my.SQM Auto QA Pricing Overview

Request a mySQM™ Auto QA Demo Video. You will receive a password within one business day. Our demo will show you how Auto QA Scoring AI-powered solution delivers benchmarkable quality assurance and predictive customer satisfaction scores for every call, ensuring exceptional service delivery. There are four Auto QA Solution Demo Videos: Quality Assurance Agent Self-Coaching Agent Self-Training Rewards & Recognition. Learn about SQM's prediction model, which uses standardized customer service metrics, AI, and regression analysis to predict a benchmarkable customer satisfaction score derived from a QA evaluation. Also, our QA CSat prediction model provides a high statistical correlation to CSat surveys, translating to a  95% success rate in predicting agent CSat in most cases. SQM Group is a quality assurance specialist for helping call centers deliver great customer service. For our mySQM™ Auto QA software, our client's average ROI is 450%, and the payback period is less than 3 months.