Best Software for 2025 is now live!
Save to My Lists
Paid
Claimed
Optimized for quick response

MSP360 Connect Reviews & Product Details

Justin B.
JB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about MSP360 Connect?

The product is easy to install, and remote installation packages are easy to create. Customization is a nice feature. The remote access portal is full-featured. I can see what computers are online, update the software remotely, and connect easily. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

There are issues sometimes with the installer not carrying over some of the custom settings like unattended access. Often, the mouse does not work properly, or at all on the remote computer... sometimes I cannot right-click with the mouse which is a big issue. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

Having an affordable centralized remote connection platform helps me stay out of the field when I don't have to be. I save on gas, time, and expenses by not leaving for emergencies. Review collected by and hosted on G2.com.

MSP360 Connect Overview

What is MSP360 Connect?

MSP360 Connect is a fast and secure remote access solution enabling remote support, helpdesk assistance, remote work, distance education, and more. It allows users to access and control Windows devices from any operating system at any time. With MSP360 Connect users can connect to computers and servers remotely and resolve issues faster.

MSP360 Connect Details
Product Website
Languages Supported
English
Show LessShow More
Product Description

MSP360 Connect is a fast and secure remote access solution enabling remote support, helpdesk assistance, remote work, distance education, and more. It allows users to access and control Windows devices from any operating system at any time regardless of the computer’s global location.


Seller Details
Seller
MSP360
Company Website
Year Founded
2011
HQ Location
Pittsburgh, PA
Twitter
@msp360
2,805 Twitter followers
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Description

MSP360 is a best-in-class Backup and IT Management Platform for MSPs and internal IT teams developed to protect your data and your endpoints from the most advanced ransomware threats.


John S.
JS
Overview Provided by:
Marketing Associate at MSP360

Recent MSP360 Connect Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great Product"
Great value product for remote management of client devices.
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Easily Connect to Devices"
It's simple and effective way of connecting to computers from the web or app.
Matthew H.
MH
Matthew H.Small-Business (50 or fewer emp.)
5.0 out of 5
""Connects" what we need"
It's fast and secure. Good product for one-time needs.
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

MSP360 Connect Media

MSP360 Connect Demo - MSP360 Connect
MSP360 Connect - allow remote access
MSP360 Connect Demo - MSP360 Connect
MSP360 Connect to
MSP360 Connect Demo - MSP360 Connect
Connect - Quick Support
MSP360 Connect Demo - MSP360 Connect
Connect - macOS
MSP360 Connect Demo - MSP360 Connect
Connect - Web
In this video, you will learn how to set up and use MSP360 Managed Connect.
Play MSP360 Connect Video
In this video, you will learn how to set up and use MSP360 Managed Connect.
Play MSP360 Connect Video

Official Downloads

Answer a few questions to help the MSP360 Connect community
Have you used MSP360 Connect before?
Yes

50 out of 51 Total Reviews for MSP360 Connect

4.2 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.

MSP360 Connect Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MSP360 ConnectQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about MSP360 Connect?

It's simple and effective way of connecting to computers from the web or app. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

The connection can sometimes be slow and the settings do not hold. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

From the MSP360 console I can connect to any computer which gives me a centralized location of all the resouces and troubleshoot. Review collected by and hosted on G2.com.

Matthew H.
MH
TAC Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MSP360 Connect?

It's fast and secure. Good product for one-time needs. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

Nothing at this time. Love all of the features. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

Ability to have a FREE software, that's reliable and secure. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about MSP360 Connect?

Great value product for remote management of client devices. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

Nothing really, I'm pretty happy with all of it. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

We needed a solution to manage various client devices and this fits perfectly. Review collected by and hosted on G2.com.

Alex M.
AM
IT Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about MSP360 Connect?

MSP360 Connect allows you to easily backup and restore files and images. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

Minor learning curve, and makes sure you setup a reset code in the chance you forget the encryption password. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

Allowing me to easily setup backups for our clients. Review collected by and hosted on G2.com.

Randy B.
RB
Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about MSP360 Connect?

Working from two places with 1 PRO license I can reach remote PC fine one way Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

I cannot reach the 2nd PC from the first

So, in a word, the version since Remote Terminal sucks. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

Can't use it - it sucks - $90 worth of sucks Review collected by and hosted on G2.com.

Simen K.
SK
Eigenaar
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about MSP360 Connect?

For remote help a simple working tool for free. No problem to help somebody without knowledge installing difficult programs or create accounts Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

There are no real drawbacks and certainly not for a free tool Review collected by and hosted on G2.com.

Recommendations to others considering MSP360 Connect:

MSP360 Remote Assistant is a very handy and useful tool to help people on another computer. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

Easier to solve questions by taking a look or helping to find the right page Review collected by and hosted on G2.com.

Lindsay  Y.
LY
Digital Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MSP360 Connect?

