mySQM Auto QA Features
What are the features of mySQM Auto QA?
Quality Assurance
- Evaluation
- Calibration
- Reports
Engagement
- Feedback
- Dashboards
- Training
Performance
- Integrations
- Compliance
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mySQM Auto QA Categories on G2
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Quality Assurance
Evaluation | As reported in 152 mySQM Auto QA reviews. Provides tools for evaluating customer interactions | 90% (Based on 152 reviews) | |
Calibration | As reported in 151 mySQM Auto QA reviews. Offers features for maintaining fair and consistent scoring | 86% (Based on 151 reviews) | |
Reports | Generates quality and performance reports This feature was mentioned in 156 mySQM Auto QA reviews. | 89% (Based on 156 reviews) |
Engagement
Feedback | Tools for providing personalized feedback and coaching sessions 158 reviewers of mySQM Auto QA have provided feedback on this feature. | 89% (Based on 158 reviews) | |
Dashboards | Provides a centralized dashboard for agents to view their scores and feedback This feature was mentioned in 157 mySQM Auto QA reviews. | 89% (Based on 157 reviews) | |
Training | Tools for educating and training agents 148 reviewers of mySQM Auto QA have provided feedback on this feature. | 85% (Based on 148 reviews) |
Performance
Integrations | Integrates with other customer service or CRM software This feature was mentioned in 149 mySQM Auto QA reviews. | 85% (Based on 149 reviews) | |
Compliance | Based on 147 mySQM Auto QA reviews. Helps ensure customer privacy and data protection | 88% (Based on 147 reviews) |
