view your survey and view any required actions. Simply viewing the survey and comments should be the first available option not an additional tab. Review collected by and hosted on G2.com.
The pages are set up nicely and easy to read. Review collected by and hosted on G2.com.
The last time I looked at it, there was not any up to date calls posted to look at. THey were a few days in the past. Review collected by and hosted on G2.com.
SQM IS A WONDERFUL PLATFORM TO BE ABLE TO VIEW YOUR REVIEWS FROM YOUR CUSTOMERS YOU HAVE INTERACTED WITH. I CHECK IT DAILY TO SEE IF I HAVE ANY NEW REVIEWS. THE NEW LAYOUT IS NICE AND EASY TO USE, THE ONLY THING I RECOMMEND IS MAYBE ADDING A NOTIFICATION WHEN A NEW REVIEW IS ADDED. Review collected by and hosted on G2.com.
THERE ARE A FEW PAGES THAT DONT REALLY SEEM RELEVENT. Review collected by and hosted on G2.com.
What I like best about the mySQM Auto QA, is that it gives you the Feedback of the customer's view on how you handled their call Review collected by and hosted on G2.com.
Sometimes the customer will give a bad review because they were not happy with the prior rep of their views on the company Review collected by and hosted on G2.com.
mySQM QA software is user friendly, brings great customer support, and is trustworthy to keep up on how to better serve our members. Review collected by and hosted on G2.com.
There is nothing at the moment that I dislike. Review collected by and hosted on G2.com.
I like best that I can see what my strengths and weaknesses are. You can measure out how the customers feel about the service you are providing. I appreciate the graphs feature that lets mesee where I am trending and the information gathered about the call lets me review the calls as well. Very helpful overall! Review collected by and hosted on G2.com.
A downside to this service would be if the member recieves the survey at an inoppurtune time they may hastily fill it out and it could be inaccurate. Review collected by and hosted on G2.com.
From the past SQM it was hard to follow. The site was not attractive to look at. With the upgrade I love the flow of it and its easy on the eyes! Review collected by and hosted on G2.com.
I have not found anything to dislike at this time. Review collected by and hosted on G2.com.