This software is stable, lightweight and offers a complete set of features in the cloud backup space under great security and remote desktop support, easy to install, use and implement, does not require many system resources while running. The platform retains online documentation and its web archive system organizes files at the appropriate sites. Easy for the user to find and follow instructions when given for remote connection. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

There is no negative experience, rather this tool has greatly improved communication between the organization. Review collected by and hosted on G2.com.

Recommendations to others considering MSP360 Connect:

The solution with CloudBerry is to quickly and securely access and control a desktop computer or remote server over the Internet. It accesses the work computer from home and vice versa. As file software, it is very useful in managing the multimedia file and setting up access controls, so that only a few chosen people see the work. It is also recommended to keep the information in one place, and thus achieve mobility when working with many backups. The program is robust and works reliably. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

With this service we can track the versions of our documents professionally and confidentially. We also greatly improve our ability to duplicate data and create continuous backups. Another great benefit is that through the Internet, we can access from our computer to the equipment in question and check what is wrong and solve it without problems and has voice chat and text, so that while performing maintenance or repair tasks, we can talk to the other person and solve the problem. Review collected by and hosted on G2.com.

Jay P.
JP
Founder, President/CEO
Human Resources
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MSP360 Connect?

A huge advantage that cloudberry backup implies for us is the ability to compress all kinds of information and upload it to more than 30 external servers, including the Google Cloud platform. Cloudberry is good for keeping information in the cloud under great security, and for working with clients such as amason S3 or azure, whose reputation is a good precedent. We are fascinated by its price, of only $ 29.99 (this is a single investment, without cutting maintenance, whose payment can be debited annually). The platform retains online documentation, and its web archiving system organizes the files in the appropriate files. It also allows us to work with electronic archiving. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

Cloudberry has a small limitation when working with incremental backups, as these cannot be programmed during the march, but to run automatically after meeting some requirements. We are very pleased with cloudberry, because out of this there is no problem that we dislike. Review collected by and hosted on G2.com.

Recommendations to others considering MSP360 Connect:

Cloudberry backup is highly recommended to work with restorations and web accessibility. As archiving software, it is very useful when managing multimedia archiving, and when configuring access controls, so that only some chosen people see the work. It is also recommended to keep the information in one place, and thus achieve mobility when working with many backups. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

After using cloudberry backup we get good results almost immediately. With this service we can keep track of the versions of our documents in a professional and confidential manner. We also greatly improve our ability to perform data duplications, and to create backups on an ongoing basis. Review collected by and hosted on G2.com.

Hana M.
HM
Senior Marketing Manager
Computer Software
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MSP360 Connect?

We like to use cloudberry backup to create backup copies and send them to services like google cloud, since the transfers to the cloud that it provides are very safe. This service transfers large amounts of information to the cloud, which compresses very well, so as to avoid loss of information or damage files for external reasons. We like that each backup can be programmed in such a way that it can be executed at a time established by ourselves, so that we do not occupy the store or resources of the computer while we are working. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

Some of the services with which it is integrated do not offer the same capacity in terms of deployment, so many times we have problems with backups. Sometimes bandwidth should be limited a lot so that uploading copies to the cloud does not take full force of our devices. Review collected by and hosted on G2.com.

Recommendations to others considering MSP360 Connect:

We recommend completely relying on the use of cloudberry backup to create backup copies. This platform will be very helpful to work with online tools, and to upload photographs directly to the cloud. It is also a great help to create several backups, so you never have to go through the process of losing information. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

Cloudberry backup provides many different options in terms of payment plans, so the work can be easily adaptable to the platform or device we are using. In addition, we have not lost any information since we started using it. Its compatibility with all types of hardware has allowed us to work better with USB sticks, external hard drives, among other physical storage media. Review collected by and hosted on G2.com.

IP
Arquitecto de Tecnologías
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about MSP360 Connect?

CloudBerry is a very stable program to make connections, the configuration is very simple and the interface very basic. This software allows me to share my screen or enter my colleagues screen and share files or manipulate documents. One feature that I like is its good encryption to maintain a secure data transfer between server and client. In addition, it has a chat to maintain communication if there is no microphone. Review collected by and hosted on G2.com.

What do you dislike about MSP360 Connect?

So far I have not had negative experiences with CloudBerry, on the contrary, this tool has improved communication between colleagues in the organization where I work and has allowed us to manipulate computers and share files. Review collected by and hosted on G2.com.

Recommendations to others considering MSP360 Connect:

I recommend this program for features stability, speed and ease of use. In my organization the communication between the members has improved and has allowed us to solve our own inconveniences without having to call technical support. Review collected by and hosted on G2.com.

What problems is MSP360 Connect solving and how is that benefiting you?

With this tool I can give lectures to my employees in charge, about the advances of the architectures that we are developing. I can also solve software inconveniences without having to attend the office or workstation of my colleagues. Review collected by and hosted on G2.com.